Product goes out of stock when allow backorder is set to true

magento / magento2

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Product goes out of stock when allow backorder is set to true #33321

Closed web4exposure-org closed 3 years ago

web4exposure-org commented 3 years ago

Preconditions (*)

2.4.2
Product is in stock
manage stock is enabled
qty of product is 0

Steps to reproduce (*)

Product is sold
(?) reindex

Expected result (*)

Product is still in stock

Actual result (*)

Product is updated to out of stock

Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

[ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
[x] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
[ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
[ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
[ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

m2-assistant[bot] commented 3 years ago

Hi @web4exposure-org. Thank you for your report. To help us process this issue please make sure that you provided the following information:

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Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

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web4exposure-org commented 3 years ago

@magento give me 2.4-develop instance

magento-deployment-service[bot] commented 3 years ago

Hi @web4exposure-org. Thank you for your request. I'm working on Magento instance for you.

magento-deployment-service[bot] commented 3 years ago

Hi @web4exposure-org, here is your Magento Instance: https://05d5192481ed28f77251fb91f4ce6114-2-4-develop.instances.magento-community.engineering Admin access: https://05d5192481ed28f77251fb91f4ce6114-2-4-develop.instances.magento-community.engineering/admin_40e6 Login: 9275fdbd Password: 9d7a2bb8399b

web4exposure-org commented 3 years ago

@magento give me 2.4-2 instance

magento-deployment-service[bot] commented 3 years ago

Hi @web4exposure-org. Thank you for your request. I'm working on Magento instance for you.

magento-deployment-service[bot] commented 3 years ago

Hi @web4exposure-org, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

m2-assistant[bot] commented 3 years ago

Hi @engcom-November. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

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Details
If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.
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[ ] 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.
[ ] 4. Verify that the issue is reproducible on 2.4-develop branch
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- If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
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web4exposure-org commented 3 years ago

@engcom-November I am looking into this, as it is not certain I can reproduce the bug on a clean install. I hope this is not a problem. The pre-conditions are unclear as of now.

engcom-November commented 3 years ago

I verified the issue on Magento 2.4-develop version and the issue is not reproducible with above preconditions. Steps performed: 1.Admin Global Configuration - Manage Stock is enabled (Stores - Configuration - Catalog - Inventory - Product Stock Option - Manage Stock - Set to Yes)

Enable Back orders - Allow Quantity below 0 and Notify Customers (Stores - Configuration - Catalog - Inventory - Product Stock Option - Back Orders)
Catalog - Products - Edit Product - Advanced Inventory - Verify the configuration of Manage Stock and Back orders, Stock Status is - In Stock
Set Quantity to 0 and save
Navigate to Magento Front End and Add the product to cart - Checkout - Place Order User is able to place the order and the product is still displayed as In-Stock only. Reindex and tried to place the order multiple times but the issue is not reproducible. User is able to place the order multiple times and quantity is updated in Admin as expected.

Quantity and Stock Status is displayed as expected in Admin after placing order multiple times:

@web4exposure-org, can you please re-verify and confirm if the issue is still reproducible. If yes, please provide missing steps if any. Thank you.

engcom-November commented 3 years ago

@web4exposure-org, We are closing this issue as there has been no latest update on the same. Thank you.