Email template variables not working

[Naberdz]

Preconditions and environment

• Magento version 2.4.6
• PHP 8.1
• Create order and check email.

Steps to reproduce

Create new order and check email.

Expected result

Expecting normal email with all data populated

Actual result

{{htmlescape var=$order.getCustomerName()}} remains as is {{var order.getCreatedAtFormated('long')}} has no value {{var order.getBillingAddress().format('html')}} has no value {{var order.getShippingAddress().format('html')}} has no value {{var payment_html.format('html')}} is not formated in html and gives tags as plain text

Additional information

No response

Release note

No response

Triage and priority

• [X] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

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[m2-assistant[bot]]

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[engcom-Bravo]

Hi @Naberdz,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the attached video.

Steps to reproduce

• Create new order and check email.

We are getting normal emails and all fields are populated and working as expected.

https://github.com/magento/magento2/assets/51680745/9df376be-1a0f-41db-b4ba-0e0b0742543c

Kindly recheck the behaviour on Magento 2.4-develop instance and elaborate steps to reproduce if the issue is still reproducible.

Thanks.

[Naberdz]

Have disabled all module except for magento 2: result is still the same.

Magento_Store Magento_AdminAnalytics Magento_AdminNotification Magento_AdobeIms Magento_AdobeImsApi Magento_AdobeStockAdminUi Magento_MediaGallery Magento_AdobeStockAssetApi Magento_AdobeStockClient Magento_AdobeStockClientApi Magento_AdobeStockImage Magento_Directory Magento_AdobeStockImageApi Magento_AdvancedPricingImportExport Magento_Theme Magento_Amqp Magento_Config Magento_Backend Magento_Authorization Magento_Eav Magento_Customer Magento_User Magento_Backup Magento_Indexer Magento_GraphQl Magento_BundleImportExport Magento_CacheInvalidate Magento_Variable Magento_Cms Magento_Rule Magento_Security Magento_CmsGraphQl Magento_EavGraphQl Magento_Search Magento_CatalogImportExport Magento_Catalog Magento_CatalogInventory Magento_CatalogPageBuilderAnalytics Magento_CatalogRule Magento_Msrp Magento_CatalogRuleGraphQl Magento_CatalogSearch Magento_CatalogUrlRewrite Magento_StoreGraphQl Magento_MediaStorage Magento_Quote Magento_SalesSequence Magento_CheckoutAgreementsGraphQl Magento_MediaGalleryUi Magento_CatalogGraphQl Magento_CmsPageBuilderAnalytics Magento_CmsUrlRewrite Magento_CmsUrlRewriteGraphQl Magento_CompareListGraphQl Magento_Integration Magento_Payment Magento_Sales Magento_QuoteGraphQl Magento_Checkout Magento_Contact Magento_Cookie Magento_Cron Magento_Csp Magento_Widget Magento_Robots Magento_Analytics Magento_Downloadable Magento_CustomerGraphQl Magento_CustomerImportExport Magento_DataMigrationTool Magento_Deploy Magento_Developer Magento_Dhl Magento_AdvancedSearch Magento_DirectoryGraphQl Magento_DownloadableGraphQl Magento_CustomerDownloadableGraphQl Magento_ImportExport Magento_Bundle Magento_CatalogCustomerGraphQl Magento_Elasticsearch Magento_Elasticsearch6 Magento_Elasticsearch7 Magento_Email Magento_EncryptionKey Magento_Fedex Magento_GiftMessage Magento_GiftMessageGraphQl Magento_GoogleAdwords Magento_GoogleAnalytics Magento_GoogleGtag Magento_Ui Magento_GoogleShoppingAds Magento_BundleGraphQl Magento_PageCache Magento_GroupedProduct Magento_GroupedImportExport Magento_GroupedCatalogInventory Magento_GroupedProductGraphQl Magento_DownloadableImportExport Magento_Captcha Magento_InstantPurchase Magento_CatalogAnalytics Magento_Inventory Magento_InventoryAdminUi Magento_InventoryAdvancedCheckout Magento_InventoryApi Magento_InventoryBundleImportExport Magento_InventoryBundleProduct Magento_InventoryBundleProductAdminUi Magento_InventoryBundleProductIndexer Magento_InventoryCatalog Magento_InventorySales Magento_InventoryCatalogAdminUi Magento_InventoryCatalogApi Magento_InventoryCatalogFrontendUi Magento_InventoryCatalogSearch Magento_InventoryCatalogSearchBundleProduct Magento_InventoryCatalogSearchConfigurableProduct Magento_ConfigurableProduct Magento_ConfigurableProductGraphQl Magento_InventoryConfigurableProduct Magento_InventoryConfigurableProductIndexer Magento_InventoryConfiguration Magento_InventoryConfigurationApi Magento_InventoryDistanceBasedSourceSelection Magento_InventoryDistanceBasedSourceSelectionAdminUi Magento_InventoryDistanceBasedSourceSelectionApi Magento_InventoryElasticsearch Magento_InventoryExportStockApi Magento_InventoryIndexer Magento_InventorySalesApi Magento_InventoryGroupedProduct Magento_InventoryGroupedProductAdminUi Magento_InventoryGroupedProductIndexer Magento_InventoryImportExport Magento_InventoryInStorePickupApi Magento_InventoryInStorePickupAdminUi Magento_InventorySourceSelectionApi Magento_InventoryInStorePickup Magento_InventoryInStorePickupGraphQl Magento_Shipping Magento_InventoryInStorePickupShippingApi Magento_InventoryInStorePickupQuoteGraphQl Magento_InventoryInStorePickupSales Magento_InventoryInStorePickupSalesApi Magento_InventoryInStorePickupQuote Magento_InventoryInStorePickupShipping Magento_InventoryInStorePickupShippingAdminUi Magento_Multishipping Magento_Webapi Magento_InventoryCache Magento_InventoryLowQuantityNotification Magento_Reports Magento_InventoryLowQuantityNotificationApi Magento_InventoryMultiDimensionalIndexerApi Magento_InventoryProductAlert Magento_InventoryQuoteGraphQl Magento_InventoryRequisitionList Magento_InventoryReservations Magento_InventoryReservationCli Magento_InventoryReservationsApi Magento_InventoryExportStock Magento_InventorySalesAdminUi Magento_CatalogInventoryGraphQl Magento_InventorySalesFrontendUi Magento_InventorySetupFixtureGenerator Magento_InventoryShipping Magento_InventoryShippingAdminUi Magento_InventorySourceDeductionApi Magento_InventorySourceSelection Magento_InventoryInStorePickupFrontend Magento_InventorySwatchesFrontendUi Magento_InventoryVisualMerchandiser Magento_InventoryWishlist Magento_JwtFrameworkAdapter Magento_JwtUserToken Magento_LayeredNavigation Magento_LoginAsCustomer Magento_LoginAsCustomerAdminUi Magento_LoginAsCustomerApi Magento_LoginAsCustomerAssistance Magento_LoginAsCustomerFrontendUi Magento_LoginAsCustomerGraphQl Magento_LoginAsCustomerLog Magento_LoginAsCustomerPageCache Magento_LoginAsCustomerQuote Magento_LoginAsCustomerSales Magento_Marketplace Magento_MediaContent Magento_MediaContentApi Magento_MediaContentCatalog Magento_MediaContentCms Magento_MediaContentSynchronization Magento_MediaContentSynchronizationApi Magento_MediaContentSynchronizationCatalog Magento_MediaContentSynchronizationCms Magento_AdobeStockAsset Magento_MediaGalleryApi Magento_MediaGalleryCatalog Magento_MediaGalleryCatalogIntegration Magento_MediaGalleryCatalogUi Magento_MediaGalleryCmsUi Magento_MediaGalleryIntegration Magento_MediaGalleryMetadata Magento_MediaGalleryMetadataApi Magento_MediaGalleryRenditions Magento_MediaGalleryRenditionsApi Magento_MediaGallerySynchronization Magento_MediaGallerySynchronizationApi Magento_MediaGallerySynchronizationMetadata Magento_AdobeStockImageAdminUi Magento_MediaGalleryUiApi Magento_CatalogWidget Magento_MessageQueue Magento_ConfigurableImportExport Magento_MsrpConfigurableProduct Magento_MsrpGroupedProduct Magento_InventoryInStorePickupMultishipping Magento_MysqlMq Magento_NewRelicReporting Magento_Newsletter Magento_NewsletterGraphQl Magento_OfflinePayments Magento_SalesRule Magento_Sitemap Magento_PageBuilder Magento_PageBuilderAnalytics Magento_GraphQlCache Magento_CardinalCommerce Magento_PaymentGraphQl Magento_Vault Magento_Paypal Magento_PaypalGraphQl Magento_Persistent Magento_ProductAlert Magento_ProductVideo Magento_CheckoutAgreements Magento_QuoteAnalytics Magento_QuoteBundleOptions Magento_QuoteConfigurableOptions Magento_QuoteDownloadableLinks Magento_InventoryConfigurableProductAdminUi Magento_ReCaptchaAdminUi Magento_ReCaptchaCheckout Magento_ReCaptchaCheckoutSalesRule Magento_ReCaptchaContact Magento_ReCaptchaCustomer Magento_ReCaptchaFrontendUi Magento_ReCaptchaMigration Magento_ReCaptchaNewsletter Magento_ReCaptchaPaypal Magento_ReCaptchaReview Magento_ReCaptchaSendFriend Magento_ReCaptchaStorePickup Magento_ReCaptchaUi Magento_ReCaptchaUser Magento_ReCaptchaValidation Magento_ReCaptchaValidationApi Magento_ReCaptchaVersion2Checkbox Magento_ReCaptchaVersion2Invisible Magento_ReCaptchaVersion3Invisible Magento_ReCaptchaWebapiApi Magento_ReCaptchaWebapiGraphQl Magento_ReCaptchaWebapiRest Magento_ReCaptchaWebapiUi Magento_RelatedProductGraphQl Magento_ReleaseNotification Magento_RemoteStorage Magento_InventoryLowQuantityNotificationAdminUi Magento_RequireJs Magento_Review Magento_ReviewAnalytics Magento_ReviewGraphQl Magento_AwsS3 Magento_Rss Magento_PageBuilderAdminAnalytics Magento_CatalogRuleConfigurable Magento_SalesAnalytics Magento_SalesGraphQl Magento_SalesInventory Magento_OfflineShipping Magento_ConfigurableProductSales Magento_UrlRewrite Magento_UrlRewriteGraphQl Magento_CustomerAnalytics Magento_Securitytxt Magento_SendFriend Magento_SendFriendGraphQl Magento_InventoryInStorePickupSalesAdminUi Magento_AwsS3PageBuilder Magento_InventoryGraphQl Magento_CatalogCmsGraphQl Magento_Swagger Magento_SwaggerWebapi Magento_SwaggerWebapiAsync Magento_Swatches Magento_SwatchesGraphQl Magento_SwatchesLayeredNavigation Magento_Tax Magento_TaxGraphQl Magento_TaxImportExport Magento_AsynchronousOperations Magento_ThemeGraphQl Magento_Translation Magento_GoogleOptimizer Magento_Ups Magento_SampleData Magento_CatalogUrlRewriteGraphQl Magento_AdminAdobeIms Magento_Usps Magento_InventoryConfigurableProductFrontendUi Magento_PaypalCaptcha Magento_VaultGraphQl Magento_Version Magento_InventoryInStorePickupWebapiExtension Magento_WebapiAsync Magento_WebapiSecurity Magento_Weee Magento_WeeeGraphQl Magento_CurrencySymbol Magento_Wishlist Magento_WishlistAnalytics Magento_WishlistGraphQl

List of disabled modules: Magento_TwoFactorAuth Aitoc_Core Aitoc_OptionsManagement Amasty_Base Amasty_Mage245Fix Amasty_Oaction Amasty_Ogrid Amasty_OrderAttributesSubscriptionPackage Amasty_Orderattr Betagento_Developer Geissweb_Euvat Hyva_Theme Hyva_Email Hyva_GraphqlTokens Hyva_GraphqlViewModel Hyva_CompatModuleFallback Mirasvit_Core Magefan_Community Hyva_ThemeFallback MageWorx_Info MageWorx_OrdersBase MageWorx_OrderEditor MageWorx_OrdersGrid Magefan_AdminUserGuide Magefan_Blog Magefan_BlogGraphQl Hyva_MagefanBlog Magefan_GoogleTagManager Magefan_GoogleTagManagerPlus Magefan_WysiwygAdvanced Mageplaza_Core Mageplaza_DeliveryTime Mageplaza_GeoIP Mageplaza_Osc Mageplaza_PdfInvoice Mirasvit_Search Mirasvit_Misspell Mirasvit_Report Mirasvit_SearchAutocomplete Hyva_MirasvitSearchAutocomplete Mirasvit_SearchElastic Mirasvit_SearchGraphQl Mirasvit_SearchLanding Mirasvit_SearchMysql Mirasvit_SearchReport Mirasvit_SearchSphinx Mirasvit_SearchUltimate PayPal_Braintree PayPal_BraintreeGraphQl Temando_ShippingRemover Wemessage_AntiSpam Wemessage_CopernicaWebMarketing Wemessage_GeneralImport Wemessage_ValidateCheckoutFields

[engcom-Bravo]

Hi @Naberdz,

Thanks for your update.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the screenshots.

Steps to reproduce

• Create new order and check email.

We are getting mails successfully.

Kindly recheck the issue on Magento 2.4-develop instance and check if any 3rd party extensions / modules enabled is causing this issue.

it is recommended to verify the issue on Magento 2.4-develop instance as it is an upcoming 2.4.x release and have latest code base.

Thanks.

[Naberdz]

i see now what is wrong.. it seem we use old templates there in new ones the variables are different: {{var order_data.customer_name}}

although when we useInsert variable in old template it gives back same old variables. which do not work.

Any advice on how to fix it ?

[hostep]

The following documentation might be helpful in your case: https://developer.adobe.com/commerce/frontend-core/guide/templates/email-migration/

[engcom-Bravo]

@hostep Thanks for your contribution & collaboration over here.

@Naberdz Please refer this document https://developer.adobe.com/commerce/frontend-core/guide/templates/email-migration/ and please let us know if you are still facing any issue.

Thanks.

[engcom-Bravo]

Hi @Naberdz,

We have noticed that this issue has not been updated since long time.Hence we assume that this issue is fixed now, so we are closing it. Please raise a fresh ticket or reopen this ticket if you need more assistance on this.

Thanks.