Magento orders not transferring to QuickBooks

magento / magento2

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Magento orders not transferring to QuickBooks #35912

Closed jjordan73 closed 2 years ago

jjordan73 commented 2 years ago

Preconditions and environment

Magento ver. 2.4.3-p1 I am missing orders that are not transferring to QuickBooks

Steps to reproduce

Orders are in Magento, but not in quickbooks. No pattern

Expected result

All orders created in magento need to get transferred to quickbooks

Actual result

we are missing orders

Additional information

No response

Release note

No response

Triage and priority

[X] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
[ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
[ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
[ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
[ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

m2-assistant[bot] commented 2 years ago

Hi @jjordan73. Thank you for your report. To speed up processing of this issue, make sure that you provided the following information:

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pmonosolo commented 2 years ago

Preconditions and environment

Magento ver. 2.4.3-p1 I am missing orders that are not transferring to QuickBooks

Which plugin are you using? Magento 2 does not have direct QB connection.

jjordan73 commented 2 years ago

I’ll check and get back to you. Problem is we are getting most customer and orders transferring direct into QB from Magento, but not all of them

Justin Jordan 512-487-0947

On Aug 11, 2022, at 11:51 AM, pmonosolo @.***> wrote:

Preconditions and environment

Magento ver. 2.4.3-p1 I am missing orders that are not transferring to QuickBooks

Which plugin are you using? Magento 2 does not have direct QB connection.

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.

pmonosolo commented 2 years ago

I’ll check and get back to you. Problem is we are getting most customer and orders transferring direct into QB from Magento, but not all of them Justin Jordan 512-487-0947 … On Aug 11, 2022, at 11:51 AM, pmonosolo @.***> wrote: Preconditions and environment Magento ver. 2.4.3-p1 I am missing orders that are not transferring to QuickBooks Which plugin are you using? Magento 2 does not have direct QB connection. — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.

You guys need a developer to take a look at this.

This is not related to Magento 2.

jjordan73 commented 2 years ago

We have 2. Which plug-in do we need?

Justin Jordan 512-487-0947

On Aug 11, 2022, at 11:51 AM, pmonosolo @.***> wrote:

Preconditions and environment

Magento ver. 2.4.3-p1 I am missing orders that are not transferring to QuickBooks

Which plugin are you using? Magento 2 does not have direct QB connection.

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.

pmonosolo commented 2 years ago

We have 2. Which plug-in do we need? Justin Jordan 512-487-0947 … On Aug 11, 2022, at 11:51 AM, pmonosolo @.***> wrote: Preconditions and environment Magento ver. 2.4.3-p1 I am missing orders that are not transferring to QuickBooks Which plugin are you using? Magento 2 does not have direct QB connection. — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.

You need to check your website configuration and trust your website developers to fix the issue.

m2-assistant[bot] commented 2 years ago

Hi @engcom-November. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

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engcom-November commented 2 years ago

Hi @jjordan73 , Thank you for reporting and collaboration. However, QuickBooks is a 3rd party extension and code of this extension is not part of https://github.com/magento/magento2 git repository. We are closing this issue as community is not able to provide fix for it in this repository. All questions, issue reports and fix for them should be addressed to the corresponding extension owners(support) on the Magento Market place page Thank you.

Rusllana commented 2 years ago

@magento give me 2.4-develop instance

magento-deployment-service[bot] commented 2 years ago

Hi @Rusllana. Thank you for your request. I'm working on Magento instance for you.

magento-deployment-service[bot] commented 2 years ago

Hi @Rusllana, here is your Magento Instance: https://957f401dd84079bbeb91d58ef5f8c20c.instances.magento-community.engineering Admin access: https://957f401dd84079bbeb91d58ef5f8c20c.instances.magento-community.engineering/admin_b1b1 Login: 1a2786a2 Password: ef1eade3b6ac