In my magento 2.4.2 version I can not see the Cancel Shipment option in my shipments

[sw-tt-jigneshvagh]

Preconditions (*)

1. I am usng magento 2.4.2 version
2. I am using magento-cloud started plan

Steps to reproduce (*)

1. As defined in Magento Documentation (https://docs.magento.com/user-guide/sales/shipment-cancel.html) the shipment cancel option should be visible at below Steps: (1) On the Admin sidebar, go to Sales > Orders. Find the order in the grid. (2) In the Action column, choose View. (3) In the left panel, choose Shipments. (4) If the shipment can be canceled, Cancel Shipment appears as an option in the top button bar. Click Cancel Shipment. (5) Click Cancel Shipment. But In my case I can not see any shipment cancel button option in my order
2. I have attached screenshots of my shipment of one of my orders.

Expected result (*)

1. It shoud show cancel options as Defined in document but in my magento 2.4.2 version I haven't

Actual result (*)

1. !https://user-images.githubusercontent.com/25668192/112432121-712eb880-8d66-11eb-8d4c-efd403545d3d.png! !https://user-images.githubusercontent.com/25668192/112432142-7855c680-8d66-11eb-9399-153c9ea31099.png!

Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• <x] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [x] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [x> Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[sw-tt-jigneshvagh]

Updated

[magento-engcom-team]

:white_check_mark: Confirmed by @engcom-Oscar Thank you for verifying the issue. Based on the provided information internal tickets MC-41558 were created

Issue Available: @engcom-Oscar, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[Nazar65]

@engcom-Oscar https://github.com/magento/magento2/issues/31319 this is duplicate

[Nazar65]

@sw-tt-jigneshvagh before opening issue you can search maybe someone already reported this issue. but it looks like copy paste

[nazarklovanych]

@magento i'm working on this

[kevinjavitz]

@nazarklovanych how is this going? I also need this functionality.

[BillyGriffiths]

@nazarklovanych how is this going? I also need this functionality.

Bump

[vseager]

@magento-engcom-team Any update on this?

[donalddps]

@magento-engcom-team this has been an open issue for over 3 years and has been in your documentation as a feature much longer. We need it fixed.

[engcom-Delta]

Hi @sw-tt-jigneshvagh ,

Thanks for your reporting and collaboration. We have verified the issue in latest 2.4-develop instance and the issue is reproducible. Kindly refer the screenshots.

Steps to Reproduce

1. Install 2.4-develop instance
2. Configure a shipping method.
3. Place an order successfully.
4. Access admin
5. Create invoice and shipment for respective order.
6. Click on shipment option from left grid
7. Select the shipment and click on actions.
8. Observe cancel button is not available.

Thanks.

[github-jira-sync-bot]

:x: Cannot export the issue. This GitHub issue is already linked to Jira issue(s): https://jira.corp.adobe.com/browse/AC-738