Missing Shopping Options on PayPal Express

[mklooss]

Preconditions and environment

• 2.3 up to 2.4.5
• Anything else that would help a developer reproduce the bug Missing Shipping options on PayPal Express Checkout (Select Box on PayPal Page, not in the Magento2 Store)

Steps to reproduce

1. Store Prices Incl Tax. ( Config Path: tax/calculation/price_includes_tax , value = 1 )
2. Add an Product to Shopping Cart and go direct to "PayPal Express Checkout" (not the Magento2 Checkout)
3. Landing on the PayPal Page Subtotal (Example is: 4.99 €) - this is the only value visible on Express Checkout (Authorize Amount is: 4.99 €)
4. Next Step your on the Paypal Express Page at your Magento2 Store. select shipping. Subtotal is 4.99 € - Grandtotal is 11.89 € (Shipping Costs: 6.90 €) - remembering all Prices incl Tax.
5. The Order will be Canceled by PayPal because of the wrong Authorize Amount of 4.99 €, but it should - 11.89 €

Expected result

An Select Box on the PayPal Payming Page

Actual result

Missing Shipping Costs on the PayPal Payment Page.

Additional information

Sameticket: #35877 More Information (Overcharge): https://www.paypal.com/us/smarthelp/article/FAQ4645

Release note

No response

Triage and priority

• [x] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [x] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

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[mklooss]

Actual Result:

Expected Result: (This is the correct view, but with wrong prices) Changing: tax/calculation/price_includes_tax to 0 (Excl. Tax)

https://github.com/magento/magento2/blob/caf390a9cde8ef2eaa7287492a5ab01e7ef15670/app/code/Magento/Paypal/Model/Express/Checkout.php#L560-L562

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[engcom-November]

Hi @mklooss , Thank you for reporting and collaboration. Verified the issue on both Magento 2.4-develop and 2.4.5 instances but the issue is not reproducible. We are able to submit order with PayPal Express checkout when calculation settings set to - Catalog Prices - including Tax in both USD and EURO currency. Can you please check on 2.4-develop instance and elaborate steps / tax configuration details, tax rules used to reproduce if you are still facing issues. Thank you.

[mklooss]

@engcom-November you should use the express Button direct from an Product or from the cart, so paypal did not know about the shipping costs.

[engcom-November]

Hi @mklooss , Thank you for the response. Verified the behavior again on Magento 2.4-develop instance with below 2 scenarios. Please find the observations below: Scenario 1# Payment with PayPal Express Checkout from Checkout payment page. Behavior: Total Grand Total including taxes and shipping costs displayed on PayPal page

Scenario 2# Payment with PayPal button from Product Details page Behavior: No amount is displayed on PayPal page but however user is redirected to Order Review step after proceeding further and prompted to select shipping method and place order. This is an existing behavior of Magento since the shipping method is not selected, amount is not displayed on paypal page which seems to be an expected behavior but not bug. Please check the behavior on 2.4-develop instance as it is having latest code base and provide your inputs on this. Thank you.

[mklooss]

@engcom-November

Scenario 2# Payment with PayPal button from Product Details page Behavior: No amount is displayed on PayPal page but however user is redirected to Order Review step after proceeding further and prompted to select shipping method and place order. This is an existing behavior of Magento since the shipping method is not selected, amount is not displayed on paypal page which seems to be an expected behavior but not bug.

exactly and this is now an issue, for PaypalAccountes based in EU.

[engcom-November]

Thank you for the response @mklooss. Since it's unclear in the Magento documentation about the expected behavior on paypal login page about which amount to display if shipping method is unselected, we are considering this as feature request. Thank you.

[bitumin]

Hi @mklooss is there any reason why Magento paypal does not allow to send line item+shipping info to paypal (once user initiates paypal express payment from product page/minicart) ? I am seriously considering to send that info even if prices include tax, since I suspect it will prevent 10486 paypal errors related to paypal not knowing in advance the shipping rate.

As far as I can see, according to some comments from https://github.com/magento/magento2/commit/45d86d5d1ff7eda20e7a874bf0701bf49eb8c31d to not send the item+shipping info might have been done to prevent issues related to rounding amounts.