Streams not working

[BluchipStudio]

i have eventhing installed and logged in with my account but when i got to play a stream i get the eplustv loading and nothing else

when i check my logs i see the following

` 'x-amz-cf-id': 'oY7G920a6ypCneh-90JDzd0JO1slDRubzjks56rbTHn0rDL7hoOYuA==' }, config: { transitional: [Object], adapter: [Function: httpAdapter], transformRequest: [Array], transformResponse: [Array], timeout: 0, xsrfCookieName: 'XSRF-TOKEN', xsrfHeaderName: 'X-XSRF-TOKEN', maxContentLength: -1, maxBodyLength: -1, env: [Object], validateStatus: [Function: validateStatus], headers: [Object], method: 'post', url: 'https://us.edge.bamgrid.com/token', data: 'grant_type=urn%3Aietf%3Aparams%3Aoauth%3Agrant-type%3Atoken-exchange&latitude=0&longitude=0&platform=browser&setCookie=false&subject_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzUxMiJ9.eyJzdWIiOiIyZWZkYWJiYS0zMWMxLTRmNWYtODE3Yi1kNjAwYzdiM2NhYjYiLCJhdWQiOiJ1cm46YmFtdGVjaDpzZXJ2aWNlOnRva2VuIiwibmJmIjoxNjcwMTA4MjQzLCJpc3MiOiJ1cm46YmFtdGVjaDpzZXJ2aWNlOmRldmljZSIsImV4cCI6MjUzNDEwODI0MywiaWF0IjoxNjcwMTA4MjQzLCJqdGkiOiJiOTJmZGUzZi02ZjU2LTRlZjYtOGVjNC02N2Y2Y2NlNzUyMzYifQ.NEd81x-2wYLqJBRpCJj_PFSdMrt_SRvpPDOjd5jbbUwcQ4-f6XushmsHk9AtRviv25SvarPwk2RfhidD44Ej2A&subject_token_type=urn%3Abamtech%3Aparams%3Aoauth%3Atoken-type%3Adevice' }, request: <ref *1> ClientRequest { _events: [Object: null prototype], _eventsCount: 7, _maxListeners: undefined, outputData: [], outputSize: 0, writable: true, destroyed: false, _last: true, chunkedEncoding: false, shouldKeepAlive: false, maxRequestsOnConnectionReached: false, _defaultKeepAlive: true, useChunkedEncodingByDefault: true, sendDate: false, _removedConnection: false, _removedContLen: false, _removedTE: false, _contentLength: null, _hasBody: true, _trailer: '', finished: true, _headerSent: true, _closed: false, socket: [TLSSocket], Could not get BAM access token _header: 'POST /token HTTP/1.1\r\n' + 'Accept: application/json\r\n' + 'Content-Type: application/x-www-form-urlencoded\r\n' + 'Authorization: Bearer ZXNwbiZicm93c2VyJjEuMC4w.ptUt7QxsteaRruuPmGZFaJByOoqKvDP2a5YkInHrc7c\r\n' + 'User-Agent: axios/0.27.2\r\n' + 'Content-Length: 617\r\n' + 'Host: us.edge.bamgrid.com\r\n' + 'Connection: close\r\n' + '\r\n', _keepAliveTimeout: 0, _onPendingData: [Function: nop], agent: [Agent], socketPath: undefined, method: 'POST', maxHeaderSize: undefined, insecureHTTPParser: undefined, path: '/token', _ended: true, res: [IncomingMessage], aborted: false, timeoutCb: null, upgradeOrConnect: false, parser: null, maxHeadersCount: null, reusedSocket: false, host: 'us.edge.bamgrid.com', protocol: 'https:', _redirectable: [Writable],

  [Symbol(kNeedDrain)]: false,
  [Symbol(corked)]: 0,
  [Symbol(kOutHeaders)]: [Object: null prototype],
  [Symbol(kUniqueHeaders)]: null
},
data: { errors: [Array] }

} } TypeError: Cannot read properties of undefined (reading 'refresh_token') at EspnHandler. (/app/services/espn-handler.ts:807:53) at Generator.next () at fulfilled (/app/services/espn-handler.ts:5:58) at runMicrotasks () at processTicksAndRejections (node:internal/process/task_queues:96:5) TypeError: Cannot read properties of undefined (reading 'access_token') at EspnHandler. (/app/services/espn-handler.ts:763:38) at Generator.next () at fulfilled (/app/services/espn-handler.ts:5:58) at runMicrotasks () at processTicksAndRejections (node:internal/process/task_queues:96:5) TypeError: Cannot read properties of undefined (reading 'assertion') at EspnHandler. (/app/services/espn-handler.ts:829:46) at Generator.next () at fulfilled (/app/services/espn-handler.ts:5:58) at runMicrotasks () at processTicksAndRejections (node:internal/process/task_queues:96:5)`

[m0ngr31]

ESPN or ESPN+ event?

[BluchipStudio]

ESPN or ESPN+ event?

it was an ESPN+ event i think it was an event from the epg that app had listed

[m0ngr31]

There isn't much I can go off of from that log... Make sure your container is on the most up to date version and the event you're trying to watch is available in a browser as well (not pre/post event, blacked out, ect)?

[BluchipStudio]

There isn't much I can go off of from that log... Make sure your container is on the most up to date version and the event you're trying to watch is available in a browser as well (not pre/post event, blacked out, ect)?

Hi thank for the reply i have just done a check and got the following

i check the event : U Mumba vs. Dabang Delhi KC it is currently live and mapped to : 1.eplustv

i checked on the espn+ website and the event worked no problem

when i play the stream i get the starting soo screen then it just tries to load and gets stuck when i check the logs i get the following

` xsrfCookieName: 'XSRF-TOKEN', xsrfHeaderName: 'X-XSRF-TOKEN', maxContentLength: -1, maxBodyLength: -1, env: [Object], validateStatus: [Function: validateStatus], headers: [Object], method: 'post', url: 'https://us.edge.bamgrid.com/token', data: 'grant_type=urn%3Aietf%3Aparams%3Aoauth%3Agrant-type%3Atoken-exchange&latitude=0&longitude=0&platform=browser&setCookie=false&subject_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzUxMiJ9.eyJzdWIiOiIyZWZkYWJiYS0zMWMxLTRmNWYtODE3Yi1kNjAwYzdiM2NhYjYiLCJhdWQiOiJ1cm46YmFtdGVjaDpzZXJ2aWNlOnRva2VuIiwibmJmIjoxNjcwMTA4MjQzLCJpc3MiOiJ1cm46YmFtdGVjaDpzZXJ2aWNlOmRldmljZSIsImV4cCI6MjUzNDEwODI0MywiaWF0IjoxNjcwMTA4MjQzLCJqdGkiOiJiOTJmZGUzZi02ZjU2LTRlZjYtOGVjNC02N2Y2Y2NlNzUyMzYifQ.NEd81x-2wYLqJBRpCJj_PFSdMrt_SRvpPDOjd5jbbUwcQ4-f6XushmsHk9AtRviv25SvarPwk2RfhidD44Ej2A&subject_token_type=urn%3Abamtech%3Aparams%3Aoauth%3Atoken-type%3Adevice' }, request: <ref *1> ClientRequest { _events: [Object: null prototype], _eventsCount: 7, _maxListeners: undefined, outputData: [], outputSize: 0, writable: true, destroyed: false, _last: true, chunkedEncoding: false, shouldKeepAlive: false, maxRequestsOnConnectionReached: false, _defaultKeepAlive: true, useChunkedEncodingByDefault: true, sendDate: false, _removedConnection: false, _removedContLen: false, _removedTE: false, _contentLength: null, _hasBody: true, _trailer: '', finished: true, _headerSent: true, _closed: false, socket: [TLSSocket], _header: 'POST /token HTTP/1.1\r\n' + 'Accept: application/json\r\n' + 'Content-Type: application/x-www-form-urlencoded\r\n' + 'Authorization: Bearer ZXNwbiZicm93c2VyJjEuMC4w.ptUt7QxsteaRruuPmGZFaJByOoqKvDP2a5YkInHrc7c\r\n' + 'User-Agent: axios/0.27.2\r\n' + 'Content-Length: 617\r\n' + 'Host: us.edge.bamgrid.com\r\n' + 'Connection: close\r\n' + '\r\n', _keepAliveTimeout: 0, _onPendingData: [Function: nop], agent: [Agent], socketPath: undefined, method: 'POST', maxHeaderSize: undefined, insecureHTTPParser: undefined, path: '/token', _ended: true, res: [IncomingMessage], aborted: false, timeoutCb: null, upgradeOrConnect: false, parser: null, maxHeadersCount: null, reusedSocket: false, host: 'us.edge.bamgrid.com', protocol: 'https:', _redirectable: [Writable],

  [Symbol(kNeedDrain)]: false,
  [Symbol(corked)]: 0,
  [Symbol(kOutHeaders)]: [Object: null prototype],
  [Symbol(kUniqueHeaders)]: null
},
data: {
  error: 'unauthorized_client',
  error_description: 'forbidden-location'
}

} } TypeError: Cannot read properties of undefined (reading 'refresh_token') at EspnHandler. (/app/services/espn-handler.ts:807:53) Could not get BAM access token at Generator.next () at fulfilled (/app/services/espn-handler.ts:5:58) at runMicrotasks () at processTicksAndRejections (node:internal/process/task_queues:96:5) TypeError: Cannot read properties of undefined (reading 'access_token') at EspnHandler. (/app/services/espn-handler.ts:763:38) at Generator.next () at fulfilled (/app/services/espn-handler.ts:5:58) at runMicrotasks () at processTicksAndRejections (node:internal/process/task_queues:96:5) TypeError: Cannot read properties of undefined (reading 'assertion') at EspnHandler. (/app/services/espn-handler.ts:829:46) at Generator.next () at fulfilled (/app/services/espn-handler.ts:5:58) at runMicrotasks () at processTicksAndRejections (node:internal/process/task_queues:96:5) Cleaning up old events === Done getting events === === Building the schedule === === Done building the schedule === Channel has upcoming event. Setting timer to start`

is there a way to view more detailed logs ?

[m0ngr31]

Can you use pastebin or something to dump your full log? I can't see what HTTP error you're getting

[m0ngr31]

As a test, nuke your config folder and try authenticating again

[BluchipStudio]

As a test, nuke your config folder and try authenticating again

hi thanks for the reply sorry its been so slow xmas period with three kids tobuy for is hell

i will give reauthing a try today and let you know

[m0ngr31]

I'm going to close this out for now since the entire playback engine has been changed out.