In some cases, the Media Gallery is not loaded from Page Builder

[chalov-anton]

Preconditions (*)

1. Installed Magento EE with Page Builder with Adobe Stock Integration
2. Configured integration in Stores -> Configuration -> System -> Adobe Stock Integration fieldset
3. Enhanced Media Gallery is enabled
4. Add Secret Key to URLs is set to Yes

Description

In some cases, the Media Gallery is not opened from Page Builder. Further investigation discovered that the issue is in Invalid Secret Key Refreshing the web page doesn't solve the issue

Workaround

• After cleaning Magento cache, the Media Gallery can be opened properly
• If the Add Secret Key to URLs is Disabled, the issue will not occur

Steps to reproduce (*)

1. Go Catalog - Categories
2. Expand Content and click Edit with Page Builder
3. Expand Media. Drag and drop Image on the Row area
4. Click Select from Gallery

Expected Result (*)

Media Gallery is loaded

Actual Result (*)

The Media Gallery is not loaded

[m2-assistant[bot]]

Hi @chalov-anton. Thank you for your report. To help us process this issue please make sure that you provided sufficient information.

Please, add a comment to assign the issue: @magento I am working on this

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[nige-one]

Please see https://support.magento.com/hc/en-us/articles/360052440732-MDVA-32133-Magento-patch-page-builder-doesn-t-load-media-gallery-