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madcowfred / wowthing-issues

WoWthing issues
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"No valid characters in data" when uploading data from characters of a specific realm #45

Closed danieledelgiudice closed 6 years ago

danieledelgiudice commented 6 years ago

When uploading the _WoWthingCollector.lua file to the website I get an error message saying:

No valid characters in data

Uploading with the WoWthing Sync app gave a different error message:

Upload failed: Invalid Lua data file.

After doing some tests I believe it's because my characters are in the realm Pozzo dell'Eternità (EU). If I let the companion addon collect data from characters on other realms the upload goes through, but my characters on Pozzo dell'Eternità are ignored, and their data is not added on the website.

In the past I've had issues with several websites using the WoW API when loading data from characters from that realm, so I think that might be the issue. Just to let you know, the "english name" of the realm is Well Of Eternity.

I'm attaching the file containing data from a single character on the that realm: the file was generated from the companion addon (loading it as a .txt only for GitHub purposes).

Thanks for your time and your work, let me know if you need anything else.

madcowfred commented 6 years ago

Apologies for the slow response, I was away from home with no dev environment.

Looks like the database and the upload handler were disagreeing about how to represent the "à" character (and any other non-ASCII characters). I've pushed a tentative fix for this, can you try uploading now?

danieledelgiudice commented 6 years ago

At the moment I don't have an active subscription, so I'm sorry if I can't be thorough. In my tests I used a _WoWthingCollector.lua file from the last time I was online, around 3 weeks ago.

I've first tried to upload the data using the website. The upload went through, but only some of the Pozzo Dell'Eternità characters data was loaded correctly.

After that I tried uploading using the WoWthing Sync app: I manually changed the file with an irrelevant change, the app noticed it and uploaded the file. Everything went through and all of my characters data was updated (I'm not sure if that's because the server takes some time to propagate the changes).

I hope that helped you. Thanks again for your work!

madcowfred commented 6 years ago

Weird, but hey at least it works. Thanks for testing!