PayPal payments declining

magento / magento2

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PayPal payments declining #36477

Closed Vamshidhar2022 closed 1 year ago

Vamshidhar2022 commented 1 year ago

Preconditions and environment

Magento version :2.3.5 -PayPal declining the credit card issue: The payment system was working fine before. Our client changed the PayPal password on Wednesday 9th November 2022. And PayPal started declining the credit card payments from Friday 11th November 2022 onwards saying: "your payments has been declined. Please try again." We didn't change any settings in Magento but still showing this error. It has been nearly a week affecting our client's sales. Can you please make it a high priority.

Steps to reproduce

https://winestyleonline.com.au/
Click on VIEW ALL WINES category
Select a product
Go to check out page
- Fill the shipping Address section
- Select the Shipping Methods
- In Payment Methods: Select the Credit Card and enter the credit card details.
Click on place an order button and then and we will get the error

Expected result

Order has been placed successfully and should redirect to success page.

Actual result

Your payment has been declined. Please try again.

Additional information

No response

Release note

No response

Triage and priority

[X] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
[ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
[ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
[ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
[ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

m2-assistant[bot] commented 1 year ago

Hi @Vamshidhar2022. Thank you for your report. To speed up processing of this issue, make sure that you provided the following information:

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m2-assistant[bot] commented 1 year ago

Hi @engcom-November. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

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engcom-November commented 1 year ago

Hi @Vamshidhar2022 , Thank you for reporting and collaboration. Verified the issue on Magento 2.4-develop instance with below steps performed but the issue is not reproducible. Steps performed:

Configured PayPal Payflow Pro payment method in Sandbox mode with credit card payment enabled.
Front-end Placed Order with valid test credit cards -No issue. Placed order successfully.
Configured PayPal express checkout with sandbox mode
Front-end placed order with existing paypal credentials - No issue. Order placed successfully.
Verified the same with new PayPal credentails - No issue. Order placed successfully. Kindly recheck the issue on Magento 2.4-develop instance as it is the upcoming 2.4.x release and have latest code base. Elaborate steps / configuration details / 3rd party modules/extensions enabled if you are still facing any issues. Thank you.

Vamshidhar2022 commented 1 year ago

Hi Girija Bhavani, Thank you very much for looking into this issue. We have magento 2.3.5 version and express check out is working fine. Only the below option is selected then the credit card decline is coming up. Below is the test card details. @.*** But when I put the right details it will give me this error:

@.***

Thanks, Vamshi From: Girija Bhavani Kudupudi @.> Sent: Tuesday, 15 November 2022 2:37 PM To: magento/magento2 @.> Cc: Vamshidhar Sankarapura @.>; Mention @.> Subject: Re: [magento/magento2] PayPal payments declining (Issue #36477)

Hi @Vamshidhar2022https://github.com/Vamshidhar2022 , Thank you for reporting and collaboration. Verified the issue on Magento 2.4-develop instance with below steps performed but the issue is not reproducible. Steps performed:

Configured PayPal Payflow Pro payment method in Sandbox mode with credit card payment enabled.
Front-end Placed Order with existing paypal CC credentials -No issue. Placed order successfully.
Configured PayPal express checkout with sandbox mode
Front-end placed order with existing paypal credentials - No issue. Order placed successfully.
Verified the same with new PayPal credentails - No issue. Order placed successfully. Kindly recheck the issue on Magento 2.4-develop instance as it is the upcoming 2.4.x release and have latest code base. Elaborate steps / configuration details / 3rd party modules/extensions enabled if you are still facing any issues. Thank you.

— Reply to this email directly, view it on GitHubhttps://github.com/magento/magento2/issues/36477#issuecomment-1314717830, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2KAGUUAFKUFXFOUWEOJTWTWIMAO7ANCNFSM6AAAAAASAKP33Y. You are receiving this because you were mentioned.Message ID: @.**@.>>

engcom-November commented 1 year ago

Hi @Vamshidhar2022 , Thank you for the response. Magento 2.3.x reached end of support in September 2022. Adobe no longer provide support to fix the issues in Magento 2.3.x versions. Kindly upgrade your instance with the latest Magento 2.4.x version / recheck in 2.4-develop instance as it the upcoming 2.4.x release and have latest code. Please provide missing steps / third party modules / extensions enabled if any / test configuration / card details used if you are still facing any issues. Thank you.

Vamshidhar2022 commented 1 year ago

Hi Girija, Thanks for the reply. We have fixed it now. The reason is related to PayPal account itself. We added another account in PayPal manager and got the API credentials and it is working fine now. Thanks for your time. Kind Regards, Vamshi

From: Girija Bhavani Kudupudi @.> Sent: Wednesday, 16 November 2022 6:14 PM To: magento/magento2 @.> Cc: Vamshidhar Sankarapura @.>; Mention @.> Subject: Re: [magento/magento2] PayPal payments declining (Issue #36477)

Hi @Vamshidhar2022https://github.com/Vamshidhar2022 , Thank you for the response. Magento 2.3.x reached end of support in September 2022. Adobe no longer provide support to fix the issues in Magento 2.3.x versions. Kindly upgrade your instance with the latest Magento 2.4.x version / recheck in 2.4-develop instance as it the upcoming 2.4.x release and have latest code. Please provide missing steps / third party modules / extensions enabled if any / test configuration / card details used if you are still facing any issues. Thank you.

— Reply to this email directly, view it on GitHubhttps://github.com/magento/magento2/issues/36477#issuecomment-1316484909, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2KAGUXNZTGDG5P6NYMYKKTWISCULANCNFSM6AAAAAASAKP33Y. You are receiving this because you were mentioned.Message ID: @.**@.>>

engcom-November commented 1 year ago

Thank you for the response @Vamshidhar2022 . As the issue is with the PayPal account and not with Magento, we are closing this issue. Kindly create new issue if you face any issues. Thank you.