Login through /rest/all/V1/integration/customer/token return error: "The account sign-in was incorrect or your account is disabled temporarily. Please wait and try again later."

[codemasternode]

Preconditions (*)

1. Magento version 2.4.0

Steps to reproduce (*)

1. Create user by execute API call on: "/index.php/rest/all/V1/customers" with json body: { "customer": { "id": 0, "group_id": 0, "email": "marcinwarzybok@outlook.com", "firstname": "Marcin", "lastname": "Warzybok" }, "password": "Abcdef123" } Returns result: { "id": 2, "group_id": 0, "created_at": "2020-09-08 11:58:13", "updated_at": "2020-09-08 11:58:13", "created_in": "Default Store View", "email": "marcinwarzybok@outlook.com", "firstname": "Marcin", "lastname": "Warzybok", "store_id": 1, "website_id": 1, "addresses": [], "disable_auto_group_change": 0, "extension_attributes": { "is_subscribed": false } } Which means i have a new user registered.

2.Execute API call on: "/rest/all/V1/integration/customer/token" with json body: { "username":"marcinwarzybok@outlook.com", "password":"Abcdef123" } Returns error: { "message": "The account sign-in was incorrect or your account is disabled temporarily. Please wait and try again later.", "trace": "#0 [internal function]: Magento\\Integration\\Model\\CustomerTokenService->createCustomerAccessToken('marcinwarzybok@...', 'Abcdef123')\n#1 /bitnami/magento/htdocs/vendor/magento/module-webapi/Controller/Rest/SynchronousRequestProcessor.php(95): call_user_func_array(Array, Array)\n#2 /bitnami/magento/htdocs/vendor/magento/module-webapi/Controller/Rest.php(188): Magento\\Webapi\\Controller\\Rest\\SynchronousRequestProcessor->process(Object(Magento\\Framework\\Webapi\\Rest\\Request\\Proxy))\n#3 /bitnami/magento/htdocs/vendor/magento/framework/Interception/Interceptor.php(58): Magento\\Webapi\\Controller\\Rest->dispatch(Object(Magento\\Framework\\App\\Request\\Http))\n#4 /bitnami/magento/htdocs/vendor/magento/framework/Interception/Interceptor.php(138): Magento\\Webapi\\Controller\\Rest\\Interceptor->___callParent('dispatch', Array)\n#5 /bitnami/magento/htdocs/vendor/magento/framework/Interception/Interceptor.php(153): Magento\\Webapi\\Controller\\Rest\\Interceptor->Magento\\Framework\\Interception\\{closure}(Object(Magento\\Framework\\App\\Request\\Http))\n#6 /bitnami/magento/htdocs/generated/code/Magento/Webapi/Controller/Rest/Interceptor.php(26): Magento\\Webapi\\Controller\\Rest\\Interceptor->___callPlugins('dispatch', Array, Array)\n#7 /bitnami/magento/htdocs/vendor/magento/framework/App/Http.php(116): Magento\\Webapi\\Controller\\Rest\\Interceptor->dispatch(Object(Magento\\Framework\\App\\Request\\Http))\n#8 /bitnami/magento/htdocs/generated/code/Magento/Framework/App/Http/Interceptor.php(24): Magento\\Framework\\App\\Http->launch()\n#9 /bitnami/magento/htdocs/vendor/magento/framework/App/Bootstrap.php(263): Magento\\Framework\\App\\Http\\Interceptor->launch()\n#10 /bitnami/magento/htdocs/index.php(39): Magento\\Framework\\App\\Bootstrap->run(Object(Magento\\Framework\\App\\Http\\Interceptor))\n#11 {main}" }

Expected result (*)

1. Execute API call on: "/rest/all/V1/integration/customer/token" with json body: { "username":"marcinwarzybok@outlook.com", "password":"Abcdef123" } Should return token, according to this documentation: https://devdocs.magento.com/guides/v2.3/get-started/authentication/gs-authentication-token.html like this: "asdf3hjklp5iuytre"

Actual result (*)

1. Execute API call on: "/rest/all/V1/integration/customer/token" with json body: { "username":"marcinwarzybok@outlook.com", "password":"Abcdef123" } Returns error: ` { "message": "The account sign-in was incorrect or your account is disabled temporarily. Please wait and try again later.", "trace": "#0 [internal function]: Magento\Integration\Model\CustomerTokenService->createCustomerAccessToken('marcinwarzybok@...', 'Abcdef123')\n#1 /bitnami/magento/htdocs/vendor/magento/module-webapi/Controller/Rest/SynchronousRequestProcessor.php(95): call_user_func_array(Array, Array)\n#2 /bitnami/magento/htdocs/vendor/magento/module-webapi/Controller/Rest.php(188): Magento\Webapi\Controller\Rest\SynchronousRequestProcessor->process(Object(Magento\Framework\Webapi\Rest\Request\Proxy))\n#3 /bitnami/magento/htdocs/vendor/magento/framework/Interception/Interceptor.php(58): Magento\Webapi\Controller\Rest->dispatch(Object(Magento\Framework\App\Request\Http))\n#4 /bitnami/magento/htdocs/vendor/magento/framework/Interception/Interceptor.php(138): Magento\Webapi\Controller\Rest\Interceptor->callParent('dispatch', Array)\n#5 /bitnami/magento/htdocs/vendor/magento/framework/Interception/Interceptor.php(153): Magento\Webapi\Controller\Rest\Interceptor->Magento\Framework\Interception\{closure}(Object(Magento\Framework\App\Request\Http))\n#6 /bitnami/magento/htdocs/generated/code/Magento/Webapi/Controller/Rest/Interceptor.php(26): Magento\Webapi\Controller\Rest\Interceptor->callPlugins('dispatch', Array, Array)\n#7 /bitnami/magento/htdocs/vendor/magento/framework/App/Http.php(116): Magento\Webapi\Controller\Rest\Interceptor->dispatch(Object(Magento\Framework\App\Request\Http))\n#8 /bitnami/magento/htdocs/generated/code/Magento/Framework/App/Http/Interceptor.php(24): Magento\Framework\App\Http->launch()\n#9 /bitnami/magento/htdocs/vendor/magento/framework/App/Bootstrap.php(263): Magento\Framework\App\Http\Interceptor->launch()\n#10 /bitnami/magento/htdocs/index.php(39): Magento\Framework\App\Bootstrap->run(Object(Magento\Framework\App\Http\Interceptor))\n#11 {main}" }

---

• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.

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[engcom-Oscar]

Hi @codemasternode , thank you for your report. I couldn't reproduce this issue on the latest 2.4-develop branch. May you please provide additional details how you got such result?

[codemasternode]

Make sure you are making request without any proxy or domain setup in files like /etc/hosts. You have to make API call to strict Magento IP address.

[lbajsarowicz]

@codemasternode Hi Marcin, I just encountered this issue. This looks like throttle is problematic part there:

public function createCustomerAccessToken($username, $password)
    {
        $this->validatorHelper->validate($username, $password);
        $this->getRequestThrottler()->throttle($username, RequestThrottler::USER_TYPE_CUSTOMER);
        try {
            $customerDataObject = $this->accountManagement->authenticate($username, $password);
        } catch (\Exception $e) {
            $this->getRequestThrottler()->logAuthenticationFailure($username, RequestThrottler::USER_TYPE_CUSTOMER);
            throw new AuthenticationException(
                __(
                    'The account sign-in was incorrect or your account is disabled temporarily. '
                    . 'Please wait and try again later.'
                )
            );
        }

[templatetuners]

getting same error. any updates?

[david-fiaty]

same error here, any solution?

[sivajik34]

same here. first time ran dag: if the customer does not exist, it will create a customer, then generate token is failing. second time ran dag: this time any way customer exists(in the first dag ran customer created) but this time token successfully generating. https://github.com/sivajik34/magento-airflow/blob/main/src/example_dags/magento_customer_order_rest_demo.py

from airflow import DAG

from airflow.decorators import task

from datetime import datetime

from apache_airflow_provider_magento.operators.rest import MagentoRestOperator

default_args = {

    'owner': 'airflow',

    'retries': 0,

}

dag = DAG(

    'magento_customer_order_rest_demo',

    default_args=default_args,

    description='Magento Customer Order Creation DAG',

    schedule_interval=None,

    start_date=datetime(2024, 8, 22),

    catchup=False,

)

@task

def generate_customer_token(email: str, password: str, **kwargs) -> str:

    op = MagentoRestOperator(

        task_id='generate_customer_token_op',

        endpoint='integration/customer/token',

        method='POST',

        data={'username': email, 'password': password}

    )

    response = op.execute(context=kwargs)

    return response  # Customer OAuth token

@task

def check_customer_exists(email: str, **kwargs) -> bool:

    op = MagentoRestOperator(

        task_id='check_customer_exists_op',

        endpoint=f'customers/search?searchCriteria[filterGroups][0][filters][0][field]=email&searchCriteria[filterGroups][0][filters][0][value]={email}',

        method='GET'

    )

    response = op.execute(context=kwargs)

    return len(response.get('items', [])) > 0

@task

def create_customer(email: str, password: str, **kwargs) -> str:

    op = MagentoRestOperator(

        task_id='create_customer_op',

        endpoint='customers',

        method='POST',

        data={

            "customer": {"email": email, "firstname": "John", "lastname": "Doe", "website_id": 1, "store_id": 1, "group_id": 1},

            "password": password

        }

    )

    response = op.execute(context=kwargs)

    return response.get('id')

@task.branch

def choose_path_for_customer(customer_exists: bool):

    if customer_exists:

        return 'generate_customer_token'

    return ['create_customer','check_customer_exists','generate_customer_token']

@task.branch

def choose_path_for_product(product_exists: bool, sku: str):

    if not product_exists:

        return f'create_product_{sku}'

@task

def create_cart(customer_token: str, **kwargs) -> str:

    op = MagentoRestOperator(

        task_id='create_cart_op',

        endpoint='carts/mine',

        method='POST',

        headers={'Authorization': f'Bearer {customer_token}'}

    )

    response = op.execute(context=kwargs)

    return response  # Returns quoteId

def generate_product_name(sku: str) -> str:

    return f"Product Name - {sku}"

@task

def create_product(sku: str, price: float, **kwargs) -> str:

    product_name = generate_product_name(sku)

    product_data = {

        "product": {

            "sku": sku,

            "name": product_name,

            "price": price,

            "status": 1,

            "type_id": "simple",

            "attribute_set_id": 4,

            "weight": 1,

            "extension_attributes": {

                "stock_item": {"qty": 450, "is_in_stock": True}

            }

        }

    }

    op = MagentoRestOperator(

        task_id=f'create_product_{sku}_op',

        endpoint='products',

        method='POST',

        data=product_data,

    )

    response = op.execute(context=kwargs)

    return response['sku']

@task

def check_product_exists(sku: str, **kwargs) -> bool:

    op = MagentoRestOperator(

        task_id=f'check_product_exists_{sku}_op',

        endpoint=f'products/{sku}',

        method='GET',

        data={},

    )

    try:

        response = op.execute(context=kwargs)

        return True  # Product exists

    except Exception as e:

        if '404' in str(e):

            return False

        else:

            raise

@task

def add_product_to_cart(customer_token: str, quote_id: str, sku: str, qty: int, **kwargs):

    op = MagentoRestOperator(

        task_id=f'add_{sku}_to_cart_op',

        endpoint=f'carts/mine/items',

        method='POST',

        headers={'Authorization': f'Bearer {customer_token}'},

        data={"cartItem": {"quote_id": quote_id, "sku": sku, "qty": qty}}

    )

    response = op.execute(context=kwargs)

    return response

@task

def set_billing_shipping_address(customer_token: str, quote_id: str, **kwargs):

    op = MagentoRestOperator(

        task_id='set_billing_shipping_address_op',

        endpoint=f'carts/mine/shipping-information',

        method='POST',

        headers={'Authorization': f'Bearer {customer_token}'},

        data={

            "addressInformation": {

                "shipping_address": {"region": "NY", "region_id": 43, "country_id": "US", "street": ["123 Main St"], "telephone": "1234567890", "postcode": "12345", "city": "New York", "firstname": "John", "lastname": "Doe", "email": customer_email},

                "billing_address": {"region": "NY", "region_id": 43, "country_id": "US", "street": ["123 Main St"], "telephone": "1234567890", "postcode": "12345", "city": "New York", "firstname": "John", "lastname": "Doe", "email": customer_email},

                "shippingMethodCode": "flatrate",

                "shippingCarrierCode": "flatrate"

            }

        }

    )

    op.execute(context=kwargs)

@task

def set_payment_method(customer_token: str, quote_id: str, **kwargs):

    op = MagentoRestOperator(

        task_id='set_payment_method_op',

        endpoint=f'carts/mine/payment-information',

        method='POST',

        headers={'Authorization': f'Bearer {customer_token}'},

        data={"paymentMethod": {"method": "checkmo"}}

    )

    order_id = op.execute(context=kwargs)

    return order_id

@task

def create_invoice(order_id: str, **kwargs):

    op = MagentoRestOperator(

        task_id='create_invoice_op',

        endpoint=f'order/{order_id}/invoice',

        method='POST',

        data={

            "capture": True,

            "notify": True,

            "appendComment": True,

            "comment": {"comment": "Invoice created", "is_visible_on_front": 0}

        }

    )

    op.execute(context=kwargs)

@task

def create_shipment(order_id: str, **kwargs):

    op = MagentoRestOperator(

        task_id='create_shipment_op',

        endpoint=f'order/{order_id}/ship',

        method='POST',

        data={

            "notify": True,

            "appendComment": True,

            "comment": {"comment": "Shipment created", "is_visible_on_front": 0},

            "tracks": [{"track_number": "123456", "title": "Carrier", "carrier_code": "custom"}]

        }

    )

    op.execute(context=kwargs)

with dag:

    #make sure product exists in magento, as of now temp fix

    sku_1 = 'product_sku_1'

    sku_2 = 'product_sku_2'

    price_1 = 100.00

    price_2 = 150.00

    qty=10

    customer_email = 'customer485@example.com'

    customer_password = 'Airflow@123'

    customer_exists = check_customer_exists(customer_email)

    next_task = choose_path_for_customer(customer_exists)

    create_customer_task = create_customer(email=customer_email, password=customer_password)

    customer_exists_task = check_customer_exists(customer_email)

    generate_customer_token_task = generate_customer_token(email=customer_email, password=customer_password)

    next_task >> [create_customer_task,customer_exists_task, generate_customer_token_task]

    quote_id = create_cart(generate_customer_token_task)

    generate_customer_token_task >> quote_id

    #product_exists_1 = check_product_exists(sku_1)

    #create_product_product_sku_1 = create_product(sku_1, price_1)

    #next_task_product_1 = choose_path_for_product(product_exists_1, sku_1)        

    #next_task_product_1 >> create_product_product_sku_1    

    #product_exists_2 = check_product_exists(sku_2)

    #create_product_product_sku_2 = create_product(sku_2, price_2)

    #next_task_product_2 = choose_path_for_product(product_exists_2, sku_2)   

    #next_task_product_2 >> create_product_product_sku_2

    add_product_1_to_cart = add_product_to_cart(generate_customer_token_task, quote_id, 'product_sku_1', qty)

    add_product_2_to_cart = add_product_to_cart(generate_customer_token_task, quote_id, 'product_sku_2', qty)

    #next_task_product_1 >> add_product_1_to_cart

    #next_task_product_2 >> add_product_2_to_cart

    # Task 6: Set billing and shipping address

    set_billing_shipping_address_task = set_billing_shipping_address(customer_token=generate_customer_token_task, quote_id=quote_id)

    # Task 7: Set payment method and place order

    set_payment_method_task = set_payment_method(customer_token=generate_customer_token_task, quote_id=quote_id)   

    # Task 8: Create invoice

    create_invoice_task = create_invoice(order_id=set_payment_method_task)

    # Task 9: Create shipment

    create_shipment_task = create_shipment(order_id=set_payment_method_task)

    [add_product_1_to_cart, add_product_2_to_cart] >> set_billing_shipping_address_task >> set_payment_method_task 

    set_payment_method_task >> [create_invoice_task, create_shipment_task]

{magento.py:79} ERROR - Response body: {"message":"The account sign-in was incorrect or your account is disabled temporarily. Please wait and try again later.","trace":"#0 [internal function]: Magento\Integration\Model\CustomerTokenService->createCustomerAccessToken('customer485@exa...', 'Airflow@123')\n#1 \/var\/www\/html\/vendor\/magento\/module-webapi\/Controller\/Rest\/SynchronousRequestProcessor.php(95): call_user_func_array(Array, Array)\n#2 \/var\/www\/html\/vendor\/magento\/module-webapi\/Controller\/Rest.php(201): Magento\Webapi\Controller\Rest\SynchronousRequestProcessor->process(Object(Magento\Framework\Webapi\Rest\Request\Proxy))\n#3 \/var\/www\/html\/vendor\/magento\/framework\/Interception\/Interceptor.php(58): Magento\Webapi\Controller\Rest->dispatch(Object(Magento\Framework\App\Request\Http))\n#4 \/var\/www\/html\/vendor\/magento\/framework\/Interception\/Interceptor.php(138): Magento\Webapi\Controller\Rest\Interceptor->callParent('dispatch', Array)\n#5 \/var\/www\/html\/vendor\/magento\/framework\/Interception\/Interceptor.php(153): Magento\Webapi\Controller\Rest\Interceptor->Magento\Framework\Interception\{closure}(Object(Magento\Framework\App\Request\Http))\n#6 \/var\/www\/html\/generated\/code\/Magento\/Webapi\/Controller\/Rest\/Interceptor.php(23): Magento\Webapi\Controller\Rest\Interceptor->callPlugins('dispatch', Array, Array)\n#7 \/var\/www\/html\/vendor\/magento\/framework\/App\/Http.php(116): Magento\Webapi\Controller\Rest\Interceptor->dispatch(Object(Magento\Framework\App\Request\Http))\n#8 \/var\/www\/html\/vendor\/magento\/framework\/Interception\/Interceptor.php(58): Magento\Framework\App\Http->launch()\n#9 \/var\/www\/html\/vendor\/magento\/framework\/Interception\/Interceptor.php(138): Magento\Framework\App\Http\Interceptor->callParent('launch', Array)\n#10 \/var\/www\/html\/vendor\/magento\/module-application-performance-monitor\/Plugin\/ApplicationPerformanceMonitor.php(38): Magento\Framework\App\Http\Interceptor->Magento\Framework\Interception\{closure}()\n#11 \/var\/www\/html\/vendor\/magento\/framework\/Interception\/Interceptor.php(135): Magento\ApplicationPerformanceMonitor\Plugin\ApplicationPerformanceMonitor->aroundLaunch(Object(Magento\Framework\App\Http\Interceptor), Object(Closure))\n#12 \/var\/www\/html\/vendor\/magento\/framework\/Interception\/Interceptor.php(153): Magento\Framework\App\Http\Interceptor->Magento\Framework\Interception\{closure}()\n#13 \/var\/www\/html\/generated\/code\/Magento\/Framework\/App\/Http\/Interceptor.php(23): Magento\Framework\App\Http\Interceptor->callPlugins('launch', Array, NULL)\n#14 \/var\/www\/html\/vendor\/magento\/framework\/App\/Bootstrap.php(264): Magento\Framework\App\Http\Interceptor->launch()\n#15 \/var\/www\/html\/pub\/index.p