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4 days ago Hi @HyflerSD. Thank you for your report. To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce.
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HyflerSD
Preconditions and environment
Many customers who are having this issue of the spinning wheel. I looked at a lot of the logs and noticed very long response times. Could this be because of my server or is this to do with payflow? What happens in many of these cases is that the payflow response from the redirect is the last thing that happens, the subsequent charge request does not trigger. Even after multiple attempts for some customers it does not work. However it works for other customers, but still takes a long time (over 15 seconds after hitting place order for most customer. I've also attached a video from our monitoring tool
Steps to reproduce
Have magento 2.4.7-p1 and use paypal payflow pro credit card
Expected result
Order placed Succesfully and customer redirected to order success page
Actual result
Spinning wheel stays on screen due to charge request not going out infinite.webm
Additional information
There are no errors in the logs, just the payment log here with payflow cycle missing the actual charge request.
[2024-11-14T17:59:42.401747+00:00] main.DEBUG: array ( 'request' => array ( 'user' => '', 'vendor' => 'ntsecurity', 'partner' => 'PayPal', 'pwd' => '', 'verbosity' => 'HIGH', 'BUTTONSOURCE' => 'Magento_2_Community', 'tender' => 'C', 'trxtype' => 'A', 'amt' => 0, 'currency' => 'USD', 'createsecuretoken' => 'Y', 'securetokenid' => 'PTI3SjYfuFjTMcu2u3LKWmzq28IQRziw', 'returnurl' => 'https://www.website.com/paypal/transparent/redirect/', 'errorurl' => 'https://www.website.com/paypal/transparent/redirect/', 'cancelurl' => 'https://www.website.com/paypal/transparent/redirect/', 'disablereceipt' => 'TRUE', 'silenttran' => 'TRUE', 'firstname' => 'User', 'lastname' => 'Lastnallor', 'street' => 'some street', 'city' => 'Salinas', 'state' => 'CA', 'zip' => '93907', 'country' => 'US', 'email' => 'user@email.com', 'shiptofirstname' => 'User', 'shiptolastname' => 'Lastnallor', 'shiptostreet' => 'some street', 'shiptocity' => 'Salinas', 'shiptostate' => 'CA', 'shiptozip' => '93907', 'shiptocountry' => 'US', ), 'result' => array ( 'result' => '0', 'securetoken' => 'FqVKwTig2Ik6Sqzo7fjOe3AO4', 'securetokenid' => 'PTI3SjYfuFjTMcu2u3LKWmzq28IQRziw', 'respmsg' => 'Approved', 'result_code' => '0', ), ) [] [] [2024-11-14T17:59:50.036746+00:00] main.DEBUG: array ( 'PayPal PayflowPro redirect:' => array ( 'ZIP' => '93907', 'BILLTOCOUNTRY' => 'US', 'TRANSTIME' => '2024-11-14 09:59:46', 'FIRSTNAME' => 'User', 'EMAIL' => 'user@email.com', 'ACCT' => '', 'STATETOSHIP' => 'CA', 'RRN' => '9wcgrn8f', 'SECURETOKENID' => 'PTI3SjYfuFjTMcu2u3LKWmzq28IQRziw', 'AVSDATA' => 'YYY', 'COUNTRY' => 'US', 'EXPDATE' => '', 'LASTNAME' => 'Lastnallor', 'VERIFICATIONID' => '9wcgrn8f', 'SHIPTOZIP' => '93907', 'BILLTOFIRSTNAME' => 'User', 'ADDRESSTOSHIP' => 'some street', 'CVV2MATCH' => 'X', 'RESPTEXT' => 'verified', 'SECURETOKEN' => 'FqVKwTig2Ik6Sqzo7fjOe3AO4', 'SHIPTOCITY' => 'Salinas', 'RESPMSG' => 'Verified', 'BILLTOEMAIL' => 'user@email.com', 'AMT' => '0.00', 'TRANSACTIONID' => '9wcgrn8f', 'NAME' => 'User Name', 'SHIPTOCOUNTRY' => 'US', 'BILLTONAME' => 'User Name', 'ADDRESS' => 'some street ', 'PNREF' => 'BP3K9B4FDD6B', 'BILLTOSTREET' => 'some street', 'STATE' => 'CA', 'AVSADDR' => 'Y', 'BILLTOSTATE' => 'CA', 'COUNTRYTOSHIP' => 'US', 'AVSZIP' => 'Y', 'BILLTOZIP' => '93907', 'BILLTOCITY' => 'Salinas', 'SHIPTOSTATE' => 'CA', 'CITYTOSHIP' => 'Salinas', 'NAMETOSHIP' => 'User Name', 'SHIPTOSTREET' => 'some street', 'PROCAVS' => 'Y', 'CITY' => 'Salinas', 'ZIPTOSHIP' => '93907', 'BILLTOLASTNAME' => 'Lastnallor', 'CARDTYPE' => '3', 'RESULT' => '0', ), ) [] [] [2024-11-14T17:59:51.206255+00:00] main.DEBUG: array ( 'PayPal PayflowPro response:' => array ( 'ZIP' => '93907', 'BILLTOCOUNTRY' => 'US', 'TRANSTIME' => '2024-11-14 09:59:46', 'FIRSTNAME' => 'User', 'EMAIL' => 'user@email.com', 'ACCT' => '', 'STATETOSHIP' => 'CA', 'RRN' => '9wcgrn8f', 'SECURETOKENID' => 'PTI3SjYfuFjTMcu2u3LKWmzq28IQRziw', 'AVSDATA' => 'YYY', 'COUNTRY' => 'US', 'EXPDATE' => '', 'LASTNAME' => 'Lastnallor', 'VERIFICATIONID' => '9wcgrn8f', 'SHIPTOZIP' => '93907', 'BILLTOFIRSTNAME' => 'User', 'ADDRESSTOSHIP' => 'some street', 'CVV2MATCH' => 'X', 'RESPTEXT' => 'verified', 'SECURETOKEN' => 'FqVKwTig2Ik6Sqzo7fjOe3AO4', 'SHIPTOCITY' => 'Salinas', 'RESPMSG' => 'Verified', 'BILLTOEMAIL' => 'user@email.com', 'AMT' => '0.00', 'TRANSACTIONID' => '9wcgrn8f', 'NAME' => 'User Name', 'SHIPTOCOUNTRY' => 'US', 'BILLTONAME' => 'User Name', 'ADDRESS' => 'some street', 'PNREF' => 'BP3K9B4FDD6B', 'BILLTOSTREET' => 'some street', 'STATE' => 'CA', 'AVSADDR' => 'Y', 'BILLTOSTATE' => 'CA', 'COUNTRYTOSHIP' => 'US', 'AVSZIP' => 'Y', 'BILLTOZIP' => '93907', 'BILLTOCITY' => 'Salinas', 'SHIPTOSTATE' => 'CA', 'CITYTOSHIP' => 'Salinas', 'NAMETOSHIP' => 'User Name', 'SHIPTOSTREET' => 'some street', 'PROCAVS' => 'Y', 'CITY' => 'Salinas', 'ZIPTOSHIP' => '93907', 'BILLTOLASTNAME' => 'Lastnallor', 'CARDTYPE' => '3', 'RESULT' => '0', ), ) [] []
Release note
No response
Triage and priority