magento 2.3.3 payment pending status

magento / magento2

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magento 2.3.3 payment pending status #28006

Closed deepakpant91 closed 4 years ago

deepakpant91 commented 4 years ago

Preconditions (*)

Magento version ( 2.3.3)
Manual order creation from admin

Steps to reproduce (*)

Go to orders and create and order and select any online payment method.
Then after creating order you can see there is no change option for order status rather then pending payment.

Expected result (*)

Go to orders and create and order and select any online payment method.
Then after creating order you i want there will be all status listing to change order status.

Actual result (*)

Go to orders and create and order and select any online payment method.
Then after creating order you can see there is no change option for order status rather then pending payment.Means there is only one option in order status that is pending payment but on order creation i choose net banking so then there will be other status options also,.

m2-assistant[bot] commented 4 years ago

Hi @deepakpant91. Thank you for your report. To help us process this issue please make sure that you provided the following information:

[ ] Summary of the issue
[ ] Information on your environment
[ ] Steps to reproduce
[ ] Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.4-develop instance - upcoming 2.4.x release

For more details, please, review the Magento Contributor Assistant documentation.

@deepakpant91 do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce?

[ ] yes
[ ] no

Join Magento Community Engineering Slack and ask your questions in #github channel.

m2-assistant[bot] commented 4 years ago

Hi @Mohan2594. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

[ ] 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
Details
If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.
[ ] 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.
[ ] 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.
[ ] 4. Verify that the issue is reproducible on 2.4-develop branch
Details
- Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
- If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
- If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
[ ] 5. Add label Issue: Confirmed once verification is complete.
[ ] 6. Make sure that automatic system confirms that report has been added to the backlog.

Mohan2594 commented 4 years ago

@magento give me 2.4-develop instance

magento-engcom-team commented 4 years ago

Hi @Mohan2594. Thank you for your request. I'm working on Magento 2.4-develop instance for you

magento-engcom-team commented 4 years ago

Hi @Mohan2594, here is your Magento instance. Admin access: https://i-28006-2-4-develop.instances.magento-community.engineering/admin_a7d3 Login: 51335e70 Password: 673ccbad3a73 Instance will be terminated in up to 3 hours.

Mohan2594 commented 4 years ago

PeVKoM2SCq issue not reproducible in 2.4.Once an order is placed using check/money order or bank transfer payment the status is pending only (not pending payment) and drop down does not lists any other options. But after generating invoice the status changes to processing and lists suspected fraud option as well in the drop down. After submitting shipment the status changes to complete. If an order placed using credit card or paypal the order status will be processing and cannot change status until or unless invoice or shipment is raised,this is how it works.

Mohan2594 commented 4 years ago

@magento give me 2.3.5-p1 instance

magento-engcom-team commented 4 years ago

Hi @Mohan2594. Thank you for your request. I'm working on Magento 2.3.5-p1 instance for you

magento-engcom-team commented 4 years ago

Hi @Mohan2594, here is your Magento instance. Admin access: https://i-28006-2-3-5-p1.instances.magento-community.engineering/admin_c0f7 Login: dc45aaee Password: 70b0530a702c Instance will be terminated in up to 3 hours.

Mohan2594 commented 4 years ago

kh6EuFeSsh

same with 2.3.5-p1

deepakpant91 commented 4 years ago

If ou choose any online payment option from admin then it is always shows pending payment

On Thu, 4 Jun, 2020, 3:56 pm Mohan2594, notifications@github.com wrote:

Closed #28006 https://github.com/magento/magento2/issues/28006.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/magento/magento2/issues/28006#event-3406184263, or unsubscribe https://github.com/notifications/unsubscribe-auth/AIWOR5Z5O7LIGT76RTIHTMLRU5ZFBANCNFSM4MSRPZVA .

Mohan2594 commented 4 years ago

which online payment to be exact?

deepakpant91 commented 4 years ago

If I create a order from admin using any online option .

On Thu, 4 Jun, 2020, 4:16 pm Mohan2594, notifications@github.com wrote:

which online payment to be exact?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/magento/magento2/issues/28006#issuecomment-638772300, or unsubscribe https://github.com/notifications/unsubscribe-auth/AIWOR5YHQ3G6FI7V3CIXMULRU53P3ANCNFSM4MSRPZVA .

Mohan2594 commented 4 years ago

did u try paypal?

deepakpant91 commented 4 years ago

No, I am using Paytm and razorpay.

On Thu, 4 Jun, 2020, 4:18 pm Mohan2594, notifications@github.com wrote:

did u try paypal?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/magento/magento2/issues/28006#issuecomment-638773270, or unsubscribe https://github.com/notifications/unsubscribe-auth/AIWOR57J42NHQNVSDCUEM3TRU53XPANCNFSM4MSRPZVA .

deepakpant91 commented 4 years ago

I have fixed the issue already.thank you for working in it.but there is another problem with advance reporting.advance reporting goes to 404.

On Thu, 4 Jun, 2020, 4:18 pm Deepak Pant, deepakpant91@gmail.com wrote:

No, I am using Paytm and razorpay.

On Thu, 4 Jun, 2020, 4:18 pm Mohan2594, notifications@github.com wrote:

did u try paypal?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/magento/magento2/issues/28006#issuecomment-638773270, or unsubscribe https://github.com/notifications/unsubscribe-auth/AIWOR57J42NHQNVSDCUEM3TRU53XPANCNFSM4MSRPZVA .

Mohan2594 commented 4 years ago

ok,ticket#?

deepakpant91 commented 4 years ago

I have not created any ticket for it but can you have any solution in it?

On Thu, 4 Jun, 2020, 4:23 pm Mohan2594, notifications@github.com wrote:

ok,ticket#?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/magento/magento2/issues/28006#issuecomment-638775351, or unsubscribe https://github.com/notifications/unsubscribe-auth/AIWOR555RVVHENHKFBRARO3RU54JPANCNFSM4MSRPZVA .

adityag186 commented 4 years ago

Hi @deepakpant91 - Could you tell how you fixed order status problem. I created an order from admin panel with paytm gateway. I have invoiced the order but order status still says payment pending. I need to mark it as processing.

shashank141097 commented 3 years ago

issue not reproducible in 2.4.Once an order is placed using check/money order or bank transfer payment the status is pending only (not pending payment) and drop down does not lists any other options. But after generating invoice the status changes to processing and lists suspected fraud option as well in the drop down. After submitting shipment the status changes to complete. If an order placed using credit card or paypal the order status will be processing and cannot change status until or unless invoice or shipment is raised,this is how it works.

issue not reproducible in 2.4.Once an order is placed using check/money order or bank transfer payment the status is pending only (not pending payment) and drop down does not lists any other options. But after generating invoice the status changes to processing and lists suspected fraud option as well in the drop down. After submitting shipment the status changes to complete. If an order placed using credit card or paypal the order status will be processing and cannot change status until or unless invoice or shipment is raised,this is how it works.

@Mohan2594 so how can we know that customer did payment or not? which order status informs that order's payment is successful?