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Issue Creating Order In the ADMIN Order Items Missing #10078

Closed almuete closed 7 years ago

almuete commented 7 years ago

Preconditions

  1. Magento2 CE 2.1.7

Steps to reproduce

Issue 1:

  1. Started sale in Safari In the admin just create order and select any customer
  2. Added product in without a problem
  3. Went to change delivery address for customer
  4. This removed the product from top of page and set price to $0
  5. When page refreshed, product reappears at the top, old address back in
  6. When attempted to change address again same issue
  7. Play around changing the shipping address and shipping method.

Issue 2:

  1. Went into Chrome to try again
  2. Went into customer first and changed default address to one intended for use
  3. Added product in fine
  4. Selected shipping option
  5. Product stayed at top but price went to $0 & states no payment method required
  6. Play around changing the shipping address and shipping method.

Expected result

  1. Expected result Admin Create Order will work without any issue. screen shot 2017-06-28 at 2 29 02 pm

Actual result

  1. [Screenshot, logs] screen shot 2017-06-28 at 2 28 56 pm
vityakopin commented 7 years ago

Thanks for the feedback. Unfortunately, I could not reproduce the issue as you described it. After changing shipping or billing address or shipping methods in both browsers the product added to order is still shown in Items Ordered section. Can you confirm that issue is reproduced on clean install of Magento without any extensions?

almuete commented 7 years ago

Hi Vityakopin,

Nope is not fresh install basically we implemented some 3rd party extensions, custom extensions and other core minor extends. Do you have any advice?

korostii commented 7 years ago

The typical advice is usually "please double-check whether you can reproduce the issue on a fresh installation of 2.1.7 CE". The background is that the GitHub Issues are intended for tracking the bugs of Magento CE itself only and not the ones caused by 3rd-party code.

magento-engcom-team commented 7 years ago

@almuete, thank you for your report. We were not able to reproduce this issue by following the steps you provided. If you'd like to update it, please reopen the issue. We tested the issue on 2.3.0, 2.2.0, 2.1.9

vincentwinkel commented 6 years ago

Hello,

I have the same problem on Magento 2.0.14.

When I update the delivery address from the select, in some cases, the "items" section is returned empty from the HTTP loadBlock response, I guess it's because the form data contain the field customer_id = false.

It seems working properly when customer_id = <id>.

But I don't find anything interesting in vendor/magento/module-sales/Controller/Adminhtml/Order/Create.php

mrodmincheg commented 6 years ago

Had the same problem. In my case it was apostrophe symbol in customer address. It was interpreted like close apostrophe in DOM in data-order-config attribute.

rachit-m commented 6 years ago

This happens when apostrophe is present in the address. Make data-order-config='<?php / @escapeNotVerified / echo $block->getOrderDataJson() ?>' as data-order-config="<?php / @escapeNotVerified / echo $block->escapeHtml($block->getOrderDataJson()) ?>"

ankitsrivastavacedcoss commented 1 year ago

just to help others, you can also try increasing the session storage size on magento,

php bin/magento config:set system/security/max_session_size_admin 0