wk1 2024_mar_epic ANDON Bug: Sim UI PROD password reset issue for new and newly added users

[ljmoody]

1. Laura cannot change her password in PROD login instance:

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1. Bug discovered January 24, 2024 while user testing with Jenn Li in support_workflow. FYI: Jenn tested functionality and she is able to submit a password request.
2. Bug is not unique to L Moody; impacts new and newly added users. Affects ongoing site consult prep setup within PROD instance. Because, post-setup, users get/set their password by using the password reset dialog if 1) their user account was setup as part of site prep or 2) they don't remember their password.

[jamesmrollins]

@ljmoody please attempt to reset your password again and see if you get the same error. Thank you. James

[ljmoody]

Hi @jamesmrollins - I just tried again and received the same error:

[ljmoody]

2/7/2024: FYI, I am also unable to reset password with my praxis login,

[lzim]

@ljmoody - This may impact our #consult_workflow sites all of whom need to be set up with the Password Reset functionality.

• Will you please take a screenshot of the Inspector Console for DEV to get to the bottom of this?
• What browser were you using?
• Do you see it in both Chrome & Edge?
• Is this on a non-VA machine/laptop?

[ljmoody]

@lzim, answers to your questions are below. FYI: We had a call with dev and David from Forio last night that may lead to help resolving this issue.

A screenshot of the Inspector Console:

What browser were you using?

Microsoft Edge

Do you see it in both Chrome & Edge?

Yes, on both browsers.

Is this on a non-VA machine/laptop?

It is on my VA laptop. It also occurs on my non-VA machine (Apple) laptop while using Chrome and Safari browsers.

fyi: @tejaspesquare

[ljmoody]

Hi @tejaspesquare a! Before the weekend begins, please give us an update on this issue (progress, level of effort, estimate to complete, etc.). We are receiving the email exchanges between you and David and would like this card to be updated with the current status as of the end of your Friday with the latest information, please. Thank you!

[tejaspesquare]

@ljmoody - We are still continuing troubleshoot the issue. Looking for error message which David has mentioned in his response.

[ljmoody]

3/1/24 update from Tejas:

Due to sync up issue between Github & Epicenter changes are not reflected. Hence, can't perform internal testing & unable to move code for your testing too.

[tejaspesquare]

FYI All - As discussed in standup meeting today, for time being we will do manual copy code to intended environment.

[tejaspesquare]

@ljmoody - Code copied manually to TEST-Slow. Kindly verify at your end, it should work now.

[ljmoody]

@tejaspesquare - yes, I tested (in TEST) both VA and Praxis email account password reset and both worked successfully.

[lzim]

@ljmoody & @tejaspesquare

@dlounsbu @dlkibbe Were reviewing this ANDON today in #systems_sme_workflow and wanted to know whether this has been or will be fixed in PROD.

[tejaspesquare]

@lzim - This is working on lower instances now & hoping should work for all in Prod very soon. Will update once this is done. Password Reset notification are received on both instance breakfix & prod, as per confirmation from Laura Moody. @ljmoody if you would like to add something here.

[ljmoody]

Confirming development is in process, @lzim. Here's what is known this week: FYI: Laura is mainly testing since her account is new/newly created, and this seems to be an issue; not the same for existing accounts.

• 3/4/24: TEST-slow password reset is successful for user.
• 3/4/24: Testing in break-fix resulted in change password emails being sent, but no success when trying to reset the password (green Submit button non-responsive to clicking).
• 3/5/4: Jenn was able to reset her password in break-fix, but she used her existing user account (not newly signed up like Laura). So it does seem to effect primarily new and newly setup user accounts.
• 3/6/24: User unsuccessful at resetting password in break-fix; successful at resetting password in PROD environment.
• 3/7/24:
  • TEST-slow: change password email sent to user, password reset successful
  • break-fix: change password email sent to user, user changed password, unsuccessful at logging in
  • PROD: change password email sent to user, password reset successful

fyi: @lijenn @tejaspesquare @jamesmrollins

[jamesmrollins]

3/10/24 Sim UI Stand Up:

1. @tejaspesquare indicates that @ljmoody need to test breakfix again and determine if the problem persists. Password resets were sent to @ljmoody 's VA and Praxis accounts.
2. If problem persists, @ljmoody will require screen capture of the logs in the browser under the developer mode should her password resets not work.
3. Contact @jamesmrollins if you have questions.

[ljmoody]

Hello @tejaspesquare. See testing scenarios and results below, please.

Test Break Fix instance:

1. I reset my VA password and then when I attempt to log in with the new password, I am unable to. Here is a screen capture of the inspector console:

2. I reset my Praxis password and have the same result:

PROD instance:

1. I reset my VA password and logged in successfully.
2. I reset my Praxis password and was unable to login. Here's a screen capture of the inspector console:

fyi @jamesmrollins, @lzim

[lzim]

Discussed at 8am_workflow wk2 2024_mar_epic

• [x] @ljmoody will test Sim UI PROD to see if password reset function is working.

[jamesmrollins]

@lzim

Findings

@ljmoody and I validated that the PROD instance does reset passwords. The problem was that Laura's praxis email end user account was not registered for any PROD groups. Therefore, the password reset didn't work for that account.

Recommendations

• Remove the ANDON alert and resume normal operations.
• Investigate the possibility to put in an error message "Username not found." This way the user knows why the request is not processed.

[lzim]

This sounds like it's closed and not a bug. Thanks!