Order state stuck in 'Payment_review' after IPN update from PayPal

[itmsenior]

Preconditions (*)

1. Magento 2.4.4 / 2.4.3-p2

Steps to reproduce (*)

1. Place order via PayPal which generates 'Payment Review' state
2. Send IPN completion notification to website via IPN endpoint

Expected result (*)

1. Order state/status updates to 'Processing'

Actual result (*)

1. Order state/status remains as 'Payment Review'
2. Site admin has to manually click 'Get Payment Update' to trigger order status/state change

Additional Information (*)

For sandbox users, enable the Payment Review option for sandbox account via following below steps:

1. Log in to https://developer.paypal.com/

2. In the sandbox section for the business sandbox account click on `view/edit account:

3. In the settings tab enable payment review option:

• [x] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.

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[FadedOut]

Which PayPal type are you using? There are a few (express, payments advanced, payments pro, payments standard, payflow pro, payflow link).

I'm using PayPal Express Checkout with the "Payment Action" set to "Authorization". I recently had an order go through and it went right to processing no problem. I received the funds once I invoiced (capture online), no problem.

I think you also need to set up the URL in Paypal > Account Settings (top right of screen) > Website Payments > Instant payment notifications > Update. Enter into the Notification URL: https://your-domain.com/paypal/ipn/ then enable.

I was receiving emails saying the IPN was failing at that url, but when I went to that part of the Paypal settings nothing was there (in the "Notification URL". So I entered in that URL and now the emails stopped saying the IPN is failing.

Just an idea, not sure if it will help.

[itmsenior]

Hi @FadedOut

Thanks for the reply.

Probably worth clarifying that this is PayPal Express and we use the "Sale" Payment Action. Our IPN is correctly configured and 90% of our orders go to 'Processing' immediately as expected. It's just orders that PayPal either hold for 'further review' or when the customer uses an 'eCheck' which take multiple days to clear.

The correct process is the order should be placed, be put into 'Payment Review' state but then updated to 'Processing' once Paypal concludes its payment review. I think payment reviews used to use the state 'Pending' as this process used to work fine it's only since Paypal started using the 'Payment Review' state that issues started arising.

I've logged a PR for it anyway which hopefully clarifies my situation.

[engcom-Hotel]

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[engcom-Hotel]

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[engcom-Hotel]

@magento give me 2.4-develop instance

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[engcom-Hotel]

@magento give me 2.4-develop instance

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[engcom-Hotel]

@magento give me 2.4-develop instance

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[engcom-Hotel]

Dear @itmsenior,

Thanks for the report and collaboration!

We have tried to reproduce the issue in Magento 2.4-develop branch and the issue is reproducible for us. The order status is showing as Payment Review, but it should be Processing. Please have a look at the below screenshot for reference:

Hence confirming the issue.

Thanks

[github-jira-sync-bot]

:white_check_mark: Jira issue https://jira.corp.magento.com/browse/AC-3000 is successfully created for this GitHub issue.

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:white_check_mark: Confirmed by @engcom-Hotel. Thank you for verifying the issue.
Issue Available: @engcom-Hotel, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[engcom-Alfa]

@magento give me 2.4-develop instance

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[engcom-Hotel]

@magento give me 2.4-develop instance

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Hi @engcom-Hotel. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Hotel, here is your Magento Instance: https://6128238afe5d3b7663973979447d1c25.instances.magento-community.engineering Admin access: https://6128238afe5d3b7663973979447d1c25.instances.magento-community.engineering/admin_e848 Login: 99245457 Password: f6359263bfad

[engcom-Hotel]

@magento give me 2.4-develop instance

[engcom-Hotel]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Hotel. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Hotel, here is your Magento Instance: https://6128238afe5d3b7663973979447d1c25.instances.magento-community.engineering Admin access: https://6128238afe5d3b7663973979447d1c25.instances.magento-community.engineering/admin_7be2 Login: 1ce8e86c Password: 756b552cdf5a

[engcom-Hotel]

Hello @itmsenior,

We have rechecked this issue on the cloud instance and the issue is not reproducible for us. We have tested the scenario with Paypal's sandbox account.

Paypal Configuration

IPN Setting

Order are in Processing state

Let us know in case we have missed anything.

Thanks

[itmsenior]

@engcom-Hotel Were the orders in payment review state first? I mean you can see by the PR I made that the current code doesn't cover all order states correctly..

[engcom-Hotel]

@magento give me 2.4-develop instance

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Hi @engcom-Hotel. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Hotel, here is your Magento Instance: https://6128238afe5d3b7663973979447d1c25.instances.magento-community.engineering Admin access: https://6128238afe5d3b7663973979447d1c25.instances.magento-community.engineering/admin_ec4a Login: cd2d53fb Password: 050321e1330b

[engcom-Hotel]

Hello @itmsenior,

Thanks for your reply!

But I am unable to get the below comment:

Were the orders in payment review state first?

Please find the below screenshot of the Comments history:

Below screenshot is from Transactions;

Let us know in case we have missed anything.

Thanks

[itmsenior]

@engcom-Hotel The order needs to be put into state 'Payment Review' first. See screenshot from previous test by @engcom-Hotel :

Your just placing a standard Paypal order which is wrong. Please read replication steps carefully.

[engcom-Hotel]

Hello @itmsenior,

As per your comment, we have configured Paypal Express checkout with IPN enabled.

I request you to please elaborate on the below point:

Your just placing a standard Paypal order which is wrong.

Also, I have tried to get the payment status as "Payment review" but was unable to get that from Paypal. I think we are missing some reproduction steps. I request you to please review the steps and let us know if we have missed anything.

Thanks

[itmsenior]

Hi @engcom-Hotel

Can you not discuss with your colleague who was able to replicate without issue? I think my steps are clear enough.

[engcom-Hotel]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Hotel. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Hotel, here is your Magento Instance: https://6128238afe5d3b7663973979447d1c25.instances.magento-community.engineering Admin access: https://6128238afe5d3b7663973979447d1c25.instances.magento-community.engineering/admin_5539 Login: 903df2ce Password: 1ee1f3e232af

[engcom-Hotel]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Hotel. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Hotel, here is your Magento Instance: https://6128238afe5d3b7663973979447d1c25.instances.magento-community.engineering Admin access: https://6128238afe5d3b7663973979447d1c25.instances.magento-community.engineering/admin_4d34 Login: 73d09599 Password: 94e00b63cd78

[engcom-Hotel]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

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