the shipping information was unable to be saved. verify the input data and try again

[syba786]

Preconditions (*) Magento 2.3.4

Steps to reproduce (*) Create a customer account Go to my account, and add a shipping address

Add any product and go to the checkout

Select a shipping method and click next button

Expected result (*) Payment page should show up

[m2-assistant[bot]]

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[m2-assistant[bot]]

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[engcom-November]

Verified the issue on Magento 2.4-develop branch and the issue is not reproducible: Steps performed:

1. Created a customer account from fron-end
2. Go to my account, and added a shipping address
3. Add any product and go to the checkout
4. Select a shipping method and click next button - No issue: Payment methods displayed as expected. Also able to place Order Note: This issue is not reproduced when new shipping Address is added during checkout - No issue

@syba786 kindly recheck the issue on Magento 2.4-develop branch and provide missing steps if the issue is still reproducible. Thank you.

[engcom-November]

Hi @syba786, we are closing this issue as there has been no latest update on the same. Thank you.

[lbajsarowicz]

I encountered such an issue in our Staging environment:

Not sure what are the steps to reproduce the issue, however:

1. The Customer Address entity exists and it's correctly assigned to the Customer
2. Customer account exists and is active.

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This seems to be related to: https://github.com/magento/magento2/issues/23908