Paypal checkout error : 10413-The totals of the cart item amounts do not match order amounts.

[sneha-sukumaran]

Preconditions

1. Magento version 2.0.7

   Steps to reproduce

1.Add a new product "Silver Ring" with price 53.68 2.Create a new coupon "OCT10" with Apply to Shipping Amount to yes and 10% discount. 3.Add 8 quantity of Silver ring product to cart. Proceed to checkout. 4.Apply coupon. 5.Select Paypal payment method and continue.

Expected result

1. Navigate to paypal page and complete the payment.

   Actual result

2. Navigates to shopping cart with 10413-The totals of the cart item amounts do not match order amounts. error.

[alena-marchenko]

Hi @sneha-sukumaran

Are you able to reproduce this issue on the latest develop branch? Thank you.

[sneha-sukumaran]

@alena-marchenko I did not check it on the latest branch. But i think it should be reproducible.

[alena-marchenko]

Hi @sneha-sukumaran

I was unable to reproduce the issue on both develop and 2.1 branch. Please provide us with debug logs that contains request to PayPal and response from it for further investigation.

[joni-jones]

Hi, @sneha-sukumaran . We are closing this issue because it hasn’t been updated in more than two weeks.

If you can still reproduce this issue, please, be free to reopen it.

[jaywilliams]

I've just encountered this issue with a Magento v2.1 store, when applying a site-wide discount.

See Also: http://stackoverflow.com/questions/10191209/paypal-api-the-totals-of-the-cart-item-amounts-do-not-match-order-amounts

So yes, this issue is still a problem. As a temporary solution, I followed the advice in issue https://github.com/magento/magento2/issues/5735#issuecomment-243097801 to disable transferring cart items to PayPal.

[JerryLosey]

Just ran across this problem as well. Haven't tried the above "fix".

[cvocke]

Still running into this issue on 2.1.9 EE with Paypal Express for Payflow Pro. Setting "Transfer cart items" to No is working as a temporary fix for us as well

[ghost]

We face this same issue after applying discount copon. I am using paypal express checkout. Paypal Request:

'url' => 'https://api-3t.paypal.com/nvp',
  'SetExpressCheckout' => 
  array (
    'PAYMENTACTION' => 'Sale',
    'AMT' => '440.16',
    'CURRENCYCODE' => 'USD',
    'RETURNURL' => 'https://www.example.com/paypal/express/return/',
    'CANCELURL' => 'https://www.example.com/paypal/express/cancel/',
    'INVNUM' => '000014534',
    'SOLUTIONTYPE' => 'Sole',
    'GIROPAYCANCELURL' => 'https://www.example.com/paypal/express/cancel/',
    'GIROPAYSUCCESSURL' => 'https://www.example.com/checkout/onepage/success/',
    'BANKTXNPENDINGURL' => 'https://www.example.com/checkout/onepage/success/',
    'SHIPPINGAMT' => '0.00',
    'ITEMAMT' => '393.00',
    'TAXAMT' => '47.16',
    'L_NUMBER0' => NULL,
    'L_NAME0' => 'Volume Collection ',
    'L_QTY0' => 3,
    'L_AMT0' => '22.00',
    'L_NUMBER1' => NULL,
    'L_NAME1' => 'Volume Collection ',
    'L_QTY1' => 3,
    'L_AMT1' => '22.00',
    'L_NUMBER2' => NULL,
    'L_NAME2' => 'Volume Collection ',
    'L_QTY2' => 3,
    'L_AMT2' => '22.00',
    'L_NUMBER3' => NULL,
    'L_NAME3' => 'Volume Collection ',
    'L_QTY3' => 3,
    'L_AMT3' => '22.00',
    'L_NUMBER4' => NULL,
    'L_NAME4' => 'Volume Collection ',
    'L_QTY4' => 1,
    'L_AMT4' => '22.00',
    'L_NUMBER5' => NULL,
    'L_NAME5' => 'Volume Collection ',
    'L_QTY5' => 1,
    'L_AMT5' => '22.00',
    'L_NUMBER6' => NULL,
    'L_NAME6' => 'Volume Collection ',
    'L_QTY6' => 1,
    'L_AMT6' => '22.00',
    'L_NUMBER7' => NULL,
    'L_NAME7' => 'Volume Collection ',
    'L_QTY7' => 1,
    'L_AMT7' => '22.00',
    'L_NUMBER8' => NULL,
    'L_NAME8' => 'Volume Collection ',
    'L_QTY8' => 1,
    'L_AMT8' => '22.00',
    'L_NUMBER9' => NULL,
    'L_NAME9' => 'Volume Collection ',
    'L_QTY9' => 1,
    'L_AMT9' => '22.00',
    'L_NUMBER10' => NULL,
    'L_NAME10' => 
    Magento\Framework\Phrase::__set_state(array(
       'text' => 'Discount',
       'arguments' => 
      array (
      ),
    )),
    'L_QTY10' => 1,
    'L_AMT10' => '-3.00',
    'BUSINESS' => NULL,
    'NOTETEXT' => NULL,
    'EMAIL' => 'test@test.ca',
    'FIRSTNAME' => 'Test',
    'LASTNAME' => 'Test',
    'MIDDLENAME' => NULL,
    'SALUTATION' => NULL,
    'SUFFIX' => NULL,
    'COUNTRYCODE' => 'CA',
    'STATE' => 'BC',
    'CITY' => 'Mission',
    'STREET' => '207-12345 abc def',
    'ZIP' => 'V2V 1G5',
    'PHONENUM' => '123-456-6696',
    'SHIPTOCOUNTRYCODE' => 'CA',
    'SHIPTOSTATE' => 'BC',
    'SHIPTOCITY' => 'Mission',
    'SHIPTOSTREET' => '207-45121 est Test',
    'SHIPTOZIP' => 'V2V 1G5',
    'SHIPTOPHONENUM' => '123-456-6696',
    'SHIPTOSTREET2' => '',
    'STREET2' => '',
    'SHIPTONAME' => 'Test Test',
    'ADDROVERRIDE' => 1,
    'METHOD' => 'SetExpressCheckout',
    'VERSION' => '72.0',
    'USER' => '****',
    'PWD' => '****',
    'SIGNATURE' => '****',
    'BUTTONSOURCE' => 'Magento_Cart_Community',
  ),

Response:

'response' => 
  array (
    'TIMESTAMP' => '2017-10-30T15:40:29Z',
    'CORRELATIONID' => '96261ae3eb89f',
    'ACK' => 'Failure',
    'VERSION' => '72.0',
    'BUILD' => '40402625',
    'L_ERRORCODE0' => '10413',
    'L_SHORTMESSAGE0' => 'Transaction refused because of an invalid argument. See additional error messages for details.',
    'L_LONGMESSAGE0' => 'The totals of the cart item amounts do not match order amounts.',
    'L_SEVERITYCODE0' => 'Error',

[ghost]

I got this reply from Paypal Team for this issue.

Unfortunately, the problem you're experiencing may be caused by technical issues with the PayPal system.

I have escalated this ticket to our internal engineering team for resolution.

This is paypal default issue. And paypal technical team working on it.

[germaike]

@magentoprince

Did you get any response?

[mageprince]

@germaike This issue happened, when we install any third party extension which has extra order attribute. Which is add or subtract an amount from the order total. The temporary solution for this issue that, you can disable transfer cart line items from admin. Stores->Configuration->Sales->Payment Method->Paypal->Configure->Advanced Settings->Transfer Cart Line Items

Which means that PayPal only receives Subtotal, Tax, Discount and shipping amount not receive cart items amount.

[sskulkarni]

@mageprince The "Transfer Cart Line Items" option will not work with the custom module. If we add extra fee in Order Total, The paypal will show the error.

[outoftheboxsol]

Same issue here.

[shajithabanua]

@sskulkarni Is there any other solution for this now???

[milch-shake]

Hi,

i've got the same Problem here.

My Problem was, that we had two shooping cart rules on the same priority - one with 3% discount and second with 4% discount. M2 will collect them to 7% and the paypal module will first take 3% and after that 4% - because of this, the total value and the collected shipping-/tax- & item-values are not the same.

to fix this, (VERY QUICK AND DIRTY): goto module-paypal/Model/Apiu/Nvp.php

function callSetExpressCheckout at Line 812 add before "$response = $this->call(self::SET_EXPRESS_CHECKOUT, $request);" this snipped:

$request['ITEMAMT'] = $request['AMT'] - $request['TAXAMT'] - $request['SHIPPINGAMT'];

[ArunRackron]

Hi,

i've got the same Problem here.

My Problem was, that we had two shooping cart rules on the same priority - one with 3% discount and second with 4% discount. M2 will collect them to 7% and the paypal module will first take 3% and after that 4% - because of this, the total value and the collected shipping-/tax- & item-values are not the same.

to fix this, (VERY QUICK AND DIRTY): goto module-paypal/Model/Apiu/Nvp.php

function callSetExpressCheckout at Line 812 add before "$response = $this->call(self::SET_EXPRESS_CHECKOUT, $request);" this snipped:

$request['ITEMAMT'] = $request['AMT'] - $request['TAXAMT'] - $request['SHIPPINGAMT'];