Magento Community Edition: Version 2.4.5 - Import Status Showing Wrong Count

[RocktechnolabsDev]

Preconditions and environment

• Magento version: 2.4.5
• I am using Magento Community Version 2.4.5, Importing the customers, CSV have 1708 records including the Header.
• Validate the data, Validation result shows: Checked rows: 1707, checked entities: 1707, invalid rows: 0, total errors: 0
• Click on Import button: Import status shows: Created: 0, Updated: 7, Deleted: 0
• It's shown last bunch records count only.
• There is no issue in Customer Creation.
• Showing error records above 100

Steps to reproduce

1. Login into admin > System > Data Transfer > Import, Select "Customer Main File" from entity type drop down.

2. Select "Add/Update Complex Data" option from Import Behaviour drop down.

3. Rest of fields leave as it is.

4. Upload prepared csv for import the customer

5. Click on check data, CSV data validation success, Validation result says: Checked rows: 1707, checked entities: 1707, invalid rows: 0, total errors: 0

6. While click on import button, Showing status: "Created: 0, Updated: 7, Deleted: 0", "Import successfully done" message. but Updated count show 7 which is from last bunch of import data.

Please check attached screenshot

Expected result

Created: 0, Updated: 1707, Deleted: 0

Actual result

Created: 0, Updated: 7, Deleted: 0

Additional information

No response

Release note

No response

Triage and priority

• [ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

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[m2-assistant[bot]]

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[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Bravo, here is your Magento Instance: https://f7658729c873db13cd42e674ed58c808.instances.magento-community.engineering Admin access: https://f7658729c873db13cd42e674ed58c808.instances.magento-community.engineering/admin_55b5 Login: f76f02e8 Password: 8e96710e3e37

[engcom-Bravo]

Hi @UtsavRock1811,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the screenshots.

Steps to reproduce

1.Login into admin > System > Data Transfer > Import, Select "Customer Main File" from entity type drop down.

2.Select "Add/Update Complex Data" option from Import Behaviour drop down.

3.Rest of fields leave as it is.

4.Upload prepared csv for import the customer

Kindly Provide your CSV file.

Kindly recheck the behavior on Magento 2.4-develop instance and elaborate steps to reproduce if the issue is still reproducible.

Thanks.

[RocktechnolabsDev]

Hi @engcom-Bravo,

Can you please check with more then the 100 records please? As magento divide the CSV data in bunch of 100 limit, So while you import the data more then the 100 count, You are able to reproduce the issue.

Also please find attachment of CSV file. customer.csv

Thank you

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Bravo, here is your Magento Instance: https://f7658729c873db13cd42e674ed58c808.instances.magento-community.engineering Admin access: https://f7658729c873db13cd42e674ed58c808.instances.magento-community.engineering/admin_5e7f Login: 57825ff9 Password: 8578cf3437a8

[engcom-Bravo]

Hi @UtsavRock1811,

Thanks for your update.

Verified the issue on Magento 2.4-develop instance.As per steps to reproduce issue is reproducible, but can you please confirm in your case customers are created or not (i.e.108).We are able to create the customers(108) as per your CSV file.Kindly refer the screenshots. There is no issue in creating customers and the issue is in import status.

Before importing we have 1 Customer.

After Importing we have 109 Customers.

Thanks.

[RocktechnolabsDev]

Hi @engcom-Bravo,

For your information customer create/update action is working fine, Just having issue in import status summary count.

Thanks.

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Bravo, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Bravo, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

[engcom-Bravo]

Hi @UtsavRock1811,

Thanks for your Update.

Verified the issue on Magento 2.4-develop instance and the issue is reproducible.Kindly refer the screenshots.

Steps to reproduce

1.Login into admin > System > Data Transfer > Import, Select "Customer Main File" from entity type drop down.

2.Select "Add/Update Complex Data" option from Import Behaviour drop down.

3.Rest of fields leave as it is.

4.Upload prepared csv for import the customer

We have used below CSV file to import customer records.we are able to create the customers but error in after importing the file in import status count.

1736.csv

Hence confirming the issue.

Thanks.

[github-jira-sync-bot]

:white_check_mark: Jira issue https://jira.corp.adobe.com/browse/AC-7049 is successfully created for this GitHub issue.

[m2-assistant[bot]]

:white_check_mark: Confirmed by @engcom-Bravo. Thank you for verifying the issue.
Issue Available: @engcom-Bravo, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[Vasudev-22]

@magento I am working on this

[hostep]

Looks to be fixed in https://github.com/magento/magento2/commit/e4b7b7c8c8287c3002ba12fb44df27f962984503

[engcom-Bravo]

@hostep Thanks for your Contribution!!.

As per this comment https://github.com/magento/magento2/issues/36472#issuecomment-1377807533 issue got already fixed hence we are closing this issue.

Thanks.