Free shipping code is not working for UPS for magento 2

[impunkj]

Preconditions

1. Create a coupon code for free shipment.
2. Apply to coupon code on cart page or checkout both page.
3. Coupon applied successfully.
4. 2.1.7 Magento

Steps to reproduce

1. Generate a coupon code from Cart price rule for free shipping.
2. Shipping method is UPS
3. Applied coupon to any cart or checkout flow.

Expected result

1. Shipping amount should be zero.
2. Applied discount is equal to shipping amount.

Actual result

1. [Screenshot, logs] The coupon code is applied but the amount remains same.

After applying shipping price not changed. in same case price is changing for other shipping method. Other shipping method is working fine Except UPS

[impunkj]

Any update on this ?

[magento-engcom-team]

@impunkj, thank you for your report. Please use the issue reporting guidelines to report an issue. Please, add the following information: -Preconditions: Magento version, Is Sample Data installed

[impunkj]

Hello , Thanks For reply. I already mention all the step but forget to mention version. It is 2.1.7 Magento

[mbrzuzy]

Also running into this issue. Free shipping method does not seem to be working for UPS through cart rules or through shipping configuration.

[JosephMaxwell]

squashtoberfest

[pmoreno1980]

any update on this?

[tkacheva]

Issue fixed in 2.2.6

[nadeefit6]

Issue is still reproducing in 2.2.7.

[rafaelcalero]

Issue is still reproducing in 2.2.7.

+1

[nadeefit6]

Any update on a fix?

[m2-assistant[bot]]

Hi @engcom-Delta. Thank you for working on this issue. Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

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[engcom-Delta]

@nadeefit6 @rafaelcalero Unfortunately, I am not able to reproduce issue on 2.4-develop Steps to reproduce:

• Generate a coupon code from Cart price rule for free shipping.

• Shipping method is UPS

• Applied coupon to any cart or checkout flow.

Actual result: :heavy_check_mark: Free shipping is applied for configured UPS method

Could you take a look if it is correct steps to reproduce issue?

[m2-assistant[bot]]

Hi @Den4ik. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

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  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• [ ] 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• [ ] 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• [ ] 4. Verify that the issue is reproducible on 2.4-develop branch

  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
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[Den4ik]

@nadeefit6 @rafaelcalero Same results that provided by @engcom-Delta on 2.4-develop branch Before coupon apply in cart: After coupon apply in cart: Before coupon apply at checkout: After coupon apply at checkout:

Could you please provide information about shipping method and cart price rule configuration? Please verify that you selected free method config for UPS, because zero price applying just to configured free method... https://github.com/magento/magento2/blob/2.4-develop/app/code/Magento/Shipping/Model/Carrier/AbstractCarrier.php#L423-L426

[engcom-Delta]

@nadeefit6 @rafaelcalero we are closing this issue due to inactivity. If you'd like to update the issue, please reopen it.