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3 years ago Hi @n2diving-dgx. Thank you for your report. To help us process this issue please make sure that you provided the following information:
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charanjitvision
n2diving-dgx
Upon upgrading from M2.3.7-p1 to M2.4.3, customers attempting to checkout and place orders using the Braintree Venmo payment method fail with Error message "Something went wrong with your request. Please try again later." There is no order received by Magento.
However, most IMPORTANTLY, the customer Venmo account is charged even though no order is successfully placed.
Steps to reproduce....
Install vanilla Magento 2.4.3 with Luma store sample data
In Magento 2.4.3 admin, configure Braintree Payments (by GENE Commerce)
Navigate to frontend Luma Store URL on mobile device with Venmo app installed and configured (tested with both iOS 14.7.1 + Safari and Android 11 + Chrome)
Note: Although a live Venmo account must be used to test with the Venmo app, the Sandbox setting in the store Braintree Payments credentials will not actually capture genuine funds from the account. The Sandbox setting will successfully override the genuine account and switch to the "venmojoe" account for sandbox testing.
In Magento Admin, view Sales > Orders and confirm no related order is present.
From CLI, in var/logs view system.log and find the following error for each payment attempt...
Login to Sandbox Braintree Gateway URL
The expected behavior is customer is able to checkout with Venmo payment method to place a Magento order successfully with an order number being displayed.
Unfortunately, the actual results when attempting to place order in Magento with Braintree Venmo payment method are only that the customer Venmo account will be sandbox "charged" for the total amount of the order. However, no order is received and recorded by Magneto and no order success page with an order number is displayed to the customer. Instead the customer receives an error message instructing them to try again. Multiple attempts by customer to place order using the "Pay with Venmo" button will result in multiple sandbox charges to customer but no orders.
Behavior is similar in Production mode on our live store with live Braintree credentials. Other Braintree payment methods in our live store (ApplePay, GooglePay, PayPal, and cards) work as expected, issue appears to be limited to Venmo payment method. Problem was discovered after customers asked WISMO because their Venmo account had actually been charged and funds collected, in some cases multiple times.
This is a SERIOUS high priority S1 bug, customers funds are collected but no order or audit trail, and if not an existing customer then not even any customer contact information at all, in Magento. Only work around for Magento 2.4.3 is to disable the Venmo payment method which was working for us in Magento 2.3.7-p1 (and seemingly tested OK in 2.4.2 but was never in production). An emergency MQP patch will be required to use the Venmo payment method with Magento 2.4.3