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macadmins / SplashBuddy

Onboarding splash screen for MDM and Automated Device Enrollment.
Apache License 2.0
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SplashBuddy freezing during user initiated enrollment #126

Open datboioscarr opened 4 years ago

datboioscarr commented 4 years ago

Anyone else running into Splashbuddy freezing during user initiated enrollment? Experiencing an inconsistent issue where users are reporting being stuck on the Splashbuddy GUI for more than 60+ minutes. When users attempts to kill splashbuddy with CMD+Ctlr+Q, splashbuddy relaunches within 2-5 seconds. Any ideas what can be causing this issue? Or how to continue splashbuddy even if an install fails?

cybertunnel commented 4 years ago

Are all of your applications installed that you required to be installed? It's possible something is not being installed on some systems which is preventing the window from showing the continue button becoming active.

Additionally as per SplashBuddy Wiki if you don't want SplashBuddy to relaunch, then you need to do CMD + Option + Alt + Q and it will write the .SplashBuddyDone file and prevent it from launching again.

datboioscarr commented 4 years ago

Office 365 is one of the applicates that is installed during this process. I made adjustments in how we package and deliver Office 365 that seems to have helped and is running smoother. However, still seeing a few devices freezing up.

So when I run the CMD + Option + Alt + Q it does not seem to be writing the .SplashBuddyDone file to prevent it from launching again. Rather, it's re-launching every 5 seconds each time you run CMD + Option + Atl + Q.

cybertunnel commented 4 years ago

Make sure you are doing the proper kill key combo, because if you don't it won't write the file. Also is this running in loginwindow, or user space?