Hard-to-type command words

[maertan]

All command words are rather long and include dashes, which makes it time-consuming for the user to type, given that user will be typing these command words repeatedly and for every single time they use the command.

Commands like edit-policy and delete-policy could be shortened to editp and deletep instead, while still easy to remember.

[nus-se-bot]

Team's Response

Thank you for your inputs! After carefully considering your suggestion, the team would like to politely reject it due to the following reasons:

1. Our app is designed for fast typist so such minor differences in command length should not be significant.
2. We felt that using the command words as provided by you could be less intuitive. Commands such as "editp" is not immediately self-explanatory considering p could mean several things in Prudy (i.e. Phone number, preferences, policies), which may cause confusion.
3. We would like to have Prudy commands as similar to the english language as possible, considering the application will be used by non-technical users. Having the command words resemble english words will allow for a more gradual learning curve for using the application.
4. Having the command words to resemble the english language allow users to "type what they have on their mind". For example, if the user thinks of "editing policies", the user can simply type what is on their mind (i.e. edit-policy), making it easier to remember these commands, compared to consistently associating "editing policies" with "editp".

Furthermore, the team would like to highlight that the bug reported could be classified as a suggestion.

Regardless, we really appreciate the thoroughness of the bug report.

Items for the Tester to Verify

:question: Issue response

Team chose [response.NotInScope]

• [x] I disagree

Reason for disagreement: Thank you for your detailed response!

As stated in the bug triaging guidelines, "Unnecessarily complicated (or hard-to-type) command formats can be considered a type.FeatureFlaw as it is expected that the input formats will be optimized to get things done fast."

From the initial bug report, "Commands like edit-policy and delete-policy could be shortened to editp and deletep instead, while still easy to remember" is not a suggestion, but rather an example of how current keywords could be shortened. Other keywords could also be shorted in a similar fashion.

To address the points you raised,

1. Despite being designed for fast typists, the input format should still be optimised, given that the user has to repeatedly type these command words for every single command they execute. For example, it takes twice the amount of time to type edit-policy compared to editp, especially since user has to move their fingers more to type - compared to simply just letters. Typing long commands quickly becomes tedious for the users who have to input a lot of information.

2, 3, 4. I believe users would be able to quickly learn that p stands for policy, because there is no other command for editing phone numbers/preferences.

While I understand where the team is coming from, I feel that overall, the benefit of having an easier-to-type command word outweighs the slight learning curve the user might have to overcome to remember that p stands for policy.

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## :question: Issue severity Team chose [`severity.Low`] Originally [`severity.Medium`] - [x] I disagree **Reason for disagreement:** I think that the severity should be medium rather than low because it does not "appear in rare situations", but rather for every command the user inputs. It causes inconvenience to users, but they can continue to use the product, fitting the description of "Medium" severity. 

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