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Image Upload is Getting Cropped in Magento Meta Extension #68

Open navsankar27 opened 1 month ago

navsankar27 commented 1 month ago

Preconditions (*)

  1. Magento version: 2.4.6 p5
  2. Magento Meta extension version: 1.3.1
  3. No relevant logs or error messages were observed.

Steps to reproduce (*)

  1. Create a Product in the Magento Admin Panel
  2. Upload images to the Product
  3. Observe that the uploaded image appears cropped in the Meta Commerce manager catalog

Expected result (*)

The uploaded image should retain its original dimensions and should not be cropped. NB: The setting for Image cropping in the Meta Commerce manager is enabled as "Show entire image in frame".

Actual result (*)

The uploaded image is cropped, resulting in the loss of important parts of the image.

Additional Context: This issue impacts the visual presentation of products, as important details in the images are lost due to cropping. The issue can not be seen if we upload the same image directly from the Meta Commerce manager. Are there any relevant configuration changes that might resolve this issue?

sol-loup commented 1 month ago

Hey @navsankar27 , can you provide some screenshots of what you're seeing, or if possible, the id of your Meta Shop?