Authorized.net configuration issue with M2.3.1, Got error Invalid credentials

[neha023]

Preconditions (*)

1. Magento 2.3.1
2. PHP 7.1.30
3. MYSQL 5.6.44
4. CentOs 7

Steps to reproduce (*)

1. Go to Admin->Store->Configution->Sales->Payment method
2. Enable Authorized.net after entering the API Login ID, Transaction key, Public Client key and Signature key.
3. Authorized.net Mode is Production, and Clean cache.
4. Add any item to cart, go to checkout.
5. Enter valid address and choose shipping method
6. Enter card info for payment and then click on Place Order.

Got and error message on screen "Invalid Gateway Credentials."

In console :

It is showing me below message on API "/rest/default/V1/carts/mine/payment-information" : {"message":"Invalid gateway credentials.","trace":"#0 \/var\/www\/html\/vendor\/magento\/framework\/Interception\/Interceptor.php(58): Magento\Checkout\Model\PaymentInformationManagement->savePaymentInformationAndPlaceOrder(453, Object(Magento\Quote\Model\Quote\Payment\Interceptor), Object(Magento\Quote\Model\Quote\Address))\n#1 \/var\/www\/html\/vendor\/magento\/framework\/Interception\/Interceptor.php(138): Magento\Checkout\Model\PaymentInformationManagement\Interceptor->callParent('savePaymentInfo...', Array)\n#2 \/var\/www\/html\/vendor\/magento\/framework\/Interception\/Interceptor.php(153): Magento\Checkout\Model\PaymentInformationManagement\Interceptor->Magento\Framework\Interception\{closure}(453, Object(Magento\Quote\Model\Quote\Payment\Interceptor), Object(Magento\Quote\Model\Quote\Address))\n#3 \/var\/www\/html\/generated\/code\/Magento\/Checkout\/Model\/PaymentInformationManagement\/Interceptor.php(26): Magento\Checkout\Model\PaymentInformationManagement\Interceptor->callPlugins('savePaymentInfo...', Array, Array)\n#4 [internal function]: Magento\Checkout\Model\PaymentInformationManagement\Interceptor->savePaymentInformationAndPlaceOrder(453, Object(Magento\Quote\Model\Quote\Payment\Interceptor), Object(Magento\Quote\Model\Quote\Address))\n#5 \/var\/www\/html\/vendor\/magento\/module-webapi\/Controller\/Rest\/SynchronousRequestProcessor.php(95): call_user_func_array(Array, Array)\n#6 \/var\/www\/html\/vendor\/magento\/module-webapi\/Controller\/Rest.php(188): Magento\Webapi\Controller\Rest\SynchronousRequestProcessor->process(Object(Magento\Framework\Webapi\Rest\Request\Proxy))\n#7 \/var\/www\/html\/vendor\/magento\/framework\/Interception\/Interceptor.php(58): Magento\Webapi\Controller\Rest->dispatch(Object(Magento\Framework\App\Request\Http))\n#8 \/var\/www\/html\/vendor\/magento\/framework\/Interception\/Interceptor.php(138): Magento\Webapi\Controller\Rest\Interceptor->callParent('dispatch', Array)\n#9 \/var\/www\/html\/vendor\/magento\/framework\/Interception\/Interceptor.php(153): Magento\Webapi\Controller\Rest\Interceptor->Magento\Framework\Interception\{closure}(Object(Magento\Framework\App\Request\Http))\n#10 \/var\/www\/html\/generated\/code\/Magento\/Webapi\/Controller\/Rest\/Interceptor.php(26): Magento\Webapi\Controller\Rest\Interceptor->callPlugins('dispatch', Array, Array)\n#11 \/var\/www\/html\/vendor\/magento\/framework\/App\/Http.php(136): Magento\Webapi\Controller\Rest\Interceptor->dispatch(Object(Magento\Framework\App\Request\Http))\n#12 \/var\/www\/html\/vendor\/magento\/framework\/App\/Bootstrap.php(258): Magento\Framework\App\Http->launch()\n#13 \/var\/www\/html\/index.php(39): Magento\Framework\App\Bootstrap->run(Object(Magento\Framework\App\Http\Interceptor))\n#14 {main}"}

Expected result (*)

1. Enable the Authorized.net with production/sandbox details (I am using the production, Already using one of my magento2 site.)
2. Login on the website.
3. Add item to cart and checkout via authorized.net
4. Checkout should be done successfully and the customer will get an order email and order will show in order grid admin panel.

Actual result (*)

1. Login as a registered customer.
2. Add item to the cart
3. Checkout via Authorized.net and got error on screen "Invalid Gateway Credentials" and same in the console.
4. https://prnt.sc/o1pash
5. https://prnt.sc/o1pceq
6. log has this error as a part: 'response' => '{"transactionResponse":{"SupplementalDataQualificationIndicator":0},"messages":{"resultCode":"Error","message":[{"code":"E00007","text":"User authentication failed due to invalid authentication values."}]}}'

I have verified credentials many times and re-enter again and again but the issue remains same. The credentials are working fine on M2.2.5 site but having issue with M2.3.1. Thanks.

[m2-assistant[bot]]

Hi @neha023. Thank you for your report. To help us process this issue please make sure that you provided the following information:

• [ ] Summary of the issue
• [ ] Information on your environment
• [ ] Steps to reproduce
• [ ] Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.3-develop instance - upcoming 2.3.x release

For more details, please, review the Magento Contributor Assistant documentation.

@neha023 do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• [ ] yes
• [ ] no

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[m2-assistant[bot]]

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[engcom-Charlie]

Hello @neha023 ! Can you confirm that you can reproduce this issue on Vanilla Magento ?

[neha023]

Hi,

I have found that people are able to checkout via authorized.net but they have found the issue that orders are created with cancel status in magento 2.3.1 and this issue will fixed by you guys in Magento 2.3.2 release. So my issue is faced by some of the people not by everyone. As we have found issue after upgrade from M2.2.5 to M2.3.1. Same issue link I found on magento stack: https://magento.stackexchange.com/questions/277948/authorize-net-issue-with-magento-2-3-1-invalid-gateway-credentials

Thanks.

On Thu, Jun 20, 2019 at 7:05 PM engcom-Charlie notifications@github.com wrote:

Hello @neha023 https://github.com/neha023 ! Can you confirm that you can reproduce this issue on Vanilla Magento ?

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[simonlandry0]

@neha023 I ran into the same "User authentication failed due to invalid authentication values." issue after updating to 2.3.2. If you update to 2.3.2 and are still having that same issue, try doing what I mentioned in my latest comment in this thread https://github.com/magento/magento2/issues/22373