Some Files Disappeared After Deleting a Folder in Media Gallery

[suganu25]

Preconditions

1. Magento OpenSource 2.4.4/2.4.3

Steps to reproduce

1. Login the Magento Back Office.
2. Create two folders with matching prefixes on the same path in Media Gallery, for example, one named “abc” and the other “abc123”. These two folders are in the “category” folder.
3. Upload some files into both folders.
4. Delete the “abc” folder using the delete button in Media Gallery.

Expected result

1. The “abc” folder has been deleted.
2. The “abc123” folder has not been deleted.
3. All files in the “abc123” folder can be found.

Actual result

1. The “abc” folder has been deleted (this is the same as the expected result above).
2. The “abc123” folder has not been deleted (this is the same as the expected result above).
3. All files in the “abc123” folder cannot be found.
4. However, all files in the “abc123” folder have not actually been deleted, and we were able to make the files appear after running the command “php bin/magento media-gallery:sync”.

If someone knows how to avoid the problem, please let me know it.

[m2-assistant[bot]]

Hi @suganu25. Thank you for your report. To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

• @magento give me 2.4-develop instance - upcoming 2.4.x release
• For more details, review the Magento Contributor Assistant documentation.
• Add a comment to assign the issue: @magento I am working on this

• To learn more about issue processing workflow, refer to the Code Contributions.

  Join Magento Community Engineering Slack and ask your questions in #github channel. :warning: According to the Magento Contribution requirements, all issues must go through the Community Contributions Triage process. Community Contributions Triage is a public meeting. :clock10: You can find the schedule on the Magento Community Calendar page. :telephone_receiver: The triage of issues happens in the queue order. If you want to speed up the delivery of your contribution, join the Community Contributions Triage session to discuss the appropriate ticket.

[m2-assistant[bot]]

Hi @engcom-Bravo. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

• [ ] 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• [ ] 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• [ ] 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• [ ] 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
• [ ] 5. Add label Issue: Confirmed once verification is complete.
• [ ] 6. Make sure that automatic system confirms that report has been added to the backlog.

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Bravo, here is your Magento Instance: https://7a8b53601bbf0c566a91abe3992abfcb.instances-prod.magento-community.engineering Admin access: https://7a8b53601bbf0c566a91abe3992abfcb.instances-prod.magento-community.engineering/admin_ab3f Login: 908aa5c7 Password: bb4520fc3983

[engcom-Bravo]

Hi @suganu25,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is reproducible.Kindly refer the screenshots.

Steps to reproduce

• Login the Magento Back Office.
• Create two folders with matching prefixes on the same path in Media Gallery, for example, one named “abc” and the other “abc123”. These two folders are in the “category” folder.
• Upload some files into both folders.
• Delete the “abc” folder using the delete button in Media Gallery.

After deleting abc we are not able to find files in abc123 since we have deleted only abc folder.

But by this command php bin/magento media-gallery:sync we are able to retrieve the files in abc123.

Hence Confirming the issue.

Thanks.

[github-jira-sync-bot]

:white_check_mark: Jira issue https://jira.corp.adobe.com/browse/AC-9639 is successfully created for this GitHub issue.

[m2-assistant[bot]]

:white_check_mark: Confirmed by @engcom-Bravo. Thank you for verifying the issue.
Issue Available: @engcom-Bravo, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[shunmugakumaran]

Hi the same issue reproducible in 2.4.6-p2 can we have any any patch regarding for this @engcom-Bravo

[suganu25]

Hi @engcom-Bravo I wanted to bring to your attention that I've noticed a bug in the code, and I believe I have a potential fix for it. I have tested this fix in my local environment, and it appears to successfully resolve the issue. Best regards,