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lzim / teampsd

Team PSD is using GitHub, R and RMarkdown as part of our free and open science workflow.
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wk2 sept_epic BUG: Chrome Net Connecting to Sim UI PROD on VA GFE #2737

Closed lzim closed 2 years ago

lzim commented 2 years ago

Discovered during hq_workflow 09/15/22 With @jamesmrollins & @emilymetcalf114

Used Sim UI fine earlier today, but...

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jamesmrollins commented 2 years ago

HI @lzim . I spoke with @hirenp-waferwire tonight and we have some advanced troubleshooting we want to perform on your VA machine. If you have time in the morning, I can step you through it.

FYI @emilymetcalf114

Troubleshooting Procedure

This procedure will capture client-side code execution (cookies and pages) log (Network) and server requests (Console) that occur during the login process for the Sim UI. See checklist and diagram below for instructions.

  1. Open new tab.
  2. Click "inspect" and navigate to "Network" tab.
  3. Click the "clear log" button
  4. Click "Preserve Log" checkbox
  5. Ensure "Fetch/XHR" is highlighted.
  6. Attempt to login.
  7. Inspect "Name" column of the Network Log.
  8. If you find a red name, click on it to expand the header information.
  9. Take a screen capture of the name and header information
  10. If more red names, repeat procedure.
  11. Navigate to the "Console" tab.
  12. Take screen capture of the "Console" log.
  13. Put them in this thread, being careful to anonymize any private screen details (there really shouldn't be any).

Typical Console Log (server side)

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Inspection Log Illustration

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Network Log with Name Header Information Expanded (example)

Click on the name and the Header information will pop up. It may need to be scrolled to see all the responses.

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jamesmrollins commented 2 years ago

This issue was traced to loading a previously reformatted team data file, which corrupted it when reloaded into sim ui. Corrected by #2745