User Getting Auto Logout From My Account Custom Tab In Magento 2.4.3

[rahulrave]

Summary (*)

Examples (*)

Proposed solution

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Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• [ ] Severity: S0 - Affects critical data or functionality and leaves users with no workaround.
• [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

Hi @rahulrave. Thank you for your report. To speed up processing of this issue, make sure that you provided the following information:

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[rahulrave]

Attached custom module , using this module we are managing custom tab in my account , We are recently updated magneto from 2.3.3 to 2.4.3 , The logout issue is coming after 2.4.2 version.

[rahulrave]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @rahulrave. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @rahulrave, here is your Magento Instance: https://6aac9859af2f227defa0255b2c038960.instances.magento-community.engineering Admin access: https://6aac9859af2f227defa0255b2c038960.instances.magento-community.engineering/admin_5a03 Login: 3fe56f34 Password: 2181ff3d3945

[youngcrush]

@magento I am working on this

[youngcrush]

Hi @rahulrave issue is from app/code/Bigdrop/Workout/Block/Custom.php There is no file Subscription.php in Helper folder. That's why issue is coming. After comment that line page is loaded properly.

[rahulrave]

@youngcrush I was forget to add dependent module called subscription module , Please find in attachment. So enabled that line again and after login you will see custom tabs in my account called BB Challenges , My Custom Workout , if you will click on these tabs and will refresh page again then it will logout automatically.

[youngcrush]

Hi @rahulrave Now we found error again of required Bigdrop\Theme\Setup\AttributeManager. Check again and provide all dependencies

[rahulrave]

Added all custom modules , Hope it will fix dependency , let me know if you need whole code folder , I will sahre.

[youngcrush]

Hi @rahulrave Again face issue with third party module. \ParadoxLabs\TokenBase\Helper\Data Please share whole code then i can check properly

[rahulrave]

@youngcrush please find in attachment.

[youngcrush]

Hi @rahulrave I checked in M2.4.3 and there is no issue about auto logout in custom tabs. https://user-images.githubusercontent.com/63966602/180044822-83473b10-fea0-4d17-98ee-5d6194462ef9.mp4

[rahulrave]

@youngcrush for us it's happening , let's us know if you need our instance access or db to reproduce the issue.

Because i did check with Luma theme and was able to reproduce issue , So may be if you wil use our DB then you can reproduce the issue.

Also not sure if we have option to jump over call to discuss issue in deep and share screen to show issue.

[youngcrush]

Hi @rahulrave ok, Please provide your staging instance and db then I can check properly.

[m2-assistant[bot]]

Hi @engcom-Lima. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

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[engcom-Lima]

Hi @rahulrave,

Thank you for reporting the issue. However there are no steps given to reproduce the issue. Can you please updated the description with exact steps to reproduce the issue. Also can you please confirm if this issue exists in vanilla Magento 2.4-develop instance.

Thanks

[rahulrave]

@engcom-Lima After login in website from front end , In my account you will see BB Challenges , Custom Workout Subscription . Click into this any tab and then again refresh same tab , It will logout to user . We don;t have vanilla instance for this , I will provide information once I will have.

[rahulrave]

Hi @rahulrave ok, Please provide your staging instance and db then I can check properly.

How I can provide you DB etc in private ? I don't have staging ready for 2.4.3 to reproduce issue.

[youngcrush]

@rahulrave you can mail me at choudharyamit664.ac@gmail.com to share info privately and take backup propely.

[engcom-Lima]

Hi @rahulrave,

Thank you for the reply however in order to verify if this is a core Magento issue or custom code issue we will need exact reproducible steps on vanilla Magento 2.4-develop instance. Do let us know the exact steps and I will reverify

Thanks

[engcom-Lima]

Hi @rahulrave ,

We have noticed that this issue has not been updated for a period of 14 Days. Hence we assume that this issue is fixed now, so we are closing it.Please raise a fresh ticket or reopen this ticket if you need more assistance on this.

Thanks