UPS 150+ weight not allowed

[mwdana]

Preconditions and environment

Magento Community 2.4.4

Steps to reproduce

We have items that are exactly 1 pound in weight. When a customer adds 150 of them (150 pounds), a UPS method is listed. When a customer adds 151, no UPS options are shown at checkout.

This issue came up when we updated to 2.4.4. Our settings did not change.

Under stores>configuration>sales>shipping methods, these are my settings for UPS.

Package request type = divide to equal weight (one request) Destination = Residential Weight = LBS Maximum Package Weight = 40 Pickup method = Regular daily rate Minimum package weight = .1

I don't believe any of the other settings would be related to this issue. Even though we have max package weight at 40 and it's set to divide to equal weight, it is not working.

Expected result

In the example where items are 1 pound each and adding quantity 151 to the order provides no UPS options, it SHOULD send a single request to UPS for a quote of 4 boxes of 38 pounds each. Our setting is 40 pound max weight per package. 151/4 = 37.75 UPS rounds up to the nearest pound which would be 38.

Actual result

Instead we get no UPS methods available.

Additional information

No response

Release note

No response

Triage and priority

• [X] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

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[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Dash, here is your Magento Instance: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering Admin access: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering/admin_6dd3 Login: fd8e3e87 Password: 5f935eb59d16

[engcom-Dash]

Hi @mwdana ,

We are trying to reproduce the issue...But we are not able to reproduce the issue. In Admin panel we are not able to set a admin configuration Because i need 1.Access License Number 2.User ID 3.Password I need above mentioned three information Because once done the admin configuration we will proceed further. For your Reference i attached the screenshots below

Let us know in case we have missed anything. Thanks

[mwdana]

https://www.ups.com/upsdeveloperkit It is free to open a developer account which should produce the same results. We are not using anything Other than the basic UPS account. Thank you

---

From: Rajasekar Panneerselvam @.> Sent: Friday, July 8, 2022, 2:57 AM To: magento/magento2 @.> Cc: Dana Yates @.>; Mention @.> Subject: Re: [magento/magento2] UPS 150+ weight not allowed (Issue #35733)

Hi @mwdanahttps://github.com/mwdana ,

We are trying to reproduce the issue...But we are not able to reproduce the issue. In Admin panel we are not able to set a admin configuration Because i need 1.Access License Number 2.User ID 3.Password I need above mentioned three information Because once done the admin configuration we will proceed further. For your Reference i attached the screenshots below [Screenshot from 2022-07-08 15-24-25]https://user-images.githubusercontent.com/60198592/177967254-a495dcb3-403f-45b6-8e08-737afaf79024.png

Let us know in case we have missed anything. Thanks

— Reply to this email directly, view it on GitHubhttps://github.com/magento/magento2/issues/35733#issuecomment-1178792878, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AZ6HSGLPNHWLSNZ6TTV7MSLVS73PFANCNFSM522G3CIQ. You are receiving this because you were mentioned.Message ID: @.***>

[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Dash, here is your Magento Instance: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering Admin access: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering/admin_8a68 Login: 28044aa7 Password: da21b512e5c7

[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Dash, here is your Magento Instance: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering Admin access: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering/admin_cbfc Login: 4047d8eb Password: e0b3efa385a4

[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Dash, here is your Magento Instance: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering Admin access: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering/admin_3026 Login: 8eb33134 Password: 8bc1123bf5ee

[engcom-Dash]

Hi @mwdana ,

We have tried to reproduce the issue in Magento 2.4-develop branch the issue is not reproducible. Please refer the below screenshot for the reference;

We have followed the below steps in order to reproduce the issue:

1.Create Simple Product with 1 Pound weight 2.Setup up the configuration---> Under stores>configuration>sales>shipping methods, these are my settings for UPS. 3.Checkout the product with quantity of 1 4.Checkout the Product with quantity of 151

If the product is quantity is 1...in checkout page UPS shipping methods is not displaying.Even the product quantity is 151 in checkout page UPS shipping methods is not displaying.

Let us know in case we have missed anything.

Thanks !!!

[mwdana]

If the address entered is not recognized by UPS, it will not yield results. Can you try with this for the shipping address?

1510 Oliver Road Fairfield, California 94534

---

From: Rajasekar Panneerselvam @.> Sent: Tuesday, July 12, 2022 4:24 AM To: magento/magento2 @.> Cc: Dana Yates @.>; Mention @.> Subject: Re: [magento/magento2] UPS 150+ weight not allowed (Issue #35733)

Hi @mwdanahttps://github.com/mwdana ,

We have tried to reproduce the issue in Magento 2.4-develop branch the issue is not reproducible. Please refer the below screenshot for the reference; [Screenshot from 2022-07-12 16-39-24]https://user-images.githubusercontent.com/60198592/178477319-b9f5796d-f6e9-4eb6-b0a2-19496ed1e581.png [Screenshot from 2022-07-12 16-38-03]https://user-images.githubusercontent.com/60198592/178477327-fcd300fa-4e80-4ffc-bdc4-38a5b95cf5d2.png [Screenshot from 2022-07-12 16-37-54]https://user-images.githubusercontent.com/60198592/178477332-2d78e213-cc26-4851-8989-2b2c955c7569.png [Screenshot from 2022-07-12 16-37-31]https://user-images.githubusercontent.com/60198592/178477340-e8955d80-71bf-41d8-9dc3-2ec5b4b11bc6.png [Screenshot from 2022-07-12 16-36-46]https://user-images.githubusercontent.com/60198592/178477345-a9178f79-6c4c-4ee4-903d-37515e96c975.png

We have followed the below steps in order to reproduce the issue:

1.Create Simple Product with 1 Pound weight 2.Setup up the configuration---> Under stores>configuration>sales>shipping methods, these are my settings for UPS. 3.Checkout the product with quantity of 1 4.Checkout the Product with quantity of 151

If the product is quantity is 1...in checkout page UPS shipping methods is not displaying.Even the product quantity is 151 in checkout page UPS shipping methods is not displaying.

Let us know in case we have missed anything.

Thanks !!!

— Reply to this email directly, view it on GitHubhttps://github.com/magento/magento2/issues/35733#issuecomment-1181640213, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AZ6HSGJVQO46J7GFO7NT2M3VTVIWZANCNFSM522G3CIQ. You are receiving this because you were mentioned.Message ID: @.***>

[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Dash, here is your Magento Instance: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering Admin access: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering/admin_892c Login: 072736d3 Password: a83f6a23ffae

[engcom-Dash]

Hi @mwdana ,

Thanks for your reply...We are getting same results when we are adding the products like 1 as well as 151 and I made the changes which is Updated by you. Even though i am getting same results.

For your reference i attached the screenshots below:

Let us know in case we have missed anything. Thanks!!!

[mwdana]

Are you saying you are receiving shipping amounts for 151 pounds?

---

From: Rajasekar Panneerselvam @.> Sent: Wednesday, July 13, 2022 5:28:43 AM To: magento/magento2 @.> Cc: Dana Yates @.>; Mention @.> Subject: Re: [magento/magento2] UPS 150+ weight not allowed (Issue #35733)

Hi @mwdanahttps://github.com/mwdana ,

Thanks for your reply...We are getting same results when we are adding the products like 1 as well as 151 and I made the changes which is Updated by you. Even though i am getting same results.

For your reference i attached the screenshots below:

[Screenshot from 2022-07-13 17-52-28]https://user-images.githubusercontent.com/60198592/178733339-6d7f4b4c-4708-4cb4-842f-d533fa80fd5e.png [Screenshot from 2022-07-13 17-50-17]https://user-images.githubusercontent.com/60198592/178733352-fddeac9e-a096-4553-b56e-63bf70429947.png

Let us know in case we have missed anything. Thanks!!!

— Reply to this email directly, view it on GitHubhttps://github.com/magento/magento2/issues/35733#issuecomment-1183161031, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AZ6HSGI466OXZ4LJ4EHGS7LVT2Y7XANCNFSM522G3CIQ. You are receiving this because you were mentioned.Message ID: @.***>

[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Dash, here is your Magento Instance: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering Admin access: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering/admin_dfc2 Login: fc68548d Password: bad1fc088f10

[engcom-Dash]

Hi @mwdana ,

We are getting Actual result...there is no shipping methods showing when we are checkout with 151 pounds.So we are confirming the issue.

Thanks!!!

[github-jira-sync-bot]

:white_check_mark: Jira issue https://jira.corp.magento.com/browse/AC-5962 is successfully created for this GitHub issue.

[m2-assistant[bot]]

:white_check_mark: Confirmed by @engcom-Dash. Thank you for verifying the issue.
Issue Available: @engcom-Dash, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[github-jira-sync-bot]

:x: You don't have permission to export this issue.

[engcom-Dash]

@magento give me 2.4-develop instance

[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Dash, here is your Magento Instance: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering Admin access: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering/admin_e5bd Login: 64c3543e Password: cb9719430431

[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Dash, here is your Magento Instance: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering Admin access: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering/admin_b170 Login: 0fab4b56 Password: dc689ef83490

[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Dash, here is your Magento Instance: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering Admin access: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering/admin_c04d Login: afd8dd29 Password: b25f9b09c3e3

[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Dash, here is your Magento Instance: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering Admin access: https://24aaac979db3be9892fee2224a26a229.instances.magento-community.engineering/admin_5b9f Login: 0c769ca6 Password: 7adaf47c7130

[engcom-Dash]

Hi @mwdana ,

We are trying to reproduce the issue but we are not able reproduce...

When we are adding the product as 1 as well as 151 all the shipping methods are listing.

Let us know if we are missing anything...

[mwdana]

Can I test in your environment as well?

[m2-assistant[bot]]

Hi @engcom-Dash. Thank you for working on this issue. Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

• 1. Add/Edit Component: XXXXX label(s) to the ticket, indicating the components it may be related to.
• 2. Verify that the issue is reproducible on 2.4-develop branch
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[engcom-Dash]

Hi @mwdana ,

You can test magento 2.4-develop cloud instance...Might be you will get some idea.

Thanks!!!

[mwdana]

Hi @mwdana ,

You can test magento 2.4-develop cloud instance...Might be you will get some idea.

Thanks!!!

I made a test product 1 pound. I added the quantity to 150 and UPS was displayed as a shipping option at checkout. (this is exactly 150 pounds) I increased the quantity to 151 and UPS was not available. (this is 151 pounds)

I removed the item and tested with another item.

I changed a different test product to .5 pound. I added the quantity 300 and UPS was displayed as a shipping option. (this is exactly 150 pounds) I increased the quantity to 301 and UPS was not available. (this is 150.5 pounds)

The issue remains for me.

See setting screenshots for reference.

[mwdana]

@engcom-Dash please see prior comment for testing settings. Thank you.

[m2-assistant[bot]]

Hi @engcom-November. Thank you for working on this issue. Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

• 1. Add/Edit Component: XXXXX label(s) to the ticket, indicating the components it may be related to.
• 2. Verify that the issue is reproducible on 2.4-develop branch
     Details

     - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
     - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
     - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
• 3. If the issue is not relevant or is not reproducible any more, feel free to close it.

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