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[bug]: unable to send email for ser invites and magic code on docker #4130

Open justkelvin opened 5 months ago

justkelvin commented 5 months ago

Is there an existing issue for this?

Current behavior

While logging in, user can request to login with magic code send via email which was working before and now its not, In the user invite pages, i get a success message of the mail has been sent but it never arrives.

I tested with an SMTP tool to find if the issue was the configuration.

image

With the same configurations on SMTP Test Tool, i am receiving a test mail

image

Steps to reproduce

  1. Go to login, choose login with code, request code severally, check gmail, i am unable to get the mail even in spam folder
  2. Go to Organization, go to members and invite user, enter user email, send an invite and it never arrives.
  3. Go to /god-mode reconfigure everything again, and try again.
  4. Open a test tool, fill in the same options and sent a test email, it works
  5. check doc, verify everything again, still not working.

Environment

Production

Browser

Google Chrome

Version

Self-hosted

kacperkwapisz commented 5 months ago

i have this issue aswell, for me, it won't even save the "Turn SSL on" option, it looks like it even is not being sent with the request to the api

MichaelErmer commented 5 months ago

same here

shervin9 commented 5 months ago

I have the same problem

NarayanBavisetti commented 5 months ago

A user experienced a similar issue and successfully resolved it by following the steps outlined in this link. this might provide a solution for you as well. Let me know if you need further assistance.

NarayanBavisetti commented 5 months ago

i have this issue aswell, for me, it won't even save the "Turn SSL on" option, it looks like it even is not being sent with the request to the api

@kacperkwapisz the SSL checkbox problem has been resolved in our latest release. Now, the toggled value is being successfully saved.

ibtesamlatif2997 commented 4 months ago

HI,

I have installed the docker self hosted version last week and I am still facing issues in sending emails. Same smtp configurations working in other places.

Please help. We can't use it because it sends code to emails for first signup

Thanks,

webmasterlv commented 2 months ago

We have the same issue. Self hosted version, test email in god mode works, when inviting member via email does not. It says that email was sent, but it never arrives.