UPS United Parcel Service issue

[eladius1129]

Preconditions and environment

• Magento 2.4.5 p1

Magento UPS is not working for United Parcel Service type, the API response is getting 302 found error

Steps to reproduce

1.add product to cart 2.go to checkout 3.select a shipping address

4. shipping method list are empty and show message "This shipping method is currently unavailable. If you would like to ship using this shipping method, please contact us".

Expected result

show shipping method after collect shipping rates

Actual result

is showing show message "This shipping method is currently unavailable. If you would like to ship using this shipping method, please contact us". message error

Additional information

No response

Release note

No response

Triage and priority

• [X] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [X] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [X] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [X] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [X] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

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[jlboban]

The default UPS CGI gateway https://www.ups.com/using/services/rave/qcostcgi.cgi is apparently being shut down.

[themew]

Never noticed, but seeing this as well with 2.4.5-p1. Cart simply doesn't report a UPS option.

Any idea what the new gateway address is?

[eladius1129]

@themew , We had to switch to XML using credentials and we're back up and running now.

[themew]

Thanks @eladius1129 appreciate it.

Unfortunately, those of us that use UPS.com, Stamps.com, and other discounted shipping methods, since we don't have a shipper number, it seems we can't use XML to retrieve shipping quotes.

This has turned into a much bigger issue than expected, especially if your M2 store only ships UPS and uses a discounter for shipping. No warning from UPS?!?

Hoping there is a way to remedy this...

[engcom-Bravo]

Hi @eladius1129,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the screenshots.

Steps to reproduce

• add product to cart
• go to checkout
• select a shipping address

We are able to select the UPS shipping methods.

Please refer this document https://experienceleague.adobe.com/docs/commerce-admin/stores-sales/delivery/shipping-carriers/ups.html?lang=en.As per this document The standard United Parcel Service type is scheduled for deprecation. For new configurations, you should use the default United Parcel Service XML type.

Kindly recheck the behaviour on Magento 2.4-develop instance and elaborate steps to reproduce if the issue is still reproducible.

Thanks.

[themew]

Agree with @engcom-Bravo that this is clearly a UPS issue due to the deprecation of UPS's CGI rate link. UPS is forcing sites requiring UPS rates to switch to XML and register a UPS and payment method.

I suggest closing this thread as solved since it's not an issue with M2 and UPS customers can implement changes to their UPS accounts and their M2 setting to retrieve UPS rates.

[engcom-Bravo]

Hi @themew,

Thanks for your quick response.

@eladius1129,

We are closing this issue as issued is no more reproducible and the issue is not related to Magento.Please raise a fresh ticket or reopen this ticket if you need more assistance on this.

Thanks.