[ISSUE] PageBuilder Banner element - upload new image button is not responding

[Nurgiel]

Preconditions and environment

• Magento version 2.4.7 (commerce and community)

Steps to reproduce

1. Edit a product
2. Scroll to and expand content section
3. Click edit with page builder
4. Insert a row
5. Add Banner element to the row
6. Hover over "Edit Banner Text" - "Upload Image" / "Select from Gallery" popup should appear.
7. Click on "Upload Image"

Expected result

You should be able to upload images after clicking "Upload Image".

Actual result

No response when clicking "Upload Image"

Additional information

Workaround is to click on "cog wheel" to open the detailed form and there the upload image functionality works.

Release note

No response

Triage and priority

• [ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [X] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

Hi @Nurgiel. Thank you for your report. To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

• @magento give me 2.4-develop instance - upcoming 2.4.x release
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[m2-assistant[bot]]

Hi @engcom-Bravo. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

• [ ] 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• [ ] 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• [ ] 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• [ ] 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

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• [ ] 5. Add label Issue: Confirmed once verification is complete.
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[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Bravo, here is your Magento Instance: https://126dc0a18465cebd613327e2822d4d45.instances-prod.magento-community.engineering Admin access: https://126dc0a18465cebd613327e2822d4d45.instances-prod.magento-community.engineering/admin_6e2a Login: 53e4c4a9 Password: dfe2c43c6c9c

[engcom-Bravo]

Hi @Nurgiel,

Thanks for your reporting and collaboration.

We have verified the issue in Latest 2.4-develop instance and the issue is not reproducible.Kindly refer the attached video.

Steps to reproduce

• Edit a product
• Scroll to and expand content section
• Click edit with page builder
• Insert a row
• Add Banner element to the row
• Hover over "Edit Banner Text" - "Upload Image" / "Select from Gallery" popup should appear.
• Click on "Upload Image"

https://github.com/user-attachments/assets/0bf94e44-37ce-40f7-b1a4-2eb09d7c7703

We are able to upload the images successfully.

Kindly recheck the issue in Latest 2.4-develop instance and elaborate the steps to reproduce if the issue is still reproducible.

Thanks.

[Nurgiel]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @Nurgiel. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @Nurgiel, here is your Magento Instance: https://126dc0a18465cebd613327e2822d4d45.instances-prod.magento-community.engineering Admin access: https://126dc0a18465cebd613327e2822d4d45.instances-prod.magento-community.engineering/admin_845c Login: 40bfae26 Password: a30391052ff2

[Nurgiel]

Hey @engcom-Bravo ,

What you did is the workaround I mentioned. There it works fine.

I just replicated the issue again on the provided 2.4-develop instance and made a screenshot to better point out the button that is not working properly:

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Bravo, here is your Magento Instance: https://126dc0a18465cebd613327e2822d4d45.instances-prod.magento-community.engineering Admin access: https://126dc0a18465cebd613327e2822d4d45.instances-prod.magento-community.engineering/admin_12d7 Login: 303dacce Password: 5f445294568b

[engcom-Bravo]

Hi @Nurgiel,

Thanks for your update.

We have verified the issue in Latest 2.4-develop instance and the issue is reproducible.Kindly refer the attached video.

https://github.com/user-attachments/assets/43bf4d37-3e6f-40f2-acdf-1ad38309223e

No response when clicking "Upload Image"

Hence Confirming the issue.

Thanks.

[github-jira-sync-bot]

:white_check_mark: Jira issue https://jira.corp.adobe.com/browse/AC-12799 is successfully created for this GitHub issue.

[m2-assistant[bot]]

:white_check_mark: Confirmed by @engcom-Bravo. Thank you for verifying the issue.
Issue Available: @engcom-Bravo, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.