Checkout: Region select autofillable even if Allow to Choose State if It is Optional for Country is set to No

[mattijv]

Preconditions (*)

1. Magento 2.4.2 with sample data
2. United States removed from General > General > State Options > State is Required for
3. Allow to Choose State if It is Optional for Country is set to No

4. Browser has an address saved with United States as the country and California as the region (e.g. go to Settings > Autofill > Addresses and more in Chrome and add an address in United States and California as the region). I only tested this with Chrome, unsure if other browsers are affected.

Note: the country can be any country with regions, this is just an example.

Steps to reproduce (*)

1. Add item to the cart
2. Go to the checkout and apply the autofill to the shipping address (in Chrome start typing the name you selected and it should prompt for the autofill).
3. Select shipping method and go to the next step

Expected result (*)

1. The region input is NOT filled.

Actual result (*)

1. The region input IS filled.

This is problematic as the customer can't see the field and does not know if a wrong region is filled there. We have several orders that have the wrong region in the address as a result of this.

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Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• [ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [x] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

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[m2-assistant[bot]]

Hi @engcom-Hotel. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

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[engcom-Hotel]

Hi @mattijv,

We have followed the exact steps, you have mentioned in the description. But we are unable to reproduce the issue. We are getting region name on checkout page. Please find below screenshot for reference:

Let us know if any other step(s), you have followed.

Thanks

[mattijv]

@engcom-Hotel Thank you for taking a look, but by your own screenshots you show that you have in fact managed to reproduce the issue: there is no region field visible on the checkout but the region is autofilled to the address. That is the problem.

[ghost]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @konrad-szwed-accenture. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @konrad-szwed-accenture, here is your Magento Instance: https://5f6ee931e8c5f93b427faf2f2084946f-2-4-develop.instances.magento-community.engineering Admin access: https://5f6ee931e8c5f93b427faf2f2084946f-2-4-develop.instances.magento-community.engineering/admin_4339 Login: 95d97fa4 Password: ee76bb5fa1aa

[mattijv]

@engcom-Hotel Any updates on this? Can you look over your results again and confirm that you are able to reproduce the issue, like your screenshots show?

[engcom-Hotel]

Hello @mattijv,

I think there might be some confusion. As per my screenshot, the region with the name "California" is visible. And this is also mentioned in your "Actual Result".

Can you please let us know if we need to further work on this ticket?

Thanks

[mattijv]

@engcom-Hotel Yes, unfortunately there seems to be confusion. In bug reports the Expected Result and Actual Result are treated as follows:

1. Expected Result: the correct result that SHOULD happen, but DOES NOT
2. Actual Result: the buggy incorrect result that SHOULD NOT happen, but DOES

Your screenshots show that you do indeed get the same result for Actual Result that I do, which is the incorrect and buggy behavior; the region California should not appear, because there is no (visible) input for it.

[mattijv]

@engcom-Hotel Any updates? Can you confirm that you see the region in the final address and mark this as reproducible?

[engcom-Hotel]

Hello @mattijv,

As per the mentioned steps in the description, the issue has been reproducible. So we are confirming this ticket.

Thanks

[magento-engcom-team]

@engcom-Hotel Thank you for verifying the issue.

Unfortunately, not enough information was provided to acknowledge ticket. Please consider adding the following:

• [ ] Add "Reproduced on " label(s) to this ticket based on verification result

Once all required information is added, please add label "Issue: Confirmed" again. Thanks!

[magento-engcom-team]

:white_check_mark: Confirmed by @engcom-Hotel Thank you for verifying the issue. Based on the provided information internal tickets MC-43024 were created

Issue Available: @engcom-Hotel, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[Melnychuk-Alexandr]

@magento I am working on this

[stephansteiner]

Hi, any progress on this?

[kasperth]

Still an issue in Magento 2.4.5-p1. Any update to this?

[engcom-Bravo]

Hi @mattijv,

Thanks for your reporting and collaboration.

We have verified the issue in Latest 2.4-develop instance and the issue is reproducible.Kindly refer the screenshots.

We are able to see the Region field.

Hence Confirming the issue.

Thanks.

[github-jira-sync-bot]

:x: Cannot export the issue. This GitHub issue is already linked to Jira issue(s): https://jira.corp.adobe.com/browse/AC-782

[mattijv]

@engcom-Bravo Thank you for confirming this again, though it was already confirmed once back in 2021.

Hopefully two confirmations is enough to get this in the issue queue.