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magespecialist / m2-MSP_SMTP

A module for Magento 2 allowing send mail via SMTP.
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unable to recieve email after using this module . #1

Closed samairali closed 5 years ago

samairali commented 5 years ago

Unable to receive email even i am not receiving email in spam . no code error nothing everything is fine but still not working . i am using magento 2.2.6 . is it compatible with it ?

giacmir commented 5 years ago

Hi @samairali we haven't tested it with 2.2.6 yet, but we have several projects up to 2.2.5 using it.

Have you tried to activate the debug mode? Look at var/log/smtp.log, is there something useful in that file?

samairali commented 5 years ago

http://prntscr.com/l0a4dp here is the screenshot please check if you got something . after installing the module we get some view on admin ? i just installed the module .

giacmir commented 5 years ago

Looks like the remote server responded with "Incorrect authentication data", probably the credentials you entered for the account are wrong.

I suggest you to follow these steps:

  1. double check the credential you entered in the admin panel
  2. try to log in to the same account with an email client or telnet
  3. try to configure Magento to use another account and see if it works.

I'm closing this since it does not appear to be a module issue.