Failed to find Pidgin installation

majn / telegram-purple

Adds support for Telegram to Pidgin, Adium, Finch and other Libpurple based messengers.

GNU General Public License v2.0

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Failed to find Pidgin installation #507

Closed br4nnigan closed 5 years ago

br4nnigan commented 5 years ago

windows installer fails to find pidgin installation and aborts

OS: Windows 7

Installer: https://github.com/majn/telegram-purple/releases/download/v1.4.1/telegram-purple-1.4.1+gd3d090917d.exe

not sure why, or why I can't point to the directory manually

BenWiederhake commented 5 years ago

What exactly is the error message? Does it say Failed to find Pidgin installation. Please install Pidgin first.? If so, the installer failed to find the registry keys, which should have been created when installing pidgin. Have you installed pidgin in any unusual way? I want to figure out what happened.

cyorps commented 5 years ago

Same issue here!

OS: Windows 10 - 1903 -Build 18362.145 - x64

Does it say Failed to find Pidgin installation. Please install Pidgin first.? Exactly this message is shown.

Have you installed pidgin in any unusual way? Yes, I used the standard setup from pidgin.im.

At first AV-Engine (F-Secure) blocked this install process like described in hints. After I was whitelisting it at AV-Engine, I get the same error without blocking from F-Secure. In eventlogs I can't find any hint about problems. During install there is nothing new in %windir%/temp and in %appdata%/local/temp exists a folder with 3 files (InstallOptions.dll | ioSpecial.ini | modern-wizard.bmp) without a protocol file.

Pidgin is installed. The same issue I got with the older setup 1.3.0rev2

br4nnigan commented 5 years ago

@BenWiederhake the whole error message I get is "Failed to find Pidgin installation"

I realize I am on an outdated version of Pidgin (2.12) for reasons so I guess that disqualifies me from support here.

I don't remember how I installed Pidgin, I guess the standard way? It shows up in my windows list of installed programs.

BenWiederhake commented 5 years ago

@cyorps: Those filenames don't ring a bell. I don't think they are related to telegram-purple.

@br4nnigan: Alright, then the hard way. In your Registry, please look at "HKLM\Software\pidgin" and "HKCU\Software\pidgin". The installer expects at least one of them to be a path that contains the file "pidgin.exe". Otherwise, it shows the error you described.

Do your registry keys exist?
If not, do you have a guess why they weren't generated by the Pidgin installer? Can you generate those registry keys by hand?
If yes, does the "pidgin.exe" exist? If so, wtf? If not, why does it point to the wrong directory?

br4nnigan commented 5 years ago

@BenWiederhake That's it.

I only have a pidgin key down the current user directory, not in local machine.

I use Windows on a non admin account. When programs need admin during installation they prompt the admin password via UAC. I think pidgin did not do this because when I run regedit as admin (which I must to change values) then the key is also missing in the current user software directory.

The telegram-purple installer runs in admin mode.

Adding the key to the admins CU directory fixes the error.

Thanks for investigating!

BenWiederhake commented 5 years ago

I'm going to assume that manually setting the registry keys works for both of you. If anyone is interested in fixing this permanently, please see here: https://github.com/majn/telegram-purple/issues/508 Or just submit a PR. Thanks!