It's time to change your password link not working.

[parbat-evrig]

Preconditions and environment

• Magento 2.4.6

Steps to reproduce

1. Login to admin panel
2. If your password expired and Password Change setting set to Recommended you will a message "It's time to change your password." with link.
3. When you click on this link then simply same page will be refreshed.
4. No way to reset password.

Expected result

It should redirect to reset/change admin password page.

Actual result

It is not redirecting to reset/change admin password page.Simply refresh admin dashboard page.

Additional information

In same admin dashboard page if click on user icon then on Account Setting, it directs to reset/change admin password page. I think issue is in key that is added to link url.

Release note

No response

Triage and priority

• [X] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [X] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

Hi @parbat-evrig. Thank you for your report. To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

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[m2-assistant[bot]]

Hi @engcom-Bravo. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

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[devchris79]

Are you using Porto theme?

[parbat-evrig]

Are you using Porto theme?

@devchris79 No, I am using luma theme.

[devchris79]

May be related to #35667

[parbat-evrig]

May be related to #35667

No, that is different.

[parbat-evrig]

Dashboard message:- vendor/magento/module-user/Observer/Backend/AuthObserver.php Line no- 203 $myAccountUrl = $this->url->getUrl('adminhtml/system_account/'); Above url not Working.

Admin user nav:- vendor/magento/module-backend/view/adminhtml/templates/page/header.phtml Line No:- 23 <?= /* @noEscape */ $block->getUrl('adminhtml/system_account/index') ?> Above url is working.

After debugging it more found out that key value in url is diff-diff for both.

[engcom-Bravo]

Hi @parbat-evrig,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is reproducible.Kindly refer the attached video.

Steps to reproduce

• Login to admin panel
• If your password expired and Password Change setting set to Recommended you will a message "It's time to change your password." with link.
• When you click on this link then simply same page will be refreshed.
• No way to reset password.

We have changed Password change setting as Recommended.

https://github.com/magento/magento2/assets/51680745/7009466f-0c2b-4b7e-8ee7-2eb06b940e87

After login to Admin dashboard when we click on It's time to change your password it is not redirecting to password change page it is just refreshing the admin page.

Hence Confirming the issue.

Thanks.

[github-jira-sync-bot]

:white_check_mark: Jira issue https://jira.corp.adobe.com/browse/AC-9357 is successfully created for this GitHub issue.

[m2-assistant[bot]]

:white_check_mark: Confirmed by @engcom-Bravo. Thank you for verifying the issue.
Issue Available: @engcom-Bravo, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[BeggiNN]

@magento I am working on this

[BeggiNN]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @BeggiNN. Thank you for your request. I'm working on Magento instance for you.

[BeggiNN]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @BeggiNN. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @BeggiNN, here is your Magento Instance: https://5678ca713df99edbc1b8054932b229b5.instances-prod.magento-community.engineering Admin access: https://5678ca713df99edbc1b8054932b229b5.instances-prod.magento-community.engineering/admin_28f6 Login: 30521989 Password: 5e23b56b57a2

[parbat-evrig]

Hi @BeggiNN , any update here ?

[BeggiNN]

@parbat-evrig I'm in the process

[BeggiNN]

@magento I am working on this

[Kristhian92]

Hello everyone, at the moment I am trying to find a solution but I haven't found it, could you help me, thank you

[parbat-evrig]

Hello Kristhian,

Did you apply this patch https://github.com/magento/magento2/pull/37978/commits/a40555914794446146c004e3ebf973f6802902d5 ?

On Fri, 12 Apr 2024 at 07:38, Kristhian Lizcano @.***> wrote:

Hello everyone, at the moment I am trying to find a solution but I haven't found it, could you help me, thank you

— Reply to this email directly, view it on GitHub https://github.com/magento/magento2/issues/37902#issuecomment-2050838047, or unsubscribe https://github.com/notifications/unsubscribe-auth/A7J7SRHEWA75VNIXABOKAEDY446Y7AVCNFSM6AAAAAA3YBAZV2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANJQHAZTQMBUG4 . You are receiving this because you were mentioned.Message ID: @.***>

[cristhianlizcanov]

Hello, I am trying to customize the message its time change the password so that when I click on it, it redirects me to Account Settings to renew the password and it does not take me to the Dashboard again. I don't know what file to change in my vendor.