Loggedin customer address comes twice when we are placing order with Payflow credit card

magento / magento2

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Loggedin customer address comes twice when we are placing order with Payflow credit card #38444

Open brianrootways opened 8 months ago

brianrootways commented 8 months ago

Preconditions and environment

Magento version - 2.4.6-p3
Anything else that would help a developer reproduce the bug

Steps to reproduce

when I place an order: logged in customer > choose to add new address at shipping step > choose save to address book > ship here > new ship address selected > credit card method (Payflow credit card) > select the "My billing and shipping address are the same" checkbox under credit card method so that the order will use the new address as bill address > place the order

I see that the newly added address saved to the customer account twice. Please check the attached video for your reference.

Expected result

Customer address must be saved 1 time.

https://github.com/magento/magento2/assets/68637204/c306219c-47d2-4cb7-bfd1-495026902212

Actual result

Customer address must be saved 1 time.

Additional information

No response

Release note

No response

Triage and priority

[ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
[ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
[ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
[ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
[ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

m2-assistant[bot] commented 8 months ago

Hi @brianrootways. Thank you for your report. To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

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m2-assistant[bot] commented 8 months ago

Hi @engcom-Dash. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

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brianrootways commented 8 months ago

@engcom-Dash You can reproduce the issue even in the vanilla Magento 2.4.6-p3 version. Please check from your side. Let us know if you need anything else.

engcom-Dash commented 8 months ago

@magento give me 2.4-develop instance

magento-deployment-service[bot] commented 8 months ago

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

magento-deployment-service[bot] commented 8 months ago

Hi @engcom-Dash, here is your Magento Instance: https://c431f0b00f162e5c6627970e4e850b07.instances-prod.magento-community.engineering Admin access: https://c431f0b00f162e5c6627970e4e850b07.instances-prod.magento-community.engineering/admin_0fb7 Login: ff480150 Password: 4f3619132e0d

engcom-Dash commented 8 months ago

Hi @brianrootways

Thanks for reporting and collaboration.

Verified the issue on magento 2.4.6-p3 and 2.4.7-beta 2 but the issue is not reproducible.

We are seeing the address save only once. Please refer the attached screenshots.

Will test in 2.4 dev instance and update the results.

brianrootways commented 8 months ago

@engcom-Dash can you please give me instance of 2.4.6-p3 we will check and replicate the issue for you. We have checked and we are able to generate from our side.

brianrootways commented 8 months ago

@engcom-Dash I have set up vanilla Magento 2.4.6-p3 on our server and added single category and one product for testing. We put payflow pro settings and paypal express settings for one store. When I try to checkout with Payflow credit card with newly address we are getting duplicate address save in the customer address area. Here I give you a video for your reference.

https://github.com/magento/magento2/assets/68637204/5466c493-963d-4ff5-ba78-de9b154b4de2

engcom-Dash commented 8 months ago

Hi @brianrootways

Thanks for reporting and collaboration.

Verified the issue in magento 2.4 dev instance and the issue is reproduce. Hence, confirming the issue.

We are seeing when placing order with Payflow credit card the customer address is coming twice in the address book.

Please refer the attached screen recording.

https://github.com/magento/magento2/assets/60198592/55f1cb9c-9161-4080-a1bb-90cafa126aa5

github-jira-sync-bot commented 8 months ago

:white_check_mark: Jira issue https://jira.corp.adobe.com/browse/AC-11506 is successfully created for this GitHub issue.

m2-assistant[bot] commented 8 months ago

:white_check_mark: Confirmed by @engcom-Dash. Thank you for verifying the issue.
Issue Available: @engcom-Dash, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

github-jira-sync-bot commented 8 months ago

:x: You don't have permission to export this issue.

brianrootways commented 8 months ago

@engcom-Dash Please try to fix this issue ASAP so we can go live.

brianrootways commented 7 months ago

@engcom-Dash, Any update? Please try to fix this issue ASAP so we can go live.

brianrootways commented 7 months ago

Any update? Please try to fix this issue as soon as possible so we can go live. This is a serious issue for the customer.

duncan16101994 commented 1 week ago

any update?

magento / magento2

Loggedin customer address comes twice when we are placing order with Payflow credit card #38444

Preconditions and environment

Steps to reproduce

Expected result

Actual result

Additional information

Release note

Triage and priority

To learn more about issue processing workflow, refer to the Code Contributions.