2024_08: BUG Sim UI PROD: team data files do not show after being uploaded

ljmoody commented 2 months ago

Tested in Edge and Chrome browsers. VA laptop, VA login.

Current behavior:

inconsistent UX between Edge and Chrome browsers
inconsistent UX within Chrome (between two test files)

Test 1: Edge browser, team used to test: 3july_team_creation_team

From the Team Data window within the DDD, a user selects Upload to upload a file to the Sim:
I chose "data_to_test":
The uploaded file does not appear in the Team Data file list:
I refreshed the browser window; it's still not listed:
Hard reset (CTRL+F5); it's still not listed:
I selected Add and the file I just uploaded is not listed as a file to add (I did this twice):
I logged off and back on again, went to the DDD, and now the file is showing in both the Session Start window and the Team Data file list:

Test 2: Chrome browser, team used to test: 3july_team_creation_ind

Selected Upload to upload a file to the Sim.
Chose "data_to_test" file to upload; file successfully uploaded:
Data file does not appear in Session Start nor Team Data windows:
I refreshed the browser window; now I can see the data file in Session Start and Team Data windows:
I decided to test via Chrome again, using a different data file - "blue_sample_data_flow":
This data file was immediately seen in the Session Start and Team Data windows:

Test 3: Chrome browser, team used to test: 3july_team_creation_ind

From DDD, selected Upload > chose "2nd_sample_data_set" file, which uploaded successfully (missed getting a screenshot).
Data file showed immediately in both expected places:

Another way users can get the team data file to appear:

After uploading a data file successfully, a user can select the Add button and associate the file with a team. I was unable to do this while testing because:
- In Test 1, step 6, I attempted this twice and it did not work.
- My testing in Chrome didn't allow for the "Add" button to be pressed (the file appeared on the list after the first file was seen). I have no more teams to test with today that aren't throwing errors reported in #3214 & #3203.

Desired behavior:

[ ] Uploading a team data file from the Team Data window in the DDD adds the file immediately to that window's data file list and the Session Start window.
[ ] Users should not have to use the "Add" button, perform a browser refresh, nor log out and in again to view the file they uploaded.

tejaspesquare commented 2 months ago

@ljmoody

Upon attempting to replicate this problem multiple times, we observed occasional inconsistencies. The file would appear in both sections, either upon refreshing or immediately after uploading it. We will allocate time at a later date to identify the underlying cause. Hope this works for you.

ljmoody commented 2 months ago

@tejaspesquare, the issue is ongoing. This card was created when data files were not uploading. Today, the Admin Dashboard and DDD are not consistently handling upload or addition of Team Data files to teams. Documented in new issue #3220. These seem related.

lzim commented 1 month ago

@ljmoody @lijenn

How should we account for this is our scheduling of Consults?

I plan to send invites tomorrow. LMK. Thx!

@dlkibbe @dlounsbu

lijenn commented 1 month ago

@lzim I think it's okay to send out invites just to get the site meetings scheduled.

@dlkibbe and @dlounsbu are aware of the inconsistencies and are just focused on generating data ui files for the consults since @matthewtomo and I were unable to load their data files today (#3220), in addition to other bugs (#3182, #3225).

But @tejaspesquare, are there more updates to resolving these inconsistencies in this card and #3220? We need to resolve these bugs ASAP. @matthewtomo @jamesmrollins @ljmoody

lzim commented 1 month ago

Thanks for helping @dlkibbe & @dlounsbu understand how to move forward @lijenn !

matthewtomo commented 1 month ago

Discussed support_workflow @ljmoody @lijenn @matthewtomo

It looks like this issue is more common on Edge, and that Chrome might be more stable
We ran into issues replicating the bug on Edge. It occurred once, but we were unable to cause it again.
We advise that it might be worth changing the text on the login screen to recommend users use Chrome for the Sim UI.

@lzim @jamesmrollins @tejaspesquare @dlounsbu @dlkibbe

matthewtomo commented 1 month ago

Discussed 7/25 Standup with Dev @matthewtomo @tejaspesquare

DEV currently has someone working on recreating this issue. It is difficult because the issue is inconsistent. More effort will be allocated to this issue after resolving the team setup issues.
Please record future occurrences of this bug here, so that we can continue attempting to diagnose causes.
@lzim @jamesmrollins, would it be worth changing the text on the login screen to recommend users use Chrome for the Sim UI? (See above comment)

fyi: @lijenn @ljmoody

lzim commented 1 month ago

@matthewtomo

Yes, near term, I am okay with changing the message for now to help avoid errors that decrease use/engagement due to frustrating behavior.

longer term, it would be better to find a more root cause solution than to require only Chrome.

@lzim @jamesmrollins, would it be worth changing the text on the login screen to recommend users use Chrome for the Sim UI? (See above comment)

lijenn commented 1 month ago

Discussed at systems_sme/sim_ui/support sync: @dlkibbe @dlounsbu @ljmoody @lijenn @matomasz

@dlkibbe got this same issue with the same team
@lijenn was unable to recreate the issue
@ljmoody @lijenn will try to have the console open and see if we can recreate the issue with @dlkibbe at the last hour of systems_sme tomorrow

tejaspesquare commented 1 month ago

Hello @ljmoody, @lijenn, @matomasz,

The problem has been resolved and is now ready for testing in the TEST environment. Kindly let us know if this issue is still ongoing.

ljmoody commented 1 month ago

fyi @tejaspesquare @lijenn @matthewtomo

@ljmoody tested 8/9, VA laptop. There doesn't appear to be a long lag or any funny business with the data file upload happening like before. Looks good to go.

Edge:

added data_upload_test_file.xlsx to aug9_edge_3203_team
file uploaded and appears in Team Data file list and in the Start a Session dropdown ✅ verified team data file upload is working correctly from the team Home Page.

Chrome:

added second_test_data_set.xlsx to aug9_3203_teamleadassigned_team
file uploaded and appears in Team Data file list and is available in the Start a Session dropdown ✅ verified team data file upload is working correctly from the team Home Page

ljmoody commented 1 month ago

Discussed at 8/9/24 Team Praxis meeting:

We don't think the "Chrome only" login message is necessary. (see quoted comment below)
Work is being done to ensure consistent UX throughout all browsers mentioned.
Login browser message will stay as-is.

It looks like this issue is more common on Edge, and that Chrome might be more stable

We ran into issues replicating the bug on Edge. It occurred once, but we were unable to cause it again.

We advise that it might be worth changing the text on the login screen to recommend users use Chrome for the Sim UI.

matthewtomo commented 3 weeks ago

wk3 2024_08 #sim_ui_workflow @matthewtomo @lzim @jamesmrollins @lijenn

DECISION:

[x] @matthewtomo Use this text and log-in and close the card: "Please use Chrome, Edge, Firefox or Safari via desktop or mobile."
consider a network quality message to prompt users that they may see latency.

matthewtomo commented 3 weeks ago

wk3 2024_08 Dev Standup @matthewtomo @tejaspesquare

[x] @matthewtomo will handle the first bullet
[x] @matthewtomo will cover the second bullet on Friday Praxis meeting

matthewtomo commented 3 weeks ago

week 3 2024_08 Praxis Meeting @matthewtomo @jamesmrollins @ljmoody

[x] @matthewtomo Use this text and log-in and close the card: "Please use Chrome, Edge, Firefox or Safari via desktop or mobile."

@matthewtomo Add a message above the file dropdown "Data is loading..." that clears once the file is loaded in (show at the same time as the 3 loading bars)
- [x] Message shows up in "Session Start" section
- [x] Message shows up in "Team Data" section

matthewtomo commented 1 week ago

All final discussed behaviors have been implemented in DEV environment.
Propose issue remains open until changes are deployed into the PROD environment
- [x] Updated login message to: "Please use Chrome, Edge, Firefox or Safari via desktop or mobile."
- Add a message above the file dropdown "Data is loading..." that clears once the file is loaded in (show at the same time as the 3 loading bars)
  - [x] Message shows up in "Session Start" section
  - [x] Message shows up in "Team Data" section

lzim / teampsd