Shipping Lable Not Created After Shipping

Vishrootways commented 1 year ago

Preconditions and environment

Magento Version: Open Source 2.4.6 and Adobe Commerce Cloud 2.4.6
PHP Version: 8.1 as well as 8.2
Enable any native Magento shipping method like UPS, USPS, FedEx

Steps to reproduce

Step 1: Generate an order of any item from the Magento 2 front end. (NOTE: Select UPS shipping method)
Step 2: Go to the Magento admin > SALES > Orders; here open your order
Step 3: Click on the "Ship" button.
Step 4: Now uncheck "Create shipping Label" checkbox (that means we do not want to create the shipping label)
Step 5: Click on the "Submit Shipment" button.
Step 6: After the above steps, the shipment is created.
Step 7: Now navigate to the "Shipments" tab from the view order page left sidebar.
Step 8: - Open your recently created shipment.
Step 9: Click on the "Create Shipping Label" button, and it will open the Create Packages page.
Step 10: Click on the "Add Products to Package" button.
Step 11: Here, you will notice no products will populate to select after clicking on the "Add Products to Package" button.

Expected result

Order items should be displayed when clicking the "Add Products to Package" button.

Actual result

Order items are not displayed when clicking the "Add Products to Package" button.

Additional information

No response

Release note

No response

Triage and priority

[ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
[ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
[ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
[ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
[ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

m2-assistant[bot] commented 1 year ago

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m2-assistant[bot] commented 1 year ago

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engcom-Bravo commented 1 year ago

Hi @Vishrootways,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is reproducible.Kindly refer the attached video.

Steps to reproduce

Step 1: Generate an order of any item from the Magento 2 front end. (NOTE: Select UPS shipping method)
Step 2: Go to the Magento admin > SALES > Orders; here open your order
Step 3: Click on the "Ship" button.
Step 4: Now uncheck "Create shipping Label" checkbox (that means we do not want to create the shipping label)
Step 5: Click on the "Submit Shipment" button.
Step 6: After the above steps, the shipment is created.
Step 7: Now navigate to the "Shipments" tab from the view order page left sidebar.
Step 8: - Open your recently created shipment.
Step 9: Click on the "Create Shipping Label" button, and it will open the Create Packages page.
Step 10: Click on the "Add Products to Package" button.
Step 11: Here, you will notice no products will populate to select after clicking on the "Add Products to Package" button.

https://github.com/magento/magento2/assets/51680745/c654b8ee-b187-470a-88f4-c050b6e10d63

We have placed order using UPS shipping method and we are not able to create shipping label after shipment.when clicking on Add Products to Package the products are not adding to packages.

Hence Confirming this issue.

Thanks.

github-jira-sync-bot commented 1 year ago

:white_check_mark: Jira issue https://jira.corp.adobe.com/browse/AC-9000 is successfully created for this GitHub issue.

m2-assistant[bot] commented 1 year ago

:white_check_mark: Confirmed by @engcom-Bravo. Thank you for verifying the issue.
Issue Available: @engcom-Bravo, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

vinothjkgds commented 1 year ago

@magento I am working on this

m2-assistant[bot] commented 1 year ago

Hi @vinothjkgds! :wave: Thank you for collaboration. Only members of Community Contributors Team are allowed to be assigned to the issue. Please use @magento add to contributors team command to join Contributors team.

aasim110 commented 1 year ago

@magento I'm working on this

Vishrootways commented 11 months ago

Hello, Please let us know if there is any fixes for this open issue.

magentix commented 10 months ago

For more info, this issue was introduced with this commit:

https://github.com/magento/magento2/commit/eb8cd708869546a203b17b922c2ce573a6c7f35d

When shipment was created, the item input qty no longer exists, and item is undefined.

magentix commented 10 months ago

@aasim110 are you working on it?

magento / magento2