Applying and then canceling a coupon covering the whole order amount causes shipping price to display 0

magento / magento2

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Applying and then canceling a coupon covering the whole order amount causes shipping price to display 0 #36763

Closed oskar-olaussen closed 1 year ago

oskar-olaussen commented 1 year ago

Preconditions and environment

Magento version 2.4.5-p1

Create a cart price rule with a coupon code and following setup Screenshot from 2023-01-20 16-22-45

Steps to reproduce

Have a quote that is cheaper than the coupon discount that is created.
Select some shipping method. Go to payment step. Looks like this:
On the payment step apply the discount code. Looks like this after this step;
Cancel the coupon.

Expected result

The shipping cost is set back to original price in summary.

Actual result

The shipping price is shown as 0 on summary.

Screenshot from 2023-01-20 16-30-07

Additional information

No response

Release note

No response

Triage and priority

[ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
[ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
[ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
[X] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
[ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

m2-assistant[bot] commented 1 year ago

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m2-assistant[bot] commented 1 year ago

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m2-assistant[bot] commented 1 year ago

Hi @engcom-Dash. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

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oskar-olaussen commented 1 year ago

This issue seems to be worse than expected since it also stops the customer from ordering as the shipping_method is set to null on quote_address. Screenshot from 2023-01-25 13-13-44

m2-assistant[bot] commented 1 year ago

Hi @engcom-Alfa. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

[ ] 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
[ ] 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
[ ] 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
[ ] 4. Verify that the issue is reproducible on 2.4-develop branch
Details
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- If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
- If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
[ ] 5. Add label Issue: Confirmed once verification is complete.
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engcom-Alfa commented 1 year ago

Hi @oskar-olaussen

Thanks for reporting the ticket.

as per our retesting of the ticket on the 2.4-develop branch which is updated amongst all the branches, we are not able to reproduce this issue.

Video Attachment: https://user-images.githubusercontent.com/51679138/216568704-2c78a309-1562-4b78-b86a-421b8df3a381.mov

engcom-Alfa commented 1 year ago

Hi @oskar-olaussen since we did not find any response for the last 2 weeks, hence closing the ticket.

Thanks