Impossible to edit a Widget with PageBuilder after it is saved once

[vbidou]

Preconditions and environment

• Magento version: 2.4.6
• Anything else that would help a developer reproduce the bug

Steps to reproduce

1. Navigate to Content on Back-End (for example Home page)
2. Open Page Builder
3. Create a ProductsList widget.
4. Save it and exit.
5. Re-enter the PageBuilder.
6. Try to edit the Widget.

Expected result

When mouseover the widget section the menu to Edit should appear.

Actual result

No Edit menu appears on mousover the widget section.

Additional information

No response

Release note

No response

Triage and priority

• [ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [X] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

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[m2-assistant[bot]]

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[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Bravo, here is your Magento Instance: https://9b08eb313452b52526e43da201766bac.instances-prod.magento-community.engineering Admin access: https://9b08eb313452b52526e43da201766bac.instances-prod.magento-community.engineering/admin_84c3 Login: 8efdc09b Password: 8c2a14a98d1a

[vbidou]

I tested on your Magento instance server and the widget seems to work...

On my Magneto 2.4.6, here is what I see...

[vbidou]

For information, the widgets which doesn't show are from this section of PageBuilder:

[engcom-Bravo]

Hi @vbidou,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the attached video.

Steps to reproduce

• Navigate to Content on Back-End (for example Home page)
• Open Page Builder
• Create a ProductsList widget.
• Save it and exit.
• Re-enter the PageBuilder.
• Try to edit the Widget.

When mouseover the widget section the menu to Edit section is appeared successfully.

https://github.com/magento/magento2/assets/51680745/4e6282d3-4c69-46fc-a826-20e5ddf943a0

Kindly recheck the behaviour on Magento 2.4-develop instance and elaborate steps to reproduce if the issue is still reproducible.

it is recommended to verify the issue on Magento 2.4-develop instance as it is an upcoming 2.4.x release and have latest code base. Thanks.

[vbidou]

Update: The issue happened after switching Magento from Production mode to developper mode. As we can't replicate the issue, we are recovering backup to better understand the root cause.

[engcom-Bravo]

Thanks for your contribution & collaboration over here @jerry32410

Hi @vbidou,

Thanks for your update.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the screenshots.

We have checked after switching Magento from Production mode to developper mode.

Kindly recheck the behaviour on Magento 2.4-develop instance and elaborate steps to reproduce if the issue is still reproducible.

Thanks.

[vbidou]

Dear Team, After long and deep investigations, we have identified that the issue was due to 2 aheadworks extensions which affected the pagebuilder javascript. The issue was pushed to their dev department for a fix. This iussue can be marked as resolved for now. Thanks for your support in determining that it is not a core Magento script issue. Best regards