Wysiwyg editor image upload not working in magento 2

[manishALW]

Preconditions Using Ubuntu, php7, apache Have latest stable release of Magento 2.1.5 installed.

Steps to reproduce Log into admin Navigate to PRODUCTS >>g In the editor form open up: Content >> Description Enable WYSIWYG editor Use the Insert/Edit image icon in the editor toolbar Use the "Browse" icon/button (it's next to "Image url" field) in the popup that opens Choose any image (the image will show up in the product description area) save the product switch to storefront in another tab search for the same product for which image will upload. choose the product in result that has that exact name find the product description on the page (the added image should be visible there) [admin tab] sign out from admin [storefront tab] reload the category page

Expected result Image gets rendered in the description area Actual result

Image is not rendered, instead you get broken image link icon Notes

[hostep]

This sounds like a duplicate of https://github.com/magento/magento2/issues/6138 It was already fixed on the develop branch, but the fix hasn't been published yet in an official release.

[magento-team]

Internal ticket to track issue progress: MAGETWO-70435

[magento-engcom-team]

@manishALW Closing this issue as it is already fixed in multiple versions. Please reopen if you have any further questions.

Thank you.

[versdivers]

This has not been fixed in Magento 2.2.1. How would this ever work??

<img src="{{media url="wysiwyg/compo_payments.png"}}" alt="" />

(the code that it outputs)

You can not open with " and then define your path with ". This editor gives me nightmares

[UlliKah]

Status update on this::27-July-2018 We are currently working on a Magento 2.2.x project. As it turns out this issue IS STILL NOT FIXED! Because we are facing the same as everyone else... Editor doesn't do its job 'image-insert' properly. Basic cms standart function - Image Upload and Insert into Article or Product. Works flawlessly in ANY CMS / eCommerce MS from WP WooCommerce to ... well everywhere BUT not in Magento 2. This is a joke considering that Magento claims to be the most advanced e-Commerce solution but seems to be unable to fix this essential basic functionality. FYI - I personally know about this since September 2016 <-- 2 YEARS. Solved by BUYING external plugin!!! Maybe therein lies the true reason for this basic issue that was first solved 22 years ago - an eternity in Web Dev terms. Selling expensive plugins to fix something that shouldn't need fixing in the first place.

[CompactCodeEU]

@UlliKah I get your frustration and sure you have a point but in the end this is an opensource project and you can pay for the supported EE version if you want. Magento has a lot of good things that woocommerce does not have. Woocommerce is a paid plugin on the opensource wordpress. So i do not see a difference.

[UlliKah]

@CompactCodeEU . If you are aware of the dev process of Magento than you'll know that they like to ""guinea-pig" test each development with the Open Source Version first and implement into the very expensive Enterprise once stable... which means... the Image insert is very likely not working in Magento Enterprise, well I know it isn't in Enterprise either... Magento Enterprise has a price Tag with 5 digits (upwards from 20000,-- ). Inserting Imaes for products and Articles is BASIC FUNCTION of EVERY CMS or ECS... It should just work without the need to fix the source code or pay extra money to get this working... especially if a client has just payed a massive amount of money for the Enterprise Version.... May I assume that you are one of those offering a solution (for an extra fee of course...)?

[CompactCodeEU]

@UlliKah Fixes and solutions on Magento we usually make an opensource project (like the breadcrumbs) that everyone can freely download or use. We only sell modules that have a certain added value to the opensource Magento platform. We also contribute or push changes to the opensource like everyone else does to make the base Magento as bug free as possible.

[UlliKah]

In any case I think these issues with basic functionality shouldn't persist for nearly 2 years, especially with a system like Magento that claims to be the leading solution in its specialisation. I have to say though that I'm glad that the osCommerce core team has decided to pick-up development of osCommerce again. It might not look as fancy on the back end but it does the job a lot better.

[NickvdMeij]

Using Magento 2.1.x (latest minor patch, always) and it is still not fixed. Been waiting for almost 6 months for a fix (since I got the first bug report from end-users about this). How on earth is this issue closed and labeled "Fixed" for all versions, when it is clearly not AND users are actively complaining about it?!

PS @CompactCodeEU EE support won't make any difference. If they even can fix it in EE, it should also (probably automatically) be fixed in CE since most packages are used in both (Like the WYSIWYG editor). Furthermore, if you can't get a simply WYSIWYG working, you are really doing something wrong as a webdeveloper IMO...

[hostep]

@ all complainers above: I completely understand your frustration, because it was fixed and then broken again and then fixed again. But as far as I'm aware, it is definitely fixed on the latest versions (2.1.14 & 2.2.5). Just to be sure, I've just tested those versions and can't reproduce the issue.

If someone is certain that he/she can trigger the problem using a non-customised store running the latest version, can you please specify the exact steps to reproduce. That would be very appreciated!

Let me also link this to https://github.com/magento/magento2/issues/6138 and https://github.com/magento/magento2/issues/7215.

[NickvdMeij]

@hostep , I just tested this out with 2.1.14 but it is still broken. It generated the following URL when i uploaded an image: https://xxxxxxxx.com/admin_xxxxxx/cms/wysiwyg/directive/___directive/e3ttZWRpYSB1cmw9Ind5c2l3eWcvSmF2YS1wcm9ncmFtbWVyZW4ucG5nIn19/key/8a8f8ecd7ed26270015b1440c7373391574fd287db0c2c6e2844069c80540791/

As you can see, the image still contains the admin slug and furthermore, the images gives a 404 not found when you are logged in as administrator and it gives a 403 forbidden when you are not logged in.

Where did you upload the image? Only in a product descriptions or also in blocks, pages and all the other places where the wysiwyg can be used? Furthermore, what are the version numbers of all packages you have installed, so I can cross reference it with the packages I have locally to see if there are any differences.

[UlliKah]

@NickvdMeij Yes that is the insert directive which doesn't get converted into the actual image URL. Instead the system just inserts the convert directive / command and that doesn't work... The issue is ancient and hasn't been fixed neither in CE or EE version...

[hostep]

@NickvdMeij: it was in the product description. It was done on Magento 2.1.14 installed from scratch using composer.

If you would be so kind: can you list all the exact steps taken to trigger the problem? It would also be nice if you can try to reproduce it on a clean Magento 2.1.14 as well, I still have the feeling it might be triggered by some sort of customisation done to your installation.

I'll then try it again when you've provided exact steps to reproduce.

[NickvdMeij]

@UlliKah then how do you add an image? Furthermore, if its ancient and broken then why isn't it at least hidden from end-users?

@hostep I did basically the same as you, install through composer and just make a page and add a block and use the WYSIWYG editor to add an image. There aren't more steps then that honestly

[hostep]

@NickvdMeij : just tried a couple more times, still can't reproduce :(

But maybe something else you can try - if you haven't tried it before - is by clicking the 'Show / Hide Editor' button, then position your cursor on the place in the code where the image needs to go and then click the 'Insert Image...' button. I've noticed in the past that inserting an image this way seems to give fewer issues. But it might not be as "user friendly" as using the full wysiwyg editor.

[UlliKah]

@NickvdMeij The issue with inserting images into content in Magento 2 is ancient not the editor. Its not hidden because its a function a user needs nearly everywhere in the system. That's why it's so lucrative to keep it broken because if you are not a developer you have to pay either an alternative plugin or a Magento expert to get it working. The only real solution here is to refuse paying extra for something that should be working with initial installation. You'll see, as soon as people can't cut any extra money out of it this issue will be solved for good a lot quicker than you can say "A".

[NickvdMeij]

@UlliKah so to summarize your view, Magento 2 uses ancient technology, which is broken and won't be fixed because some people can make a quick buck off it by making a workaround plugin instead of just fixing it broken functionality? Good to know for the next time I need to set up an E-commerce website

[danielhyt2]

@UlliKah I'm also very disappointed with Magento 2. I was once a Magento 1 developer. However, I've moved to a different field of expertise due to Magento 2. I do like Magento 1 but not Magento 2. Unlike Magento 1, learning Magento 2 only wasted my time and proved not to be worth it. So much for the new version. Oh boy...

[CompactCodeEU]

Magento team is working hard on improving on each aspect. They provide such a massive open source framework. It is impossible to rewrite everything at once. Magento 2 is way better then Magento 1 in many regards. Often the bugs and features that are lacking are still comming from old Magento 1 code. We develop in Magento 2 as an agency full time and sure there are a lot of improvements to be done but every update there is a huge improvement. Did you even read the implementation of PWA and GraphQL into 2.3? Everyone his/her thought on the matter but this is mine.

[CompactCodeEU]

In regards of this wysiwyg you are aware that in the upcoming 2.3 they are implementing the new tinymce which is far less buggy and had more features. https://devdocs.magento.com/guides/v2.3/release-notes/ReleaseNotes2.3.0OpenSource.html

I would do some research before stating a comment like that.