Create Credit Memo for Braintree transactions.

[devgoku]

Getting error when do the Credit Memo by clicking on Refund button in Braintree payment gateway. In debug log, it is saying that

Cannot refund a transaction unless it is settled

But transaction is showing settled in Braintree account.

Preconditions

1. Magento 2.1.4

Steps to reproduce

1. Order from frontend and make payment with credit card using Braintree payment gateway
2. In admin , create credit memo from invoice detail page. Click on Refund button

Expected result

1. It should show success message for credit memo.

Actual result

1. Transaction has been declined. Please try again later.
2. In log it says - [2018-07-24 12:55:05] main.CRITICAL: Braintree error response. [] []
3. 
4. In debug.log [2018-07-24 13:43:34] main.DEBUG: array ( 'request' => array ( 'transaction_id' => 'bh7598p1', 'amount' => '230.11', ), 'client' => 'Magento\Braintree\Gateway\Http\Client\TransactionRefund', 'response' => array ( 'success' => false, '' . "\0" . '*' . "\0" . '_attributes' => array ( 'errors' => Braintree\Error\ErrorCollection::set_state(array( '_errors' => Braintree\Error\ValidationErrorCollection::set_state(array( '_errors' => array ( ), '_nested' => array ( 'transaction' => Braintree\Error\ValidationErrorCollection::set_state(array( '_errors' => array ( 0 => Braintree\Error\Validation::set_state(array( '_attribute' => 'base', '_code' => '91506', '_message' => 'Cannot refund a transaction unless it is settled.', )), ), '_nested' => array ( ), '_collection' => array ( ), )), ), '_collection' => array ( ), )), )), 'params' => array ( 'transaction' => array ( 'amount' => '230.11', ), 'merchantId' => 'XXXXXXXXXX', 'id' => 'bh7598p1', ), 'message' => 'Cannot refund a transaction unless it is settled.', 'creditCardVerification' => NULL, 'transaction' => NULL, 'subscription' => NULL, 'merchantAccount' => NULL, ), ), ) {"is_exception":false} []

[magento-engcom-team]

Hi @devgoku. Thank you for your report. To help us process this issue please make sure that you provided the following information:

• [ ] Summary of the issue
• [ ] Information on your environment
• [ ] Steps to reproduce
• [ ] Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento-engcom-team give me {$VERSION} instance

where {$VERSION} is version tags (starting from 2.2.0+) or develop branches (2.2-develop +). For more details, please, review the Magento Contributor Assistant documentation.

@devgoku do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• [ ] yes
• [ ] no

[engcom-backlog-nickolas]

Hello @devgoku, thank you for your report. We've acknowledged the issue and added to our backlog.

[devgoku]

@engcom-backlog-nickolas, So there will be release on v2.1.4? Or I need to upgrade Magento version

[engcom-backlog-nickolas]

@devgoku, there definitely won't be fix for 2.1.4, as it already has been released. The best solution is to upgrade you magento instance to released 2.2.x. Which is 2.2.5 currently.

[magento-engcom-team]

@devgoku We are closing this issue now, as we are winding down 2.1-develop in this repository. Please consider upgrading to the newer version where issue is fixed.

[poojapawar12]

@magento-engcom-team I am using magento2.4.6 and getting same error 1) Create Order using any ship method 2) Paid amount using braintree sandbox credit card 3) in admin section while creating Credit-memo online refund 4) getting error :