Closed Vamshidhar2022 closed 1 year ago
Hi @Vamshidhar2022. Thank you for your report. To speed up processing of this issue, make sure that you provided the following information:
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Hi @Vamshidhar2022 , Thank you for reporting and collaboration. Verified the issue on Magento 2.4-develop instance with below steps performed but the issue is not reproducible. Steps performed:
Hi Girija Bhavani, Thank you very much for looking into this issue. We have magento 2.3.5 version and express check out is working fine. Only the below option is selected then the credit card decline is coming up. Below is the test card details. @.*** But when I put the right details it will give me this error:
@.***
Thanks, Vamshi From: Girija Bhavani Kudupudi @.> Sent: Tuesday, 15 November 2022 2:37 PM To: magento/magento2 @.> Cc: Vamshidhar Sankarapura @.>; Mention @.> Subject: Re: [magento/magento2] PayPal payments declining (Issue #36477)
Hi @Vamshidhar2022https://github.com/Vamshidhar2022 , Thank you for reporting and collaboration. Verified the issue on Magento 2.4-develop instance with below steps performed but the issue is not reproducible. Steps performed:
— Reply to this email directly, view it on GitHubhttps://github.com/magento/magento2/issues/36477#issuecomment-1314717830, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2KAGUUAFKUFXFOUWEOJTWTWIMAO7ANCNFSM6AAAAAASAKP33Y. You are receiving this because you were mentioned.Message ID: @.**@.>>
Hi @Vamshidhar2022 , Thank you for the response. Magento 2.3.x reached end of support in September 2022. Adobe no longer provide support to fix the issues in Magento 2.3.x versions. Kindly upgrade your instance with the latest Magento 2.4.x version / recheck in 2.4-develop instance as it the upcoming 2.4.x release and have latest code. Please provide missing steps / third party modules / extensions enabled if any / test configuration / card details used if you are still facing any issues. Thank you.
Hi Girija, Thanks for the reply. We have fixed it now. The reason is related to PayPal account itself. We added another account in PayPal manager and got the API credentials and it is working fine now. Thanks for your time. Kind Regards, Vamshi
From: Girija Bhavani Kudupudi @.> Sent: Wednesday, 16 November 2022 6:14 PM To: magento/magento2 @.> Cc: Vamshidhar Sankarapura @.>; Mention @.> Subject: Re: [magento/magento2] PayPal payments declining (Issue #36477)
Hi @Vamshidhar2022https://github.com/Vamshidhar2022 , Thank you for the response. Magento 2.3.x reached end of support in September 2022. Adobe no longer provide support to fix the issues in Magento 2.3.x versions. Kindly upgrade your instance with the latest Magento 2.4.x version / recheck in 2.4-develop instance as it the upcoming 2.4.x release and have latest code. Please provide missing steps / third party modules / extensions enabled if any / test configuration / card details used if you are still facing any issues. Thank you.
— Reply to this email directly, view it on GitHubhttps://github.com/magento/magento2/issues/36477#issuecomment-1316484909, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2KAGUXNZTGDG5P6NYMYKKTWISCULANCNFSM6AAAAAASAKP33Y. You are receiving this because you were mentioned.Message ID: @.**@.>>
Thank you for the response @Vamshidhar2022 . As the issue is with the PayPal account and not with Magento, we are closing this issue. Kindly create new issue if you face any issues. Thank you.
Preconditions and environment
Steps to reproduce
Expected result
Order has been placed successfully and should redirect to success page.
Actual result
Your payment has been declined. Please try again.
Additional information
No response
Release note
No response
Triage and priority