Catalog price rule not applied when customer adds VAT number at checkout

[ludo-mon-key]

We have noticed that if the "Configuring VAT ID Validation" is activated when a user adds a product to the cart to which a catalog rule is applied and enters a VAT number at checkout, the system disapplies the catalog rule.

Preconditions (*)

Magento version 2.4.3-p1

Steps to reproduce (*)

Important: By the way, this is the default issue in both Blank and Luma themes with sample data

1. in Admin configure the VAT ID Validation following the instructions at the link: https://docs.magento.com/user-guide/tax/vat-validation-configure.html Here are the screenshots:

2. Create a catalog rule and apply it to all "Customer Groups"

3. In Front End, add a product with the catalog rule applied to the cart

4 Go to Checkout

5 In Checkout entered VAT number, in the case of the screenshots we used a domestic VAT number

Expected result (*)

The price of the product should have the catalog rule applied, in our case $ 33.60

Actual result (*)

The price of the product is without catalog rule applied, in our case $ 42

---

Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• [ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [ X] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

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[ludo-mon-key]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @ludo-mon-key. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @ludo-mon-key, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

[ludo-mon-key]

https://github.com/magento give me 2.4-develop instance

[ludo-mon-key]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @ludo-mon-key, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

[ludo-mon-key]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @ludo-mon-key. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @ludo-mon-key, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

[ludo-mon-key]

@engcom-Delta no reply? Do you need any other information?

[ludo-mon-key]

@magento-devops give me 2.4-develop instance

[ludo-mon-key]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @ludo-mon-key. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @ludo-mon-key, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

[engcom-Delta]

Hi @ludo-mon-key , Thank you for logging an issue , we tried to reproduce the issue on Magento 2.4 develop with latest branch. As per steps provided step#1 says follow dev doc [(https://docs.magento.com/user-guide/tax/vat-validation-configure.html)]

1. Tax rules in Admin:

2. As per dev doc [ Store-->Configuration--> Customer--> Customer configuration section ]

3. Set "Enable Automatic Assignment to Customer Group" field to YES , other fields to default values

4 . Save

5. Go to Store--> Configuration --> General --> Under store information section and Verify 'Validate VAT Number ' button

in Admin ( Magento 2.4 Develop):

Observe that 'Validate VAT Number ' button is missing.

As per Dev doc[ Button should be available]:

Hence, request to clarify step#1 to replicate the issue.

[ludo-mon-key]

Hi @engcom-Delta , Thanks for the reply. VAT ID validations is specific for EU countries, the Magento guide https://docs.magento.com/user-guide/tax/vat-validation.html says: “VAT ID Validation automatically calculates the required tax for B2B transactions that take place within the European Union (EU), based on the merchant and customer locale. Commerce performs VAT ID validation using the web services of the European Commission server.”

And then it also says

“VAT is charged if the merchant and customer are located in the same EU country. VAT is not charged if the merchant and customer are located in different EU countries, and both parties are EU-registered business entities.”

The UK and the USA are not in the EU.

If you follow step by step the guide and add a European country in admin the VAT validation appears. If it doesn’t appear either you haven’t followed the guide or its a Magento bug.

To complete the steps its important you add a valid VAT number.

To reproduce the error its necessary that you add the tax rule as we described in the description of this problem. We created the tax rules following these instructions: https://docs.magento.com/user-guide/tax/vat-validation-configure.html

In your screenshot we see tax rules for the UK and the USA but not for European countries. If you could verify the problem again, using a European country.

[engcom-Delta]

Hi @ludo-mon-key ,

Thank you for sharing more details and Now we could see the VAT Number field for EU Countries . We are working on EU VAT Number for testing . We will be updating as soon as we get update from regression team.

Thanks

[engcom-Delta]

Hi @ludo-mon-key ,

We have got test data for VAT 571903731 or GB571903731 from other team, These were not working at this movement. we requested the team to provide valid test data and so we will update you soon on this.

Thanks

[engcom-Delta]

Hi @ludo-mon-key , We requested Product Owner @Mak Ghangurde to share valid VAT number for EU countries. it will be retested once hear from him.

[engcom-Delta]

We have noticed that No response from Product Owner and this issue has not been updated for a period of more than 14 Days. Hence we assume that this issue is fixed now, so we are closing it. Please raise a fresh ticket or reopen this ticket if you need more assistance on this.

[ludo-mon-key]

The problem is not solved, we are waiting for your answer. If you need a valid VAT number we can recover one

[engcom-Delta]

Hi @ludo-mon-key , Many thanks for supporting us , since there was no reply for 14 days we closed it . Kindly share the valid VAT number for EU countries . So that we can retest it and confirm.

Regards,

[ludo-mon-key]

Hi @engcom-Delta, for example, Adobe's European VAT number is: IE6364992H

Regards

[engcom-Delta]

Hi @ludo-mon-key ,

Thank you for providing the required data . We tried to reproduce it on magento 2.4 develop instance , we are not able to reproduce the issue at checkout.

Please find out below screenshots for reference.

1. 
2. 
3. 
4. 
5. 

Thanks

[ludo-mon-key]

Hi, Thanks for the reply. From what I see from the screenshots it would not seem that the configuration required for VAT ID Validation has been completed in the Backe end: https://docs.magento.com/user-guide/tax/vat-validation-configure.html Have you completed these required steps in detail? Step 1: Create VAT-related customer groups Step 2: Create VAT-related classes, rates, and rules Step 3: Enable and configure VAT ID validation Step 4: Set your VAT ID and location country Step 5: Verify the list of EU member countries

In the screenshots I inserted at the opening of the ticket, there are all the necessary configurations.

If you have entered everything, is it possible to see the screenshots?

Regards

[engcom-Delta]

Hi @ludo-mon-key ,

Here are the required settings . Please have a look and confirm.

Step 1: Create VAT-related customer groups

Step 2: Create VAT-related classes, rates, and rules

Step 3: Enable and configure VAT ID validation

Step 4: Set your VAT ID and location country

Step 5: Verify the list of EU member countries

[ludo-mon-key]

Hi @engcom-Delta , Thanks for the reply. I confirm that the configuration is not complete. I would ask you to verify that you have set the tax rules correctly. In the screenshot I don't see the rules for IE which is the VAT number you are using for the tests. The rule for IE must be inserted for “Retail Customer” with value 23%, Intra Union Customers with value 0 and in your case also as Domestic Customer with value 23%. For ease I bring you the screenshots I took: https://user-images.githubusercontent.com/63352341/162250138-e12e2e41-ab4d-4cdf-9fec-c85335911e04.png https://user-images.githubusercontent.com/63352341/162250340-337a01fc-cf3f-46b4-b68b-7e7abbd7f363.png

Also in Step 3: Enable and configure VAT ID validation the user groups must be correctly associated, I see that no one is associated

If necessary, if you have a private email, I can pass you the link to our test area, so you can check

Regards

[engcom-Delta]

Hi @ludo-mon-key ,

Sorry for causing inconvenience, even after several times verification on Magento 2.4 develop latest branch , issue is not reproducible. discounted price only displayed during checkout .

Checkout Page

It would be great help if you can pass the link ( test area) to email id# glo11468@adobe.com

Thanks

[ludo-mon-key]

Hi, thanks. I emailed you the link to the test area

Thanks Regards

[engcom-Delta]

Hi @ludo-mon-key ,

Thank you sharing the test bed . We tried to reproduce the issue , issue is reproducible with Guest user on provided test area. we have observed that it works fine for registered user. Kindly refer the attached video and confirm us.

Guest user: https://www.loom.com/share/a4c1fc159f3e41cfb969a2f81a4500fe

Registered user: https://www.loom.com/share/d90056ead272426fb925816fb6e25bf0

[ludo-mon-key]

Hi, Thanks for the reply. For the registered user I see that it correctly calculates the price of the product, but adds taxes. The taxes instead should be zero according to the tax rule for the IE "Intra Union Customers":

Regards

[engcom-Delta]

Hi @ludo-mon-key ,

Thank you for quick turnaround , issue has been confirmed as it is able to reproduce it. Regards,

[engcom-Hotel]

@engcom-Delta We need to reverify this issue in our local instance. Moving this issue in Ready for confirmation.

[engcom-Delta]

Hi @engcom-Hotel, Issue has been verified on local instance magento 2.4.3-p1 & 2.4 develop instance, issue is reproducible . Hence issue is confirmed.

Reference video( Magento 2.4.3-p1) : https://www.loom.com/share/d159579fea6e407a97b44c1711af3a02

Reference video ( Magento 2.4- develop instance )
https://www.loom.com/share/d88a8547c3544bed87abab81274c0e60

Thanks

[github-jira-sync-bot]

:white_check_mark: Jira issue https://jira.corp.magento.com/browse/AC-5975 is successfully created for this GitHub issue.

[m2-assistant[bot]]

:white_check_mark: Confirmed by @engcom-Hotel. Thank you for verifying the issue.
Issue Available: @engcom-Hotel, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.