Password reset error message references hello@example.com which cannot be changed unless contact form is enabled

[braders]

Preconditions (*)

1. Magento 2.4.1
2. Any environment. Cloud or self-hosted. Open source and Commerce.

Steps to reproduce (*)

1. Disable the "Contact us" form from the admin area (Configuration -> General -> Contacts -> Enable Contact Us)
2. On the password reset route (/customer/account/forgotpassword/) request a password reset multiple times. Assuming out-of-the-box configuration you will eventually get the following error message:

We received too many requests for password resets. Please wait and try again later or contact hello@example.com

3. Observe that the hello@example.com cannot be updated from any visible field within the Magento configuration panel. To update this email address you first need to re-enable the contact form (disabled in step 1) at which point a "Send Emails To" field becomes available within the same configuration group. Once the email address has been updated, the contact form can be re-disabled.

Expected result (*)

The hello@example.com email address should be easily updatable. You should not need to change the configuration for other areas of functionality (contact form) as a prerequisite for updating this field.

It may be that the password reset error message should actually be using a different email address field.

Actual result (*)

You are unable to update the reference to hello@example.com unless the contact form functionality is disabled.

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Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• [ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [x] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

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[m2-assistant[bot]]

Hi @engcom-Oscar. Thank you for working on this issue. Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

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[magento-engcom-team]

:white_check_mark: Confirmed by @engcom-Oscar Thank you for verifying the issue. Based on the provided information internal tickets MC-42053 were created

Issue Available: @engcom-Oscar, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[vlmed]

@magento I am working on it

[QA1980]

I have resolved reference message hello@example.com. Go to Store > Configuration > General > Contacts > Email options then enter your preferred email in the send email to field

[engcom-Delta]

Hi @braders ,

Thanks for your reporting and collaboration. We have verified the issue in latest 2.4-develop instance and it is an improvement so we will mark ticket as feature request.

Steps to reproduce 1.Disable Contact us from admin area (Configuration -> General -> Contacts -> Enable Contact Us)

2. On the password reset route (/customer/account/forgotpassword/) request a password reset multiple times. Assuming out-of-the-box configuration you will eventually get the following error message:
3. Observe that the hello@example.com cannot be updated from any visible field within the Magento configuration panel. To update this email address you first need to re-enable the contact form (disabled in step 1) at which point a "Send Emails To" field becomes available within the same configuration group. Once the email address has been updated, the contact form can be re-disabled. No option to update email address when contact us is disabled Contact Us Enabled Thanks.