Widget Layout Update section is not available

[tranngan97]

Preconditions and environment

Magento 2.4.7p-2

Steps to reproduce

1. Go to Content -> Widget
2. Add layout update section to set on specific pages
3. Save and open the widget again

Expected result

1. Layout Update section is available
2. Not see js error

Actual result

Some time layout update is not available and show alot of js error Error is gone after I refresh browser, but sometime it happen again

Additional information

No response

Release note

No response

Triage and priority

• [ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [X] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

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[m2-assistant[bot]]

Hi @engcom-Bravo. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

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[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Bravo, here is your Magento Instance: https://8f77084506e71dc31845544d28ce20aa.instances-prod.magento-community.engineering Admin access: https://8f77084506e71dc31845544d28ce20aa.instances-prod.magento-community.engineering/admin_8a98 Login: 5e01856b Password: 4829c22f4029

[engcom-Bravo]

Hi @tranngan97,

Thanks for your reporting and collaboration.

We have verified the issue in Latest 2.4-develop instance and the issue is not reproducible.kindly refer the attached video.

Steps to reproduce

• Go to Content -> Widget
• Add layout update section to set on specific pages
• Save and open the widget again

There is no Js error and Layout Update section is available

https://github.com/user-attachments/assets/f5ea0de3-3dd6-4602-b766-247a7f6bdd19

Kindly recheck the issue in Latest 2.4-develop instance and elaborate the steps to reproduce if the issue is still reproducible.

Thanks.

[engcom-Bravo]

Hi @tranngan97,

We have noticed that this issue has not been updated since long time.
Hence we assume that this issue is fixed now, so we are closing it. Please feel to raise a fresh ticket or reopen this ticket if you need more assistance on this.

Thanks.