Describe the bug
When an Agent account purchasing a new DID by using the "Buy DID" option, the DID removed from the list but the Agent account was not charged for it.
The root/administrator account can see that the DID was associated to the Agent account, but there is no DID Destination for it.
I tried to look for the missing DID under the Agent account but it was not appeared under the "DIDs" section. I also tried to add it manually (by using the "New" button) under the "DIDs" sections, but without success. the system is not allowed me to add manually the DID number when Im login to the Agent account.
Expected behavior
When an Agent account purchasing a new DIDs from the Buy DID" option, the purchased DID will appear in the "DIDs" section.
Screenshots
The missing DID on the Agent account
The root account shown the DID is associated to the Agent account
Describe the bug When an Agent account purchasing a new DID by using the "Buy DID" option, the DID removed from the list but the Agent account was not charged for it.
The root/administrator account can see that the DID was associated to the Agent account, but there is no DID Destination for it.
I tried to look for the missing DID under the Agent account but it was not appeared under the "DIDs" section. I also tried to add it manually (by using the "New" button) under the "DIDs" sections, but without success. the system is not allowed me to add manually the DID number when Im login to the Agent account.
Expected behavior When an Agent account purchasing a new DIDs from the Buy DID" option, the purchased DID will appear in the "DIDs" section.
Screenshots
The missing DID on the Agent account
The root account shown the DID is associated to the Agent account
Please help me finding the lost DID :)
Thank you, Noy