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mailchimp / mc-woocommerce

MailChimp for Woocommerce Integration. Syncs all data (subscriber, customers, orders, products) and enables marketing automation with email campaigns, automations, ads, postcards and more.
https://wordpress.org/plugins/mailchimp-for-woocommerce/
GNU General Public License v2.0
82 stars 66 forks source link

Existing contact becomes "unsubscribed" during checkout #174

Closed sandeld closed 6 years ago

sandeld commented 6 years ago

There have been 3 threads about this issue in the past:

All of which say the problem has been resolved. But I am still experiencing it.

I opened a thread in the WordPress Plugin Support forum, but it sounded like posts in here were given higher priority. So, I'm doubling down on locations in hopes it gets fixed quickly.

Here is my Woocommerce system status report:

WordPress Environment

Home URL: https://www.yogaconcris.com Site URL: https://www.yogaconcris.com WC Version: 3.2.6 Log Directory Writable: ✔ WP Version: 4.9.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: es_ES

Server Environment

Server Info: Apache PHP Version: 7.0.25 PHP Post Max Size: 448 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.24.0 OpenSSL/1.0.0

SUHOSIN Installed: – MySQL Version: 5.6.32 Max Upload Size: 448 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 3.2.6 WC Database Prefix: wpdfkx MaxMind GeoIP Database: ✔ Total Database Size: 9.13MB Database Data Size: 7.85MB Database Index Size: 1.28MB wp_dfkx_woocommerce_sessions: Data: 0.10MB + Index: 0.00MB wp_dfkx_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB wp_dfkx_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB wp_dfkx_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB wp_dfkx_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB wp_dfkx_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.07MB wp_dfkx_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB wp_dfkx_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB wp_dfkx_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB wp_dfkx_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB wp_dfkx_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB wp_dfkx_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB wp_dfkx_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.01MB wp_dfkx_woocommerce_log: Data: 0.00MB + Index: 0.00MB wp_dfkx_commentmeta: Data: 0.12MB + Index: 0.05MB wp_dfkx_comments: Data: 0.12MB + Index: 0.05MB wp_dfkx_failed_jobs: Data: 0.00MB + Index: 0.00MB wp_dfkx_links: Data: 0.00MB + Index: 0.00MB wp_dfkx_mailchimp_carts: Data: 0.02MB + Index: 0.00MB wp_dfkx_optins: Data: 0.00MB + Index: 0.00MB wp_dfkx_optin_meta: Data: 0.05MB + Index: 0.02MB wp_dfkx_options: Data: 2.51MB + Index: 0.08MB wp_dfkx_postmeta: Data: 2.37MB + Index: 0.57MB wp_dfkx_posts: Data: 1.45MB + Index: 0.13MB wp_dfkx_pps_countries: Data: 0.01MB + Index: 0.00MB wp_dfkx_pps_popup: Data: 0.60MB + Index: 0.00MB wp_dfkx_pps_popup_show_categories: Data: 0.00MB + Index: 0.00MB wp_dfkx_queue: Data: 0.01MB + Index: 0.00MB wp_dfkx_smush_dir_images: Data: 0.00MB + Index: 0.00MB wp_dfkx_spidercalendar_calendar: Data: 0.00MB + Index: 0.00MB wp_dfkx_spidercalendar_event: Data: 0.00MB + Index: 0.00MB wp_dfkx_spidercalendar_event_category: Data: 0.00MB + Index: 0.00MB wp_dfkx_spidercalendar_theme: Data: 0.00MB + Index: 0.00MB wp_dfkx_spidercalendar_widget_theme: Data: 0.00MB + Index: 0.00MB wp_dfkx_supsystic_tbl_columns: Data: 0.00MB + Index: 0.00MB wp_dfkx_supsystic_tbl_diagrams: Data: 0.00MB + Index: 0.00MB wp_dfkx_supsystic_tbl_rows: Data: 0.08MB + Index: 0.00MB wp_dfkx_supsystic_tbl_tables: Data: 0.00MB + Index: 0.00MB wp_dfkx_termmeta: Data: 0.00MB + Index: 0.01MB wp_dfkx_terms: Data: 0.02MB + Index: 0.04MB wp_dfkx_term_relationships: Data: 0.03MB + Index: 0.05MB wp_dfkx_term_taxonomy: Data: 0.02MB + Index: 0.02MB wp_dfkx_usermeta: Data: 0.10MB + Index: 0.06MB wp_dfkx_users: Data: 0.00MB + Index: 0.01MB wp_dfkx_wlm_api_queue: Data: 0.00MB + Index: 0.00MB wp_dfkx_wlm_contentlevels: Data: 0.01MB + Index: 0.02MB wp_dfkx_wlm_contentlevel_options: Data: 0.00MB + Index: 0.00MB wp_dfkx_wlm_emailbroadcast: Data: 0.00MB + Index: 0.00MB wp_dfkx_wlm_email_queue: Data: 0.00MB + Index: 0.00MB wp_dfkx_wlm_options: Data: 0.09MB + Index: 0.01MB wp_dfkx_wlm_userlevels: Data: 0.00MB + Index: 0.00MB wp_dfkx_wlm_userlevel_options: Data: 0.00MB + Index: 0.01MB wp_dfkx_wlm_user_options: Data: 0.01MB + Index: 0.02MB wp_dfkx_yoast_seo_links: Data: 0.02MB + Index: 0.01MB wp_dfkx_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB

Post Type Counts

attachment: 600 custom_css: 1 customize_changeset: 6 feedback: 76 jp_img_sitemap: 2 jp_sitemap: 2 jp_sitemap_master: 2 mc4wp-form: 2 nav_menu_item: 81 page: 52 popup: 29 popup_theme: 6 post: 116 product: 31 revision: 83 shop_coupon: 1 shop_order: 59 shop_order_refund: 2 spucpt: 2 xlwcty_thankyou: 3

Security

Secure connection (HTTPS): ✔ Hide errors from visitors: ✔

Active Plugins (22)

Akismet Anti-Spam: by Automattic – 4.0.1 Column Shortcodes: by Codepress – 1.0 Data Tables Generator by Supsystic: by supsystic.com – 1.6.9 Easy FancyBox: by RavanH – 1.6.2 Google Analytics Dashboard for WP (GADWP): by Alin Marcu – 5.1.2.4 Jetpack by WordPress.com: by Automattic – 5.6.1 MailChimp for WooCommerce: by MailChimp – 2.1.2 – Not tested with the active version of WooCommerce MOJO Marketplace: by Mike Hansen – 1.3.1 Popup Maker: by WP Popup Maker – 1.6.6 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.13.16

Video Background: by Push Labs – 2.6.3 WishList Member™: by WishList Products – 2.92.3228 WooCommerce Thank You Page - NextMove Lite: by XLPlugins – 1.6.0 WooCommerce EU VAT Compliance (Free): by David Anderson – 1.11.21 WooCommerce Wishlist Member Integration: by WooCommerce – 2.5.2 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.2.6 Hustle: by WPMU DEV – 5.1.5.1 Yoast SEO: by Team Yoast – 5.9.3 WP Fastest Cache: by Emre Vona – 0.8.7.5 WP-Optimize: by David Anderson Ruhani Rabin Team Updraft – 2.1.1

WP Smush: by WPMU DEV – 2.7.6 WooCommerce Stripe Subscription Payment Gateway: by Wsspg – 1.0.6 – Not tested with the active version of WooCommerce

Settings

API Enabled: ✔ Force SSL: ✔ Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) wsspg_subscription (wsspg_subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

WC Pages

Shop base: #1886 - /shop/ Cart: #1887 - /cart/ Checkout: #1888 - /checkout/ My account: #1889 - /my-account/ Terms and conditions: ❌ Page not set

Theme

Name: Altitude Pro Version: 1.0.3 Author URL: http://www.studiopress.com/ Child Theme: ✔ Parent Theme Name: Genesis Parent Theme Version: 2.5.3 Parent Theme Author URL: https://www.studiopress.com/ WooCommerce Support: ❌ Not declared

Templates

Overrides: –

paulreali commented 6 years ago

Ditto here. In the absence of a permanent fix, we at least need the ability to edit the subscribers who are marked "This person is only eligible for transactional emails" and change them to regular subscribers. Right now we can't send our newsletter to the people who most recently purchased from us and are most likely to want to receive it!

aand01 commented 6 years ago

@ryanhungate @stephenmartin @khungate and other devs: The fact that this is still happening at least 9 months after it being reported is completely indefensible.

Please retract this plugin right away and ensure that all subscribers removed by this bug are re-added.

Your complete lack of regard for your customer’s valuable data is frankly shocking, and you’re doing real damage to the business of potentially 30.000+ users of this plugin and their mailing lists. Please stop now - and fix the damage you've done.

sandeld commented 6 years ago

I know the holidays can really mess with people's schedules, but I was hoping there might be an update by now. Any chance someone has looked into this? Manually checking users after a purchase is getting really old at this point. Kinda takes the automation out of "automation".

khungate-zz commented 6 years ago

Hi @sandeld, thank you for reaching out. We are investigating further. In our testing environment, all looks to be working as expected, but we'll take a closer look and report back anything that could be causing the issue.

paulreali commented 6 years ago

So let's say that's true. Here's the next issue: how to fix the people who were marked "This person is only eligible for transactional emails." As far as I can tell, they can't be edited, can't be deleted, and if the person tries to resubscribe, they get the message that they already are. If they can't resubscribe and I can't resubscribe them, what can I do to get them back on the subscribed list, after this plugin bumped them off?

sandeld commented 6 years ago

Here's a screenshot of my customers over this weekend, all of which have spent more than $0, and now they are lost forever short of invasively emailing them personally and asking them to sign-up again.

cleaned

khungate-zz commented 6 years ago

@sandeld we have replicated the issue and there is a patch for this due up in our next release. Thank you for your patience and providing all the information.

paulreali commented 6 years ago

@khungate That's great news. Please post when it's ready.

Now, how do we fix those who were marked 'transactional email only', without having to export and reimport everyone? Why don't we have editing rights to those subscribers?

khungate-zz commented 6 years ago

@paulreali Regarding your question about transactional emails, I wouldn't be the best resource to explain how those work within MailChimp and how to go about editing them. This article from MailChimp's Knowledge Base explains more about the different kinds of contacts in their system and how they can be used: About Your Contacts: http://eepurl.com/c5MOZP.

You can reach out to their excellent support team at https://mailchimp.com/contact/ and they can help get you on the right track.

aand01 commented 6 years ago

@khungate What are you going to do about those 30.000+ users who have been affected by this, and who have lost some of their best subscribers while you've continued offering this critically-flawed plugin? You don't get to just waltz away from this: You really need to take responsibility for the damage caused and start fixing what you've broken.

khungate-zz commented 6 years ago

Hi @aand01 - Thank you for bringing this to our attention. As you know we take all feedback seriously and appreciate the members who voice them. To ensure we understand your issue clearly can you email us so we can route this issue to the right people for investigation.

aand01 commented 6 years ago

@khungate I'm going to go out on a limb here and guess that the unintentional unsubscribes have been happening since the very first version of this plugin. What is your (as in you, the developer)'s plan of action regarding this? You've got 1st hand knowledge of the issue, the scope of the issue, how it's affecting users and what these subscribes look like - you really, really need to be fixing it rather than relaying me to a generic support email address. Thanks for the email address, but support is fully aware of this issue already.