In the invoice it is not shown, if the invoice email has been sent or not

[norgeindian]

Preconditions (*)

Magento 2.3.4

Steps to reproduce (*)

1. Create an order
2. Create the corresponding invoice in the backend
3. Open the invoice in the backend and take a look at the header

Expected result (*)

I would assume to see an information in the header section of the invoice, which informs me if the invoice email has been sent or not. It was this way in Magento 1, it is available for the order, but not for the invoice. So you only see, if the order confirmation mail has been sent out, but not if the invoice is actually sent or not.

Actual result (*)

No email hint is shown.

I debugged this issue a bit. The email hint would normally be processed by \Magento\Sales\Block\Adminhtml\Order\Invoice\View::getHeaderText. But this function is never called as far as I can see. The corresponding block is defined in vendor/magento/module-sales/view/adminhtml/layout/sales*order_invoice*view.xml:14, but has no template defined. In the end this block is initialized in \Magento\Sales\Controller\Adminhtml\Order\Invoice\View::execute where the title is set. But there only the invoice increment id is shown, no status hint.

[m2-assistant[bot]]

Hi @norgeindian. Thank you for your report. To help us process this issue please make sure that you provided the following information:

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@norgeindian do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce?

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[m2-assistant[bot]]

Hi @shikhamis11. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

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[shikhamis11]

@magento give me 2.4-develop instance

[magento-engcom-team]

Hi @shikhamis11. Thank you for your request. I'm working on Magento 2.4-develop instance for you

[magento-engcom-team]

Hi @shikhamis11, here is your Magento instance. Admin access: https://i-27474-2-4-develop.instances.magento-community.engineering/admin_5e79 Login: 0ba49f1c Password: f1a98bbb5c9f Instance will be terminated in up to 3 hours.

[shikhamis11]

Hi @norgeindian I checked and found the email sent information is there in invoice view on magento 2.4 instance Please check below image

[sprankhub]

@shikhamis11 please mind that @norgeindian is talking about the invoice email. In your screenshot, I can see that there is a note that the order confirmation email was not sent, but nothing is shown regarding the invoice email. Could you please double check?

[m2-assistant[bot]]

Hi @sudheers-kensium. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

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[magento-engcom-team]

:white_check_mark: Confirmed by @sudheers-kensium Thank you for verifying the issue. Based on the provided information internal tickets MC-32976 were created

Issue Available: @sudheers-kensium, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[luanalves]

Hi @norgeindian default magento send email from invoice, and send custom information when write comment in box

[m2-assistant[bot]]

Hi @luanalves. Thank you for working on this issue. Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

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[luanalves]

@shikhamis11 why do you remove the assignment ? I'm response your question

[norgeindian]

@luanalves , @shikhamis11 , during the invoice creation step a backend user can choose if the invoice mail should be sent or not. As it is possible to send the mail later again in the backend view of the invoice, it should be visible if the mail has already been sent or not in my eyes. This was already shown in Magento1 and I don't see a reason, why it should not be displayed in Magento2 as well. Do you need any more information regarding this issue from my side?

[shikhamis11]

@norgeindian this issue is already confirmed and ticket has been created. If you have possible solution for the issue you can create pull request for this issue.

[monikav-dckap]

@magento I am working on this

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed after 14 days if no further activity occurs. Is this issue still relevant? If so, what is blocking it? Is there anything you can do to help move it forward? Thank you for your contributions!

[norgeindian]

@monikav-dckap , any news regarding this issue?

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed after 14 days if no further activity occurs. Is this issue still relevant? If so, what is blocking it? Is there anything you can do to help move it forward? Thank you for your contributions!

[sprankhub]

Still relevant :roll_eyes:

[petrovsa]

On 2.4-develop. Recheck please

[magento-engcom-team]

Hi @norgeindian.

Thank you for your report and collaboration!

The related internal Jira ticket MC-32976 was closed as non-reproducible in 2.4-develop. It means that Magento team either unable to reproduce this issue using provided Steps to Reproduce from the Description section on clean Magento instance or the issue has been already fixed in the scope of other tasks.

But if you still run into this problem please update or provide additional information/steps/preconditions in the Description section and reopen this issue.

[norgeindian]

@petrovsa , your screenshot only provides information about the order confirmation mail. This issue is about the invoice and the information if this has been sent or not. Please be so kind and check again.

[petrovsa]

@norgeindian You are right! Information is absent about the invoice and the information if this has been sent or not

[magento-engcom-team]

Hi @norgeindian.

Thank you for your report and collaboration!

The related internal Jira ticket MC-32976 was closed as non-reproducible in 2.4-develop. It means that Magento team either unable to reproduce this issue using provided Steps to Reproduce from the Description section on clean Magento instance or the issue has been already fixed in the scope of other tasks.

But if you still run into this problem please update or provide additional information/steps/preconditions in the Description section and reopen this issue.

[norgeindian]

@petrovsa , thanks for checking. Do you have the possibility to reopen this issue somehow resp. re-open JIRA ticket MC-32976

[petrovsa]

@norgeindian I don`t have possibility to reopen this issue.

[norgeindian]

@dmitriyprime , thanks for trying, but it's still closed...

[sdzhepa]

Reopened due to request from the community. The issue should be reconsidering one more time

[norgeindian]

@sdzhepa , great, thanks a lot. It would be awesome if this could be fixed, as this is a pretty important information for a shop owner....

[norgeindian]

Why is this ticket closed @sdzhepa ? In version 2.4.3 this is still not fixed.

[norgeindian]

@sdzhepa , in my eyes this is still open. Please be so kind and check again

[norgeindian]

@sdzhepa , this is still a bug. Please be so kind and open this ticket again.

[sdzhepa]

Hello @norgeindian

I asked the team to check it and provide details

cc: @engcom-Hotel

[engcom-Alfa]

we are re-opening this issue to cross check again in the 2.4-develop.

[m2-assistant[bot]]

Hi @engcom-Hotel. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

• [ ] 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

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  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• [ ] 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• [ ] 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• [ ] 4. Verify that the issue is reproducible on 2.4-develop branch

  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• [ ] 5. Add label Issue: Confirmed once verification is complete.

• [ ] 6. Make sure that automatic system confirms that report has been added to the backlog.

[engcom-Hotel]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Hotel. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Hotel, here is your Magento Instance: https://38731f93e74494f9cf1bdc574731b28b-2-4-develop.instances.magento-community.engineering Admin access: https://38731f93e74494f9cf1bdc574731b28b-2-4-develop.instances.magento-community.engineering/admin_4090 Login: 4234926c Password: 65aec56d45d1

[engcom-Hotel]

Hello @norgeindian,

The issue is reproducible in the Magento 2.4-develop branch, hence confirming this issue. Please refer below screenshot for reference:

Thanks

[github-jira-sync-bot]

:white_check_mark: Jira issue https://jira.corp.magento.com/browse/AC-1756 is successfully created for this GitHub issue.

[m2-assistant[bot]]

:white_check_mark: Confirmed by @engcom-Hotel. Thank you for verifying the issue.
Issue Available: @engcom-Hotel, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[norgeindian]

@engcom-Hotel , thanks for your feedback. What's the current status of this issue?

[norgeindian]

@engcom-Hotel , any update here?

[norgeindian]

@engcom-Hotel , what's the current status here?

[norgeindian]

@engcom-Hotel , any update on this?

[engcom-Hotel]

Hello @norgeindian,

I will update you on this soon

Thanks

[norgeindian]

@engcom-Hotel , do you have any news for me?

[norgeindian]

@engcom-Hotel , what's the current status here?

[engcom-Hotel]

Hello @norgeindian,

The JIRA ticket is still in process. I will update on this further.

Thanks

[topanok]

@magento I am working on this