Store EMail Address change generate failure and are not stored

[JoergLindner]

Preconditions

1. Version 2.2.1
2. PHP 7.0.25
3. MySQL Maria DB 10.1
4. Plesk Onyx Version 17.5.3 Update #29

Steps to reproduce

1. Install new M2.2.1 by using the zip package without data
2. Using default Website/Store and Store view
3. Store--> Configure--> Store EMail Adresses
4. Changing E-Mail address

Expected result

1. E-Mail Address should be changes to the new one

Actual result

1. Switched back to 'use system value'
2. Failure show up --> Something went wrong while saving this configuration: Validate class not found from basename 'Magento\Framework\Validator\EmailAddress'

[JoergLindner]

After debugging, we found that Magento looks in the wrong directory, for the EMailAddress.php. It looks under /opt/plesk/php/7.0/share/pear/Zend/Validate/Magento/Framework/Validator. Cause of that is the default Plesk setting (PHP) has an include_path=.:/opt/plesk/php/7.0/share/pear

There are two ways to solve that: 1.) Yust change the include_path setting to include_path=. 2.) Add to the additional configuration include_path = ".:/var/www/vhosts/{webstite}/httpdocs/{magento-directory}/vendor"

By adding .:/var/www/vhosts/{webstite}/httpdocs/{magento-directory}/vendor into the Plesk include_path setting (.:/var/www/vhosts/chiemsee-licht.de/httpdocs/{magento-directory}/vendor{:}.:/opt/plesk/php/7.0/share/pear), the validation is not working

The second way has the benefit, that the original include_path setting by Plesk is still valid, which might be used for something else. If these changes will have any effect of orders etc is not tested yet

[ishakhsuvarov]

@JoergLindner Looks like your issue is solved and does not directly relate to the Magento. Should we close the issue now? Thanks

[JoergLindner]

Hi,

yes it can be set to solved, but still would be good ta make any notes for future customers with plesk setup

Regards

Jörg Lindner Ringstrasse 38 83224 Grassau Telefon: 08641 6969905 Telefax: 08641 6969906

Am 15.11.2017 um 13:35 schrieb Ievgen Shakhsuvarov:

@JoergLindner https://github.com/joerglindner Looks like your issue is solved and does not directly relate to the Magento. Should we close the issue now? Thanks

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/magento/magento2/issues/12255#issuecomment-344579443, or mute the thread https://github.com/notifications/unsubscribe-auth/AfFW_HFnT8y2HgK70nm2qLxrIejvxlMVks5s2tqmgaJpZM4Qd_fA.

[serefatka]

@JoergLindner where exactly should add this: include_path = ".:/var/www/vhosts/{webstite}/httpdocs/{magento-directory}/vendor"

[JoergLindner]

Plesk Admin PHP Setting for xxx(Domain) Common Setting --> Include Path --> set to '.' Additional directives --> Additional configuration directives --> add ".:/var/www/vhosts/{webstite}/httpdocs/{magento-directory}/vendor"

You might have to add

include_path = ".:/etc/pki/tls/certs" as well

[serefatka]

Thanks @JoergLindner. Unfortunately it does not help us. Do any one have an idea what else we can do to fix it or is other way to change email addresses?

[gab4mad]

It's not only a problem with Plesk - I use for development a Serversetup with several v-servers hosted on a debian-engine using qemu... - The ISP-Backend used on th v-servers is ispconfig and the problems are the same, and the solution is the same, very easy... - just adding the path to the zend library. When using ispconfig 3.1 in the optional hosting settings -> individual php settings It looks like: include_path = ".:/var/www/clients/yourclient/yourwebdirectory/pathtowebrootdirectoy/vendor/magento/zendframework1/library" When using Plesk, like Jörg explained above, in the php-Settings of the domain -> additional config It looks very similar, like: include_path = ".:/var/www/vhosts/pathtoyourwebrootdirectory/vendor/magento/zendframework1/library" This helped and causes no other Problems in my cases...

[eamonsheeran]

Thanks gab4mad it work for me too

[markPostema]

Thanks gab4mad, your solution was the working one!

[delve-game-studios]

Nothing worked for me and I want to ask one question. Why in HELL would you use the Zend Framework 1 for anything... we're not in the Stone Age anymore...

[tushhan]

In my case (on Plesk; VPS+Centos 8) adding a dot "." to include_path screen resolved the issue.