Checkout data (shipping address etc) not persistant after cart update

[Rickertje]

Preconditions

1. M2.2.5

Steps to reproduce

1. Put item in cart
2. Go to checkout
3. Enter shipping address
4. Press Next to go to checkout step 2
5. Return to the store
6. Go to checkout (customer data still present - which is GOOD)
7. Return to the store
8. Add or delete an item or update the cart in some other way
9. Go to checkout

Expected result

1. Checkout data (shipping address etc) still here / persistent

Actual result

1. Checkout data is gone - which ofcourse is a GIANT dealbreaker

[magento-engcom-team]

Hi @Rickertje. Thank you for your report. To help us process this issue please make sure that you provided the following information:

• [ ] Summary of the issue
• [ ] Information on your environment
• [ ] Steps to reproduce
• [ ] Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento-engcom-team give me $VERSION instance

where $VERSION is version tags (starting from 2.2.0+) or develop branches (for example: 2.3-develop). For more details, please, review the Magento Contributor Assistant documentation.

@Rickertje do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• [ ] yes
• [ ] no

[magento-engcom-team]

Hi @engcom-backlog-nazar. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

• [x] 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label G1 Passed will be added to the issue automatically. Please, edit issue description if needed, until label G1 Passed appears.

• [x] 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add G2 Passed label to the issue by yourself.

• [x] 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• [x] 4. Verify that the issue is reproducible on 2.3-develop branch

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  - Add the comment @magento-engcom-team give me 2.3-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
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• [x] 5. Verify that the issue is reproducible on 2.2-develop branch.

  Details

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[ghost]

Hi @magento-engcom-team, thank you for your report. This is an expected behavior.

[Rickertje]

Are you kidding me ? Maybe this is expected behavior for you but not for the miliions of customers who visit M2 sites and get frustrated to the bone by this kind of behavior.

"Well I entered shipping and billing address but I forgot to add item A to the cart . Stupid me. But ok lets get back to the shop and add it to the cart. That was a breeze! Now back to checkout. Huh - all the data I enterd i gone ??? - looks like I just enterd a time machine back to the dark ages. I cant believe it. Ok lets find another webshop."

[ghost]

@Rickertje Ok this may be a feature request.

[Rickertje]

Thanks @engcom-backlog-nazar !

[magento-engcom-team]

@engcom-backlog-nazar Thank you for verifying the issue.

Unfortunately, not enough information was provided to created internal ticket. Please consider adding the following:

• [x] Add "Component: " label(s) to this ticket based on verification result. If uncertain, you may follow the best guess

Once all required information is added, please label this ticket with "acknowledged" again. Thanks!

[magento-engcom-team]

@engcom-backlog-nazar Thank you for verifying the issue. Based on the provided information internal tickets MAGETWO-95067, MAGETWO-95068 were created

[ghost]

@Rickertje It will be processed faster if you move this to https://github.com/magento/community-features

[Rickertje]

Ok @engcom-backlog-nazar I tried to find a way to do this but I could not (at least not an easy way). How do I do that? Or can you do it for me?

[kusi]

Are you kidding me ? Maybe this is expected behavior for you but not for the miliions of customers who visit M2 sites and get frustrated to the bone by this kind of behavior.

"Well I entered shipping and billing address but I forgot to add item A to the cart . Stupid me. But ok lets get back to the shop and add it to the cart. That was a breeze! Now back to checkout. Huh - all the data I enterd i gone ??? - looks like I just enterd a time machine back to the dark ages. I cant believe it. Ok lets find another webshop."

You have brought it exactly to the point. Because of this issue we lose 2-3 customers per day and we are a small shop. Especially on mobile devices it is very tedious if I have to re-enter all the address data just because I forgot a product. I am surprised that no eCommerce merchant sees this as a serious issue.

[sdzhepa]

Hello @Rickertje

According to the label "Feature Request" this ticket has been moved into "community-features" track

Thank you for collaboration